Client Concierge

• Jul 2020 - Present

Project Manager, Client Services

• Apr 2018 - Jul 2020

Responsible for overseeing and tracking project milestones across 18+ clients while providing daily remote support to clients and internal team members. ● Manage 3-12 month projects using the Asana database by assigning due dates and team members to work tasks and outlining project task details ​ensuring timely completion and a high level of client satisfaction​​. ● Coordinate with 18+ clients and internal team members to schedule biweekly meetings ​resulting in streamlining projects and moving work processes forward​​. ● Prepare focused agendas for 6-person teams enabling ​clear communication and prioritization​​ of stakeholder goals and interests. ● Hosted virtual lunch and learn for 10 person internal team on how to effectively use Asana and answered questions in order to ​increase awareness and build relevant skills​​ among team members. ● Researched 100+ education-focused conferences in order to ​prepare, organize, and share​​ a prioritized recommendation spreadsheet tailored to several clients. ● Prepared and created a 20+ question survey in a Google Form distributed to 15+ people by a client to ​collect feedback ​​from pilot sites and shape the future of the program.

Program Specialist

• Sep 2016 - Oct 2017

Responsible for managing projects in the Emerging Leaders and Student Chapters programs in addition to providing ongoing support for 200+ constituent members.• Managed annual selection of 200+ applicants for the Emerging Leaders program resulting in an efficient and streamlined process for internal and external key stakeholders.• Planned, organized, and led a networking reception for 100+ attendees at the annual Leader to Leader Conference resulting in increases in positive survey feedback after the event.• Curated, edited, and published two association newsletters; a monthly newsletter with reach to 600+ constituents and a weekly newsletter with reach to 47,000+ educator advocates.• Reexamined administrative procedures for ASCD Annual Conference packing, resulting in decreased planning time and a simplified process used annually.• Orchestrated logistics to seamlessly set up over 100 Capitol Hill meetings for the Leadership Institute for Legislative Advocacy attendees.• Organized project implementation recommendations and ideas in program design and delivery planning meetings to consistently improve upon current association programs.• Coordinated the planning and logistics of annual Leader to Leader Conference leading to increased satisfaction from the 100+ attendees.• Collaborated with colleagues and managers on strategic communication strategies across various programs to efficiently and effectively deliver important ASCD messaging.• Provided the first point of contact and response for multiple constituent programs with ASCD’s internal and external stakeholders.• Ensured accurate, timely communication about project and program design and implementation across multiple departments, managers, and directors to stay ahead of important deadlines and meet organizational goals.• Designed, formatted, delivered, and analyzed program evaluation tools and data resulting in program improvement to best meet the needs of participants.

Project Coordinator

• Dec 2011 - Aug 2016

Responsible for managing the support, administration, and coordination for a variety of projects, programs, and services primarily connected with constituent groups. • Generated and analyzed reports from various applications and provided recommendations based on feedback to leadership that resulted in program improvements.• Planned and monitored expenditures against project budgets to stay on track.• Created and facilitated systems for work processes and documented these processes to enable shared work among peers resulting in greater team collaboration. • Managed posting of online material via the Vignette content management system to the ASCD website ensuring program information accuracy.• Contributed to special reports and surveys and wrote correspondence; provided content for constituent services communications.• Created and maintained electronic databases ensuring accuracy for all communication sent to constituent members.• Provided administrative support for numerous constituent services meetings and other ad hoc meetings.

Site Co-Coordinator/Read-Aloud Volunteer

• Jun 2011 - Oct 2014

• Selected monthly reading theme and planned books and children's activities to fill an hour of time resulting in positive reading experiences. • Organized monthly team calendar and volunteer schedules. • Selected monthly reading theme and planned books and children's activities to fill an hour of time resulting in positive reading experiences. • Organized monthly team calendar and volunteer schedules.

Program Analyst

• Oct 2007 - Dec 2011

Served as the first point of contact for customers and clients, providing direct, responsive service support to the Naval Sea System Command’s Submarine Safety and Quality Assurance Division. • Led project management of pre- and post-audit tasks, creating and managing work plans, tracking and evaluating progress in support of reaching critical deadlines. • Tracked project milestones by successfully navigating several online record-keeping databases to create accountability logs. • Managed off-site travel logistics such as hotel accommodations, weekly schedules, audit report templates, and other necessary supports. • Organized, tracked, and coordinated administrative support on submarine certification audits. • Conducted training meetings on pertinent issues for 20+ colleagues on a bi-weekly basis. • Drafted, tracked, and distributed official Dell/Naval correspondence, including emails and letters to clients. • Established and maintained meaningful professional relationships with client teams, ensuring customer trust and team success.

Volunteer

• Sep 2008 - May 2010

• Discussed dogs for adoption with potential adopters. • Shared information regarding particular animals with adopters and facilitated time for adopters to visit with the animal. • Discussed dogs for adoption with potential adopters. • Shared information regarding particular animals with adopters and facilitated time for adopters to visit with the animal.

Human Resources Assistant

• May 2007 - Aug 2007

· Lead and manage summer hiring process for the University, including college interns and high school students. · Completed and processed vital intake forms for hiring process (I-9 forms, background check forms) · Conducted initial interviews and screening for candidates · Complete post-hire training for new associates, ensuring job-readiness on day one · Lead and manage summer hiring process for the University, including college interns and high school students. · Completed and processed vital intake forms for hiring process (I-9 forms, background check forms) · Conducted initial interviews and screening for candidates · Complete post-hire training for new associates, ensuring job-readiness on day one

Admissions Representative

• Sep 2005 - May 2007

· Act as admissions office representative, interacting with the public on the phone or in-person · Served as the "face" of the University, meeting prospective students and their families · Led campus tours, communicating key information and history · Served as member of Admissions Team in leading large group events during open house weekends · Act as admissions office representative, interacting with the public on the phone or in-person · Served as the "face" of the University, meeting prospective students and their families · Led campus tours, communicating key information and history · Served as member of Admissions Team in leading large group events during open house weekends