Melissa D'souza

Ocean Export at FCL Fisker Customs & Logistics
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Elias Elwerr

Melissa's talent of being an excellent communicator besides being an HR specialist made her a valuable and key member of the HR team. Meslissa is professional and pleasant to work with . I’m sure she will be a great asset to any organization she joins.

Vrinda Rahul

Melissa is diligent, task-focused and shows great passion for her work. She is very matured in her decision making and that would equally benefit the employers and employees. I found her to be quite ethical in her work approach, trustworthy and always full of positive attitude with remarkable interpersonal skill. Melissa is an asset to a team and is always ready to share her knowledge and expertise. It was a great pleasure working with Melissa and I wish her all the best for her future.

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Experience

    • Canada
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Ocean Export
      • Feb 2022 - Present

    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 300 - 400 Employee
    • Ocean Import Export
      • May 2021 - Jan 2022

  • ETG Commodities Inc.
    • Mississauga, Ontario, Canada
    • Documentation Specialist
      • Apr 2020 - May 2021

      • Responsible for preparing documentation pertaining to commercial shipments for the global movement of international freight, primarily of grains and other commodities. • Submit timely document instructions to Freight forwarders, independent surveyors and other third party industry providers. • Prepare CERS/B13 export declaration document for ocean freight. • Responsible for coordinating and collaborating with traders, logistics coordinators, carriers, vendors, and overseas agents. • Consistently maintain professional and attentive interaction with internal and external customers. • Ensure that export documentation is correctly created and filed appropriately to facilitate the customer’s needs. Show less

    • India
    • E-Learning Providers
    • 1 - 100 Employee
    • Sr. Manager - Learning and Solutions
      • Nov 2018 - Feb 2019

      • Coordinated with the end client to understand their training requirements. • Headhunted and recruited trainers based on the training requirements. • Prepared the training content in collaboration with the client and the trainer. • Liaised with the creative team for preparing the training material - such as brochures, standees, video teasers, etc. • Prepared training calendars and managed the training itinerary. • Arranged trainer’s travel and accommodation. • Evaluated trainer performance and training effectiveness. • Made improvements in training delivery based on client feedback. Show less

    • United Arab Emirates
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • HR Generalist
      • Nov 2015 - Jun 2018

      • Administered HR-related documentation, such as contracts of employment, salary certificates, experience letters, etc. • Managed the onboarding of all new employees including the opening of bank accounts, desk set-up, IT, etc. • Maintained HR Data and generated reports such as Employee Headcount, Leave history, Salary details, Health and Life Insurance, and other employee-related data. • Supported BU in preparation for ISO audits through data collation and internal review. • Responsible for supporting & resolving all employees’ HR matters. • Carried out disciplinary investigation & inquiry when necessary including executing disciplinary actions and updated/involved all stakeholders to close the investigation process on time. • Validated and finalized the monthly salary for 800+ employees in coordination with the accounts team. • Handled the appraisal and bonus process in coordination with line managers & senior management. • Performed exit interviews and provided feedback to Supervisor. Show less

    • Insurance
    • 700 & Above Employee
      • Oct 2014 - Oct 2015

      •Mentor for process knowledge for new and existing team members.•Identify training needs and develop and schedule training plans for new and existing team members.•Create and maintain training related documentation.•Share developmental feedback with trainees based on OJT performance.•Create process awareness for newly introduced systems and concepts .•Identifying loop holes in the quality systems and developing measure to plug them.•Reviewing documentation created by all team members before delivery to end client. Show less

      • Sep 2013 - Sep 2014

      •Processing Payroll related administration requests from UK. Achieving high quality targets and issuing work within agreed SLA.•Generating letters for offshore employees and ensuring the New joiners data is correctly updated. Addressing employee queries, payroll related queries, absence queries, etc. via email and telephone.•Closely working with the HR Business Partners by taking their advanced knowledge of HR data and reporting to interpret report requests and determine the most effective way to analyze and present information.•Conducting monthly meetings with HR Business Partners and Senior Stakeholders in the UK to advise on progress of outstanding issues / documents mainly for new joiners, forecasting future projects for the team.•Managing and prioritizing workload to meet pre-determined deadlines.•Relationship management and coordination at all levels within the organization namely with HR Business partners, payroll team and employees.•Publishing joining head count report and other Adhoc HRSS MIS reports. Show less

    • France
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Human Resource - Executive
      • Jul 2012 - Sep 2013

      • Managed end-to-end HR activities – such as handling new joiners & related formalities, employee headcount data, payroll management, Exit interview, etc. • In charge of preparing Offer letters, Appointment Letters, Contract Extension Letters, Relieving letters, etc. • Interacted with regional Human Resource staff, Compensation & Benefits, Payroll personnel to resolve a wide variety of wage/salary and benefit-related issues. • Maintained employee information & leave trackers. • Handled various Provident fund & health insurance-related queries. • Ensured prompt resolution to employee grievances to maintain cordial relations. Show less

    • India
    • Human Resources Services
    • 1 - 100 Employee
    • Assistant Manager - Human Capital Sourcing
      • Nov 2010 - Jul 2012

      • Handled the entire Recruitment Process right from receiving and understanding the requisitions with respect to technical and general aspects sent by different clients. • Devised recruitment strategies by analyzing job descriptions and implemented the same to generate applicant base through Job portals, Job posting, References, Headhunting, etc. • Followed up on pre and post-interview status. • Involved in Salary Negotiation & offer generation. • Handled the entire Recruitment Process right from receiving and understanding the requisitions with respect to technical and general aspects sent by different clients. • Devised recruitment strategies by analyzing job descriptions and implemented the same to generate applicant base through Job portals, Job posting, References, Headhunting, etc. • Followed up on pre and post-interview status. • Involved in Salary Negotiation & offer generation.

Education

  • ICFAI
    Master of Business Administration (MBA), Human Resources Management/Personnel Administration
    2012 - 2015
  • St.Andrews College
    Bachelor of Management Studies, Marketing
    2005 - 2010

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