Experience

The VIVA Foundation

• United States
• Education Administration Programs
• 1 - 100 Employee

• Sr. Logistics & Corporate Event Planning Manager

  • Jan 2021 - Present

  Collaborating closely with clients, my role entails the strategic development and proficient execution of comprehensive educational programs. These multifaceted programs encompass a range of responsibilities, including but not limited to, the meticulous formulation and reconciliation of budgets, adept management of faculty members, meticulous administration of contracts, seamless orchestration of on-site logistics, and the assurance of impeccable overall execution. Moreover, my involvement extends to the oversight of critical aspects such as audiovisual (A/V) management, ensuring the optimal delivery of multimedia content, and meticulous coordination of hotel logistics to provide attendees with a smooth and productive experience. In addition, I take a hands-on approach to the conceptualization and implementation of compelling graphics and marketing strategies, aimed at maximizing program visibility and impact. Through a holistic and detail-oriented approach, I strive to bring together diverse elements into a coherent and impactful educational experience, fostering a productive and enriching environment for all stakeholders involved. Show less



ShipFare

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Director of Sales & Customer Service

  • Nov 2020 - Present

  Develop and nurture key relationships with clients to understand their needs, address concerns, and maintain high levels of client satisfaction. Manage and maintain a robust sales pipeline, from initial contact to deal closure, while ensuring accurate tracking and reporting of sales activities. Collaborate with engineering and marketing teams to align strategies and effectively communicate client feedback for continuous product or service improvement. Set and pursue long-term sales goals, aligning them with the company's growth objectives and contributing to revenue generation. Monitor local and national market trends, staying informed about industry shifts and identifying opportunities for business expansion. Participate in industry conferences and trade shows to network, showcase offerings, and stay updated on the latest market developments. Draft, implement, and execute policies and procedures that ensure consistent, high-quality customer service experiences. Establish service levels and requirements, guiding the customer service team to meet and exceed customer expectations. Oversee the daily workflow of the customer service team, ensuring operational efficiency and maintaining a positive work environment. Handle escalated customer issues, providing timely and effective solutions to ensure customer satisfaction. Train and mentor customer service staff, enabling them to deliver exceptional service and contribute to team growth. Contribute to strategic planning by providing insights from client interactions and market observations. Perform other related duties as assigned to support the companies overall success Show less



Wynn Resorts

• United States
• Hospitality
• 300 - 400 Employee

• Convention Services Manager

  • Oct 2010 - Jan 2021

  In my professional capacity, I shoulder the critical responsibilities of orchestrating and executing group assignments delegated by the Hotel Sales Department. A central facet of my role involves the diligent oversight of all contractual commitments encompassing guest room allocations, meeting space arrangements, provisions for food and beverage services, as well as special concessions negotiated.An essential dimension of my role revolves around the seamless flow of pertinent information to various hotel departments. This strategic communication ensures the efficient fulfillment of the group's intricate requirements while nurturing and strengthening client relationships. My adeptness lies in proficiently managing groups of varying scales, a spectrum that spans from more intimate gatherings to complex events demanding coordination for up to 3600 room nights during peak periods.A defining achievement within my professional journey has been my pivotal role in spearheading the conceptualization and execution of the Consumer Electronic Show (CES) for both the Wynn and Encore properties, a responsibility I have undertaken since 2014. This particular event has evolved into an unparalleled revenue-generating pinnacle for the Wynn and Encore brands, and I am humbled to have garnered a series of esteemed accolades in recognition of my contribution.In essence, my role is multifaceted, encompassing meticulous coordination, comprehensive contract management, and effective interdepartmental communication. My trajectory includes a proven track record of successfully managing diverse groups and significantly shaping the triumphant trajectory of CES, coupled with the recognition and appreciation for my contributions. Show less

• Convention Services Coordinator

  • Nov 2009 - Oct 2010

  In my role, I was entrusted with the crucial task of supporting Convention Services Managers in the seamless coordination and implementation of group assignments as handed over by the Hotel Sales Department. A significant part of my responsibilities revolved around closely monitoring and managing all contractual agreements related to guest room allocations, meeting venues, food and beverage arrangements, and any special concessions negotiated with clients.To ensure the success of each group's requirements, I maintained open and effective communication with various departments within the hotel. This collaborative approach was essential in guaranteeing that all relevant teams were well-informed and equipped to fulfill the group's unique needs. In doing so, I played a pivotal role in not only meeting but also exceeding client expectations, thereby cultivating and nurturing strong client relationships.The groups I assisted with ranged in size from relatively small ones to those comprising as many as 3600 rooms on peak nights. This span of responsibility demonstrated my adaptability and organizational skills in managing groups of varying complexities and sizes. By consistently delivering exceptional service and going above and beyond, I contributed to the overall success of the hotel's convention services and further solidified its reputation as a reliable and customer-focused establishment. Show less

• Travel Industry Sales Coordinator (Leisure Sales)

  • May 2008 - Nov 2009

  In my role as a support member for the Travel Industry Sales Director, I am responsible for a wide range of tasks that contribute to the smooth functioning of the department. One of my primary responsibilities is to handle leisure sales calls, addressing inquiries and providing information to potential clients. Additionally, I assist in managing internal consortia and wholesale hotel matters, ensuring that all accounts are properly handled and maintained.I also play a crucial role in managing consortia account requests and inquiries. This involves liaising with various consortia partners, addressing their needs, and ensuring that their requests are promptly fulfilled. Another aspect of my role involves coordinating and organizing hotel familiarization events and special events, creating memorable experiences for clients and partners.Working closely with the Travel Industry Sales management team, I provide assistance in addressing travel agent inquiries and requests. This includes tasks such as facilitating travel arrangements, ordering necessary retail items, and handling logistics for events like trade shows, product launches, and sales calls. I am also entrusted with the responsibility of preparing pre-approved budgets and travel expense reports, contributing to effective financial management within the department.Overall, my role is diverse and demanding, requiring strong organizational skills, attention to detail, and effective communication. By supporting various aspects of department operations, I contribute to the overall success of the Travel Industry Sales team and help maintain positive relationships with clients, partners, and stakeholders. Show less