Experience

Shamrock Trading Corporation

• United States
• Truck Transportation
• 500 - 600 Employee

• Business Intelligence Project Manager

  • Feb 2023 - Present

• IT Project Manager

  • Jun 2021 - Feb 2023



HYLA Mobile, an Assurant company

• United States
• Renewables & Environment
• 1 - 100 Employee

• Sales and Service Manager - AT&T B2B

  • Sep 2019 - Jun 2021

  Frontline account manager for AT&T's business-to-business trade-in program sales teams and their customers nationwide. Managed trades end to end from sales leads to closure. Delivered exceptional client service thru platform development, issue resolution, report analysis, research and training to drive results.

• Account Manager - Canada

  • Jul 2018 - Aug 2019

  Account Manager leading Canadian client accounts. Trade-in program project management, relationship management, software implementation, logistic services, and account reporting.HYLA Mobile-Extending the Life Cycle of Mobile DevicesProviding industry-leading technology, analytics and logistics solutions to help the mobile ecosystem maximize their sustainability efforts in a manner that builds exceptional value for customers and shareholders, while benefiting the environment.



H&R Block

• United States
• Retail
• 700 & Above Employee

• Senior Project Manager & Data Analyst

  • 2015 - May 2018

  Analyze franchise network of 1.7K franchises and 4K offices for season readiness, sales program adoption, skills training and network optimization. Strategic resource partner with cross-functional teams on compliance of Franchise License Agreements, financial services product auditing, skills training, and national programs applying structured processes for swift and decisive measures. • Analyzed data to produce KPIs and various reports for management, improving decision making and strategic planning • Created tailored dashboard to show the Franchise hierarchy level not available in standard reporting system• Provided tracking and trending data of franchisees for optimal operational tax season readiness • Built and customized Access database for franchise history and report generation increasing quick access for ad hoc requests • Monitored and managed interactive website, for franchisees, providing leadership insight to mitigate risk and awareness of building issues• Developed action plans with IT for technology security standards that ensured Franchisees were ready to serve clients increasing compliance from 70% to 95% in 3 years. Show less

• Project Manager

  • 2013 - 2015

  US Franchise Operations

• Project Manager-KC Corporate Challange

  • 2013 - 2013

  Led a project team to assist with team captains, recruitment, volunteers, events and communication plan.• Increase company morale, placed 3rd in our division, and executed deliverables set by the CPO

• Executive Assistant

  • 2011 - 2013

  Served as the liaison between the Franchise Leaders, Franchise Support and Acquisition and Development teams. Adapted easily to changes in priorities, seamlessly managed multiple assignments simultaneously, excellent follow-through skills ensuring meticulous attention to detail. Leveraged strong interpersonal communication skills to develop strong relationships.• Built the Franchisee Master Tracker allowing leadership to compare and manage key information • Analyzed and reported out data on key tactics maximizing Franchise conversations• Increased efficiencies on special projects allowing more focus on targets• Facilitated franchisee summer meetings and regional meetings preparing, gathering and proof reading materials, agendas and decks for flawless execution • Edited documents for accuracy, layout design and clear communication Show less

• Senior HR Specialist

  • 2010 - 2011

  Project leader for the Human Resource team communicating employee information and utilizing PeopleSoft to produce senior leadership reports on employee statistics• Produced succession planning, future organization structure and staff reduction documents• Built PeopleSoft queries to customize report generation • Edited companywide documents for accuracy, layout design and clear communication



St. Michael and All Angels Episcopal Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Youth Choir Director

  • 2007 - 2012

  Directed youth choir for grades 1-6. Performed eight times a school year. Rehearsals were weekly. Encouraged the children to always do their best and to not be afraid to sing out. They sang some of my original music. Directed youth choir for grades 1-6. Performed eight times a school year. Rehearsals were weekly. Encouraged the children to always do their best and to not be afraid to sing out. They sang some of my original music.



H&R Block

• United States
• Retail
• 700 & Above Employee

• Project Coordinator-Alpha Project

  • 2007 - 2008

  Managed a key client acquisition program performing analysis on redemption data, reported weekly results, ensured accuracy of associate credit, and distribution of awards. • Produced the monthly newsletters to the field for clear and timely communication • Compiled analysis of feedback and survey results to quantify success of pilot program Managed a key client acquisition program performing analysis on redemption data, reported weekly results, ensured accuracy of associate credit, and distribution of awards. • Produced the monthly newsletters to the field for clear and timely communication • Compiled analysis of feedback and survey results to quantify success of pilot program