Experience

ACS Construction Group Ltd

• United Kingdom
• Civil Engineering
• 1 - 100 Employee

• Business Manager

  • Feb 2020 - Present



Interserve

• United Kingdom
• Construction
• 700 & Above Employee

• Team Leader

  • Sep 2015 - Oct 2022

  Leadership of the Client Co-ordinator team comprising of 7 members to ensure all aspects of office administration are carried out effectively against demanding resource and time constraints; reporting to the Service Delivery Manager.Key responsibilities:- Supervising the delivery of business support and enhancing daily administrative operations inclusive of office inventory management and general administration- Staff training and development inc creating training matrix’s - Oversaw the maintenance of office manuals/process flows/Cribb sheets and electronic filing systems containing confidential and sensitive information.- Utilising Microsoft Excel and internal systems to compile precise and comprehensive sales/work in progress and goods received reports using Pivot tables/VLOOKUP’s- Coordinating with external administrative teams to ensure completion of purchase invoice queries- Responding to client and supplier enquiriesWorked alongside the mobile engineering team to ensure job delivery - Carry out HR functions including, recruitment, inductions, return to works, probation reviews and performance management- Building Compliance for 700+ sites inc but not limited to lights/gas/fire/water- Team meetings/121’s inc minute taking- Costed all Work in progress and ensured it was invoiced within target SLA’s- GRNI/WIP/Purchase Invoice reduction and reviews- Delivering against contract SLA’s ensuring works are attended and completed within time- Development of In-house CAFM system Software including testing and roll out- Creating/Maintaining Assets/PPM Regimes within CAFM System to ensure correct contract delivery

• Office Manager

  • 2012 - Nov 2015

  Summary: Reporting to Operations Manager ensuring day to day running of a large office Key responsibilities:- Managed the office refurbishment and relocation and establishment of all services for 60 people. - Worked on mergers and company restructures relocating contracts from other areas of the business - Facilitated the roll out of new software including team training- Managed the service delivery from end to end including all costings and billing- Coordinated WIP and GRNI Reviews- Responded to daily requests from the operation manager - Created user manuals/process flows- Maintained a safe working environment ensuring all site compliance was up to date- Management of 3 Team Leader’s responsible for Purchase ledger/Sales Invoicing & Time Sheets teams totalling 15- Handled all IT/Internet and Phone problems

• Helpdesk, Team Leader

  • 2006 - 2012

  Summary: Reporting directly to the Managing Director responsible for the end to end service delivery of planned maintenance and callouts/quoted works for 500+ retail/hotel sites Key responsibilities:- Contributed to business/contract restructuring including redundancy process- Supervised the team to manage all callouts and small mechanical and electrical installations for multi-national hotel groups and FTSE listed retail sites.- Ensured all planned maintenance completed against monthly deadlines using mobile engineers and sub-contractors to deliver works- Reviewed engineer/sub-contractor report sheets to ensure all quoted works opportunities were maximised- Creation of contract invoicing- Resolving of sales invoice disputes- Clearing of purchase invoice queries- Prepared weekly sales reports

• Projects Team Administrator

  • 2001 - 2006

  Summary: Reporting into the CEO to manage hotel refurbishment and installation of air conditioning projects for multi-national hotels groups Key responsibilities:- Liaising with sub-contractors and suppliers to ensure all works are scheduled and completed within deadlines- Sourcing of materials to guarantee no delays and hotel rooms handed back on schedule- Processing of purchase orders- Resolving purchase invoice queries- Creation of Operation & Maintenance manuals- General administration- Updating of Auto Cad drawing for installation sites

• Sales Administrator

  • 1998 - 2001

  Summary: Reporting to the Sales Director being the first point of contact and running the sales office - Ensuring all sales orders are processed on the same day to allow the production teams to schedule in works- Creation of Sales invoices- Purchasing of all materials- Liaising with production/despatch team to ensure all orders completed within set time frames- Bookkeeping/statement reconciliations of all monthly accounts- Processing of all purchase invoices - Co-ordination of all quarterly Stock takes including making stock adjustments- Creation of Quotations- Updating of all price lists/brochures

• Office Junior

  • 1996 - 1998

  Summary: Reporting to the Managing Director. Running the reception and being the first point of contact for the business. - Data Entry of engineer’s job sheets- Meeting and greeting all clients- Hotel and transport bookings- Sorting and distributing post