Experience

Murtech Staffing & Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Service Technician

  • Mar 2022 - Present

  Working with Compucom working on their State Farm project Install Replacement laptops and printers in scheduled State Farm offices. Remove, package and schedule UPS pickup for old equipment. Assist agents and team members in getting their new computers set up for daily use as needed. Working with Compucom working on their State Farm project Install Replacement laptops and printers in scheduled State Farm offices. Remove, package and schedule UPS pickup for old equipment. Assist agents and team members in getting their new computers set up for daily use as needed.



CIS

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • May 2019 - Mar 2022

  Troubleshoot networking issues as tickets come in. Contact Clients or ISPs as needed to repair or restore internet for client sites. Tools and equipment used: Cisco Meraki, SolarWinds, and Cradlepoint devices and portals. Troubleshoot networking issues as tickets come in. Contact Clients or ISPs as needed to repair or restore internet for client sites. Tools and equipment used: Cisco Meraki, SolarWinds, and Cradlepoint devices and portals.



FLEXTECHS

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Technician

  • May 2018 - Apr 2019

  Assist users and employees with issues regarding application issues, credentials issues, or hardware issues. Escalate or reassign tickets as needed to the proper teams. Perform quality evaluations on other service desk technicians. Assist users and employees with issues regarding application issues, credentials issues, or hardware issues. Escalate or reassign tickets as needed to the proper teams. Perform quality evaluations on other service desk technicians.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2018 - May 2018

  Troubleshoot issues related to Nest devices, assist with installation, subscriptions, orders, and any questions or concerns relating to Nest devices. Process reimbursements or call backs as needed. Troubleshoot issues related to Nest devices, assist with installation, subscriptions, orders, and any questions or concerns relating to Nest devices. Process reimbursements or call backs as needed.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2014 - Jul 2016

  At this job my primary duties are to assist customers with understanding and managing their bill, educating them on promotion and sales opportunities, assist them in understanding their plan and how to manage it both online and off. Basic troubleshooting, processing payments and handing disputes as well as getting the customer in touch with a specialist when needed. At this job my primary duties are to assist customers with understanding and managing their bill, educating them on promotion and sales opportunities, assist them in understanding their plan and how to manage it both online and off. Basic troubleshooting, processing payments and handing disputes as well as getting the customer in touch with a specialist when needed.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Tech Support

  • Jun 2014 - Dec 2014

  The primary duties at this job was to troubleshoot, diagnose and repair or replace cell phones, tablets, hotspots and other mobile devices as needed. There was a little billing in there as well, assisting customers with their bill and charges on the account, but the primary duties was to troubleshoot devices and send out warranty replacements as needed. The primary duties at this job was to troubleshoot, diagnose and repair or replace cell phones, tablets, hotspots and other mobile devices as needed. There was a little billing in there as well, assisting customers with their bill and charges on the account, but the primary duties was to troubleshoot devices and send out warranty replacements as needed.



Boise State University

• United States
• Higher Education
• 700 & Above Employee

• Custodian

  • Aug 2011 - Jun 2014

  Clean/maintain buildings/facilities Clean/maintain buildings/facilities



Catholic Charities of Idaho

• United States
• Individual and Family Services
• 1 - 100 Employee

• Receptionist

  • Aug 2010 - Dec 2010

  Answer/direct phones, greet/direct customers, watch children while parents are in meetings. Answer/direct phones, greet/direct customers, watch children while parents are in meetings.