Experience

Funraisin

• Australia
• Fundraising
• 1 - 100 Employee

• Senior Project Manager

  • May 2021 - Present

  Leading the delivery of digital fundraising solutions for charities, successfully completing over 50 projects, with sites spanning 31 countries and 6 languages: - Utilising industry best practices and data insights to boost client conversion rates. - Maintaining high team morale and efficiency through active leadership, structure, and guidance. - Extensive product expertise with the company's software, advising clients on the best ways to set up their fundraising activities. Responding to client briefs, crafting compelling proposals and quotes. Process Improvement - Operational Process Optimisation for the UK & EU Professional Services team, further enhancing our quality of delivery and team effectiveness, increasing profitability and client satisfaction, and improving risk management. - Driving efficiency through Continuous Improvement. Show less



AXA Health

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager

  • Sep 2018 - May 2021

  Development, implementation, and delivery of strategic and tactical Health & Wellbeing projects and programmes. Key deliverables include:- Delivery of a web-based application critical to providing over 30,000 on-site health assessments a year, to a strict deadline.- Successful development and implementation of a digital solution to ensure continuation of services to large corporate clients during the Covid pandemic, leading a project team spread across 3 continents, ensuring revenue retention across the whole Wellbeing division.- Drove the collaboration between Digital Strategy and Health & Wellbeing business units to unify user journeys across services and transition away from legacy platforms, reducing entry points from 17 to 1.Innovation & Business Development - managing the Wellbeing Business Development meetings with senior stakeholders: portfolio review, liaising with clinical service design manager and Chief Innovation Officer on agenda and actions.Portfolio Management – management of the Coaching Pathway portfolio, working with product owners on review cycles, tactical fixes, operational process improvements & product development. Show less

• Operations & Innovation Executive

  • May 2017 - Aug 2018

  - Project Management – active role in project management and successful delivery of projects, team support in PMO role, operational BAU readiness leadership.- Business Analysis – definition and writing of business requirements at the start of a project and comprehensive testing towards the end to ensure delivery is line with the requirements.- Innovation – comprehensive analysis of new innovations whether they are products, partners or processes to increase competitive advantage.- Digital Engagement Communications – management of engagement communication activities.- Digital Operations - effective running of digital operations including delivery of SLA, management information and customer support. Show less

• Digital Marketing Coordinator

  • Apr 2015 - May 2017

  - Maximising registration and engagement in all platforms of the Health Gateway.- Implementation of operational requirements of the engagement team such as the monthly newsletter.- Implementation of bespoke online campaigns, Health Gateway content and any other client-specific activity.- Monthly analytical reports with recommendations.- Testing execution plan to optimise the user journey.- Analysis and review of competitor activity and external market.



Outsourced Events Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Senior Event Executive

  • Mar 2014 - Apr 2015

  - Managing Pan-EMEA events on behalf of the clients – pre event, on site and post event.- Managing junior staff, in all aspects of event logistics & coordination as well as sponsorship management.- Overseeing external teams of copywriters, translators and PR professionals.- Working with the internal email marketing team to oversee the timely delivery of email communications.- Liaising with web developers to develop and create event and registration websites as well as registration management portals.- Contract negotiation and management.- Budget creation and management. Show less

• Events Executive

  • Feb 2013 - Mar 2014

  - Venue sourcing across EMEA.- Working across multiple events towards given deadlines and objectives.- Sponsor / partner management – managing the presence of partners at a series of event across EMEA and serving as a single point of contact.- Supplier management, ensuring to always buy best on behalf of clients and implementing client requests.- Logistics management, including venue/accommodation management, catering, A/V, signage, staffing, registration.- Coordinating and providing onsite support for events from 20 people – 2,000+ conference attendees. Show less



APRIL International

• France
• Insurance
• 100 - 200 Employee

• Marketing & Communication Executive

  • Dec 2009 - Oct 2011

  Led marketing and communication activities at the international holding of the APRIL group (French insurance company present in 35 countries) : - Developed and managed the company’s international websites and intranet. Researched and updated upcoming events in the 35 countries.- Provided web marketing assistance for international subsidiaries including: Google Analytics training, implementing SEO & SEM on the international websites, analysis of the websites’ performances- Company newsletter management- Organised CEOs annual international meetings for three years across Europe. Show less

• Marketing & Communication Assistant - internship

  • Jan 2009 - Dec 2009

  - Assisted international subsidiaries in setting up their marketing and communication strategy- Creation of APRIL UK’s new website- Creation and launch of a student insurance product, Scoretudies, in the Swiss subsidiary, and creation of an associated website