Melissa Claros-Erazo

Sr. Business Intelligence Analyst at Voro
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte Metro
Languages
  • Spanish Native or bilingual proficiency

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Bio

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Credentials

  • Social and Behavioral Responsible Conduct of Research
    CITI Program
    Aug, 2023
    - Nov, 2024
  • Data Strategy
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Group 2 Social and Behavioral Research:
    CITI Program
    Aug, 2023
    - Nov, 2024

Experience

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Sr. Business Intelligence Analyst
      • Jul 2022 - Present

      As a Senior BI Analyst at Voro, I specialize in managing complex data sets from various sources and using analytics, visualization, and modeling techniques to deliver valuable insights to both our team and clients. With expertise in business intelligence software and tools such as Power BI, Looker Studio, and Microsoft Excel, I excel at identifying trends that drive profitability and enable leaders to make informed business decisions. At Voro, we're committed to developing our team's skills, and as a senior member, I actively participate in mentoring junior analysts and contributing to the growth of our collective knowledge base. I'm skilled in project management, data quality control, and scalability efforts and collaborate across departments to find the best solutions for our clients. My expertise in data analysis and project management enables me to work with clients to assess requirements and troubleshoot complex business intelligence issues. I'm confident in my ability to showcase my findings and communicate my insights in a clear and concise manner, using storytelling techniques that resonate with clients. Overall, I'm passionate about using data to help businesses make better decisions, and I'm proud to be part of the team at Voro, where we're focused on delivering real growth through insightful solutions and digital strategies that drive positive human experiences. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Data Analyst/Project Manager
      • Dec 2019 - Present

      As a Data Analyst and Project Manager, I have been focused on evaluating how mental health impacts physical health outcomes for individuals with HIV, depression, renal disease, and other related conditions. I have achieved this by collaborating with healthcare professionals and community-based organizations to collect data and implement best practices in research methods. One of my key achievements has been evaluating and implementing new data collection software, resulting in a 15% increase in user acquisition. I have also collaborated with social workers, psychiatrists, and case managers to conduct user research and modify questionnaires to better measure health outcomes and inform inclusive practices. In addition, I have led data governance efforts and maintained a confidential data environment in accordance with IRB standards, creating documentation on clinic standards to ensure a smooth project release. Finally, I have cleaned up data and informed non-technical staff on how they can improve their research studies. Show less

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Data Analyst
      • Apr 2022 - Jun 2023

      As a Data Analyst at Morebetter, a software, data, and research company, I support our mission to provide individuals with transparent data on product use, performance, and quality to inform their purchasing and consumption decisions. While MoreBetter has primarily focused on the cannabis and CBD industry since 2016, we are quickly expanding into numerous other industries. In this role, I collect and analyze structured and unstructured datasets from research studies and mobile journals to identify trends and provide insights that inform product performance, effectiveness, and safety. By utilizing data collected from real-world experiences of consumers, we provide transparent information to consumers and help businesses make data-driven decisions. Through our loyalty programs and exclusive research opportunities, we incentivize research participants and consumers to provide feedback on their experiences with specific products. As a data analyst, I create reports that summarize our findings, which are used to create social and digital content, such as blog articles and press releases, that promote and market the products using data-backed insights and education. Show less

    • United States
    • Government Administration
    • 100 - 200 Employee
    • Research & Evaluation Analyst
      • Sep 2021 - Apr 2022

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Child and Family Assessment and Data Specialist
      • Dec 2019 - Aug 2021

    • United States
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • Jun 2019 - Dec 2019

Education

  • University of Central Florida
    Bachelor's degree, Psychology
    2017 - 2019

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