Experience

South Carolina State University

• United States
• Education Administration Programs
• 400 - 500 Employee

• Development Coordinator

  • May 2018 - Present



Headway Corporation

• Loss Mitigation Specialist

  • Apr 2009 - Nov 2009

  Inbound/Outbound calls from customer's requesting loan modifications. Analyze pay stubs, financial obligations, bank statements, tax returns and work history to qualify borrowers for loan modification. Communicate with customer requesting additional information as needed. Maintain a log of daily work to ensure daily goal has been met. The Pantry Inbound/Outbound calls from customer's requesting loan modifications. Analyze pay stubs, financial obligations, bank statements, tax returns and work history to qualify borrowers for loan modification. Communicate with customer requesting additional information as needed. Maintain a log of daily work to ensure daily goal has been met. The Pantry



Kangaroo Express, an operating trade name of The Pantry, Inc.

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2008 - Apr 2009

  Recruiting, training and development of all store employees in a manner that will result in their proper implementation of company policies and procedures. Ensures that his/her store maintains a store inspection grade of at least 85% on the store inspection report. Plan and post the store work schedule one week in advance ensuring all employees are properly and fairly assigned hours. Ensure that the store is adequately stocked with authorized merchandise at all times. Ensure that displays of promotional merchandise are built. Maintain and properly uses stock control sheets on beer, wine, soft drinks and cigarettes. Ensured proper pricing on all merchandise are established by the merchandising department.



EquiFirst Coporation

• Customer Service Supervisor

  • 2004 - 2009

  Answered inbound calls assisting customers with mortgage loan questions. Paid mortgagors taxes and/or home insurance from escrow account. Reconcile account which taxes and insurance were disbursed. Answered inbound calls assisting customers with mortgage loan questions. Paid mortgagors taxes and/or home insurance from escrow account. Reconcile account which taxes and insurance were disbursed.



Equifirst Corporation

• Escrow Supervisor

  • Aug 2004 - Aug 2007

  Ensure on-time payment of all tax/insurance items-on time meaning paid on or before due date so that late payment fees or cancellation do not occur(measured through open items listing and penalty requests). Perform escrow analysis within 7 business days of creating negative escrow balances. Management of vendor relations relating to timely establishment of tax contacts(15 days of loan set up) Daily/Weekly and monthly accounting reports prepared with RESPA, GLB, USAP and S/O through review of controls and work results on a monthly basis reportable via individual and department scorecard.



Netbank(formerly RBMG)

• Escrow Manager

  • Mar 1995 - Jul 2004

  Escrow Manager of a staff of 25 employees which includes the following areas: Special Loans: Ensure portfolio products are set-up and maintained properly with the Fidelity system. Ensure PMI/MIP payments are properly disbursed. Perform escrow analysis monthly. New Loan Set-Up: Audit newly boarded loans to ensure payments and borrower's information has been properly loaded to the Fidelity system. Tax and Hazard Insurance: Ensure that proper payments are disbursed appropriately from the customer's escrow account in a timely fashion. Monthly reporting to management that includes vendor and employee scorecards. New Loan Set-Up Supervisor(2002-2003) Supervised a staff of 10 employees whose function was to verify data loaded to the Fidelity system from mortgagors file. Complete performance appraisals for staff.



NetBank

• Banking
• 1 - 100 Employee

• Default Specialist

  • Jan 2001 - Jan 2002

  Posted payments to loans manually and through lockbox system.

• Customer Service Supervisor

  • Jan 1999 - Jan 2001

  Ensure smooth consistent work flow and proper rotation on/off phones. Complete performance appraisals for staff. Identify and instruct staff on the handling of complex service problems. Assist in training new employees. Monitor un-cashed escrow disbursement checks generated from escrow analysis.



Fleet Funding(aka WAMU)

• Customer Service Representative

  • Jan 1995 - Jan 1999

  Handled a minimum of 100 to 120 inbound calls from customers with mortgage related questions about their accounts. Handled a minimum of 100 to 120 inbound calls from customers with mortgage related questions about their accounts.



New Loan

• Up Supervisor

  • Dec 1988 - Jan 1994

  Loading loans onto data link system and AS400. Validate taxes, insurance, buydowns and ARMS. Daily contact with branches requesting missing information from files. Paid upfront premium on PMI. Reconcile account with PMI premiums were disbursed. Loading loans onto data link system and AS400. Validate taxes, insurance, buydowns and ARMS. Daily contact with branches requesting missing information from files. Paid upfront premium on PMI. Reconcile account with PMI premiums were disbursed.