Melissa Boyd

Lab Supervisor at Summit Spine and Joint Centers
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Contact Information
us****@****om
(386) 825-5501
Location
Lawrenceville, Georgia, United States, US

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Experience

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Lab Supervisor
      • Mar 2019 - Present

      • Oversee operations for lab department and train new hires on point of care testing procedures• Collect urine specimens from patients, and process patient specimen orders• Follow office policies to correctly identify the patient before any specimen is obtained• Perform verification of patient demographic info / initials including patient signature• Properly label and document the specimens and prepare for shipment• Orders tests into the LIS accurately and in a timely manner• Send specimens to reference laboratories for any testing not performed in house• Demonstrate customer service and compassion when interacting with patients, physicians, and clinic staff• Work directly with physicians for patient urine drug screen compliance• Instruct patients and health care staff in the proper methods for lab specimen collection and handling• Handles routine inquiries from patients and staff• Communicate with, understand, and react effectively to a diverse patient population base• Follow Universal Precautions and adhere to HIPAA guidelines including all OSHA standards when handling specimens• Inform Supervisor of unusual problems or deviations from established procedures• Maintain neat, clean, orderly patient/work areas always• Manage time clocks, and schedules• Conduct Administrative duties such as filing, faxing and email• Dispense workers compensation medication• Troubleshoot and resolve problems with software and print server• Order and maintain supply levels for all services provided by laboratory• Create SOPs for Lab procedures• Interpret and document results of tests into active databases and communicate results to internal customers.

    • United States
    • Hospitals and Health Care
    • Laboratory Technician-Contractor
      • Mar 2015 - Mar 2019

      • Oversee operations for lab department and train new hires on point of care testing procedures• Collect urine specimens from patients• Follow office policies to correctly identify the patient before any specimen is obtained• Properly label and document the specimens and prepare for shipment• Demonstrate customer service and compassion when interacting with patients, physicians, and clinic staff• Communicate with, understand, and react effectively to a diverse patient population base• Follow Universal Precautions and adhere to HIPAA guidelines including all OSHA standards when handling specimens• Inform Supervisor of unusual problems or deviations from established procedures• Maintain neat, clean, orderly patient/work areas always• Manage time clocks, and schedules• Conduct Administrative duties such as filing, faxing and email• Dispense workers compensation medication.

    • United States
    • Medical Practices
    • Medical Assistant
      • Sep 2014 - Mar 2015

      • Greet all patients and visitors.• Answer phones, screen calls and take messages.• Document medical insurance information and handle medical insurance co-payments.• Maintain patient records.• Call in or fax prescription refills, basic telephone triage, and return patient calls.• Perform urinalysis, blood draw and injections for lab test.• Notify patients of test results.• Show patients to the exam room • Greet all patients and visitors.• Answer phones, screen calls and take messages.• Document medical insurance information and handle medical insurance co-payments.• Maintain patient records.• Call in or fax prescription refills, basic telephone triage, and return patient calls.• Perform urinalysis, blood draw and injections for lab test.• Notify patients of test results.• Show patients to the exam room

    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Direct Support Professional
      • Apr 2010 - Sep 2012

      • Supported and encouraged psychiatric patients to promote health and wellness.• Enhanced patient wellbeing by supporting participation in recreational activities.• Transported client to doctor's appointments and to complete other related errands.• Supervised and supported activities of daily living such as medication administration and personalhygiene.• Always assisted disabled individuals to foster independence while still closely monitoring safety.• Completed data entries in charts and logbooks to document client progress.• Maintained clean and well-organized environment to promote client happiness and safety.• Followed physician orders when providing care and monitoring client well-being, safety and comfort.• Prepared and accompanied patients on public outings, managing safety, behavior and other activities

    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Automated Logistical Specialist
      • Jul 2005 - Jul 2009

      • Established and maintained stock records and other documents such as inventory, material control,accounting and supply.• Established and maintained automated and manual accounting records.• Unload, unpack, visually inspect, count, segregate and stored incoming supplies and equipment.• Processed requests and documents at direct support level through warehousing section.• Operate material-handling equipment.• Performed or supervised inventory management, storage and preservation.• Loaded, unloaded and moved stock using equipment such as forklifts and hand trucks

Education

  • University of Phoenix
    Master of Business Administration - MBA
    2020 - 2022
  • University of Phoenix
    Master's degree, Health/Health Care Administration/Management
    2020 - 2022
  • University of Phoenix
    Bachelors Degree, Business Administration and Management, General
    2016 - 2019
  • Everest Institute-Norcross
    Medical Assistant Certificate
    -

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