Experience

Kiss of Wine

• Germany
• Food and Beverage Services
• 1 - 100 Employee

• Business Development On-Trade & Hotel Specialist

  • Jul 2021 - Present



Accor

• France
• Hospitality
• 700 & Above Employee

• Regional Sales Manager

  • Nov 2017 - 2019



Valor Hospitality Careers UK

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Corporate Sales Manager

  • Sep 2009 - 2017

  Team Member of the Year Winner 2012 - QMH Hotels - Field Team Member Category Team Member of the Year Winner 2012 - QMH Hotels - Field Team Member Category



Kshocolat

• National Corporate Sales Manager

  • Jun 2008 - Feb 2009

  Developing a new channel to drive sales through the corporate incentives and gift market on a national basis. Research and developing a UK database from zero contacts to over 1100 targeted contacts in 6 months. Cold calling and qualifying requirements for product placement in key areas of each business sector, ie procurement and purchasing (PSL), sales, marketing, HR and director level. 8-10 appointments per week. Implementing corporate pricing for all product lines and developing a promotional matrix for key accounts. Responsible for Customer Service Assistant and Market Researcher.



Select Hotels & Resorts International, Australia

• Business Development Manager – New Zealand & Pacific Islands

  • Apr 2007 - May 2008

  A consortium of 45 luxury hotels and resorts throughout the Asia Pacific region including Orient Express Hotels, Small Luxury Hotels of the World, Relais & Chateaux. Achieving revenue and occupancy targets for domestic and international corporate and leisure markets. Establishing appointment programme of between 6-8 appointments per week with travel agents, inbound operators, wholesalers, airlines and direct corporate clients. Represented at international trade shows Confex, World Travel Market, Trenz, Aime Prospecting new client accounts set by qualifying criteria.



Mallory Court

• Business Development Manager

  • Nov 2002 - Feb 2007

  A member of Relais & Chateaux consortium, AA Top 200, Michelin starred restaurant Reporting to CEO. Responsible for Sales & Marketing Assistant, Events & Conference Department and Front of House Team. Maintaining and developing accounts in the Automotive, Financial, Pharmaceutical, FMCG and IT sectors. Influencing a sales culture to ensure maximum conversion of sales opportunities and referral processes. Targeted national sales appointments to present to Director, Facilities and Procurement level to tender for new business. Producing marketing collateral and gaining PR brand awareness to support sales initiatives.



Novotel Auckland, Accor

• Auckland, New Zealand

• Guest Relations Manager

  • Jul 1997 - Jul 2002

  •Effectively managing feedback received from guests to improve the overall quality of the service and standards •Training of staff in areas of up selling and cross selling and job efficiency •Effectively managing feedback received from guests to improve the overall quality of the service and standards •Training of staff in areas of up selling and cross selling and job efficiency



Firmdale Hotels PLC

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Front of House Manager. Promoted to Assistant General Manager at The Dorset Square Hotel

  • Apr 1994 - May 1997

  •Maximisation of sales and profitability through all revenue streams. •To be fully conversant with yield, rate parity and forecasting. •Efficient control of all administration within each department. Achievements •Increased telecoms revenues by initiating call logging system. •Introduction of live music events to generate awareness of refurbished restaurant. •Integration of point of sale system to link the restaurant revenue with hotel system. •Developed standard procedures including employee sales and training manual.