Experience

Explorica by WorldStrides

• United States
• Travel Arrangements
• 100 - 200 Employee

• Senior Account Manager

  • May 2022 - Present

  Boston, Massachusetts, United States

• Account Manager

  • Jan 2019 - Present

  Boston, MA +Develop strong relationships with all Group Leaders upon selling or inheriting the account. Responds to inquiries or requests promptly via phone or email, engages personally with Group Leaders to determine long and short term needs, problem solves quickly and creatively on behalf of Group Leaders. +Solicit new clients by prospecting past travelers, answering direct sales calls and following up on new sales leads. +Meets or exceeds all goal expectations regarding the expected number of… Show more +Develop strong relationships with all Group Leaders upon selling or inheriting the account. Responds to inquiries or requests promptly via phone or email, engages personally with Group Leaders to determine long and short term needs, problem solves quickly and creatively on behalf of Group Leaders. +Solicit new clients by prospecting past travelers, answering direct sales calls and following up on new sales leads. +Meets or exceeds all goal expectations regarding the expected number of sign-ups per sales season while maintaining the appropriate level of resold business. +Works closely with Product Management to assist in planning all tour logistics. Maintains consistent and effective communication between Product Management and Group Leaders at all times to ensure that all travel details are taken care of. +Resell Group Leaders on future tours. When necessary, passes Group Leaders onto International Program Consultants for competitive sale assistance or to Program Associates for recruitment assistance. Also inherits new clients that have been closed by Program Consultants

• International Program Assistant

  • Mar 2016 - Dec 2018

  Greater Boston Area Work closely with Client Experience Managers to ensure that teachers and the groups they lead are fully prepared to travel, supplying all travelers with the appropriate information and handling any last minute requests prior or during tours. Answer and troubleshoot incoming service calls and emails, ensuring superior customer service, accuracy & timely responses, and creative solutions when needed. Create promotional materials such as PowerPoint presentations, custom tour itineraries… Show more Work closely with Client Experience Managers to ensure that teachers and the groups they lead are fully prepared to travel, supplying all travelers with the appropriate information and handling any last minute requests prior or during tours. Answer and troubleshoot incoming service calls and emails, ensuring superior customer service, accuracy & timely responses, and creative solutions when needed. Create promotional materials such as PowerPoint presentations, custom tour itineraries, competitor comparisons and posters used to demonstrate our product to prospective clients. Collaborate with Marketing, Product Development and other departments, as applicable, to improve upon existing materials to maximize effectiveness Support the Sales department in additional administrative tasks.



Smarter Travel

• Member Services

  • Aug 2014 - Mar 2016

  Greater Boston Area •Provide front-lines phone and email support for travelers •Creative problem solving to find the best possible outcome for the customer and the business •Troubleshoot technical and user issues, and work with the development team to problem solve and file bugs. •Assist customers with all aspects of their travel plans, including managing their membership, providing clarity on product offerings, and answering questions to inspire confidence in the product •Act as a liaison with hotel… Show more •Provide front-lines phone and email support for travelers •Creative problem solving to find the best possible outcome for the customer and the business •Troubleshoot technical and user issues, and work with the development team to problem solve and file bugs. •Assist customers with all aspects of their travel plans, including managing their membership, providing clarity on product offerings, and answering questions to inspire confidence in the product •Act as a liaison with hotel partners in providing reservations, resolving oversold & relocations as well as general hotel support. Show less



Professional Staffing Group

• Temporary/Contract Employee

  • Jun 2012 - May 2015

  Boston, MA Contractor



FlipKey

• Full Time Contract Marketing Assistant

  • Jun 2014 - Jul 2014

  Greater Boston Area • Created travel advertisements for Facebook and Google platforms for over 400 geographical locations •Built ads within Facebook Power Editor across several Desktop and Mobile campaigns • Designed ten sizes of advertisements with Photoshop for Google platform • Identified, sourced, and cropped photographs of locations used within campaigns • Created and exported monthly invoices for Traffic Partners •Prepared performance data including bounce rates and conversion rates for… Show more • Created travel advertisements for Facebook and Google platforms for over 400 geographical locations •Built ads within Facebook Power Editor across several Desktop and Mobile campaigns • Designed ten sizes of advertisements with Photoshop for Google platform • Identified, sourced, and cropped photographs of locations used within campaigns • Created and exported monthly invoices for Traffic Partners •Prepared performance data including bounce rates and conversion rates for Display Ad campaigns and provided to Senior Manager for analysis Show less



Emmanuel College

• Front Desk Coordinator

  • Oct 2013 - May 2014

  Greater Boston Area • Answer phones and direct calls to Assistant Directors of Financial Services, as well as check general voicemail account • Supervise several student workers, assigning them daily tasks and projects to be completed • Process payments made by students and parents for their accounts • Charge students appropriately if a charge is added onto their bill (ie: parking, meal plans) • Maintain several Excel spreadsheets concerning removal of late fees, Health Insurance cards, Parking… Show more • Answer phones and direct calls to Assistant Directors of Financial Services, as well as check general voicemail account • Supervise several student workers, assigning them daily tasks and projects to be completed • Process payments made by students and parents for their accounts • Charge students appropriately if a charge is added onto their bill (ie: parking, meal plans) • Maintain several Excel spreadsheets concerning removal of late fees, Health Insurance cards, Parking, Returned Mail and Missing Checks • Print, copy and send out student bills and award letters as noted on a Daily Mailing List • Review and make edits to Financial Forms to be sent out to students • Answer email inquiries sent to Student Financial Services email account, or forward them to the appropriate Assistant Director • Submit and receive supply orders from Staples • Other duties as assigned

• Assistant to the Director of Operations - Student Financial Services

  • Nov 2012 - Oct 2013

  Greater Boston Area • Process loan applications including document tracking, data input, loan origination and completing adjustments of loan amounts • Maintain Federal Perkins loan program documents including processing weekly advances to ACS • Review and update weekly balance reports, course credit tracking and on Excel



MIT

• Interim Administrative Assistant - DAPER

  • Jun 2012 - Nov 2012

  Cambridge, Massachusetts • Assisted Assistant Athletic Directors with day-to-day scheduling and tasks • Provided reception & assistance for the office including mail delivery, office supply ordering & answering phone calls • Processed eligibility & compliance forms for student-athletes • Started work on a quarterly newsletter to varsity athletes educating them on compliance, the DAPER departments, nutrition as well as spotlighting a student-athlete’s achievement • Performed other duties as assigned



Hersam Acorn Newspapers

• Freelancer - Sports

  • Jul 2011 - Jun 2012

  Ridgefield, CT • Wrote sports-related feature stories for the Ridgefield Press, a weekly local newspaper • Was responsible for game recaps for Ridgefield High School girls soccer, boys ice hockey and girls lacrosse • Attended and wrote feature on the 2012 FCIAC Ice Hockey Championships between Ridgefield and Darien



Ridgefield Public Schools

• Substitute Teacher

  • May 2009 - May 2012

  Ridgefield Public Schools • Taught for paraprofessionals and grade school teachers when they are unable to come into school • Specifically worked with children with Down Syndrome, autism, behavioral problems and other learning disabilities • Worked with all grade levels, specifically grades K-8 as well as Physical Education, Art, Music & Library



Hockeybuzz.com

• Social Media Intern

  • Dec 2010 - May 2011

  • Edited & posted post-game interviews of the National Teams participating in the 2010 International Ice Hockey Federation World Cup from December-January • Transcribed interviews with players & coaches at both a collegiate and professional level



University of Massachusetts Amherst

• Student Fundraiser

  • Oct 2008 - May 2011

  Amherst, MA • Raised over $100,000 for the University • Called alumni, parents and friends of the University, checked their records, talked to them about what has been going on at the University and got them interested in giving back to any part of the school they choose, with the exception of Newman Center • Mailed thank you and donation cards to alumni on a bi-yearly basis

• Student Intern - Athletic Media Relations

  • Sep 2009 - May 2010

  Amherst, MA • Worked closely with Assistant Athletic Directors Jason Yellin & John Sinnett assisting in day-to-day office duties • Attended & worked at home games for Field Hockey, Football, Basketball & Ice Hockey • Operated Stat Crew software, answered press box phones, ran stats to media outlets, checked other conference members’ scores & performed other duties as assigned in game • Clipped newspaper articles on the individual teams each day & posted several to bulletin board outside… Show more • Worked closely with Assistant Athletic Directors Jason Yellin & John Sinnett assisting in day-to-day office duties • Attended & worked at home games for Field Hockey, Football, Basketball & Ice Hockey • Operated Stat Crew software, answered press box phones, ran stats to media outlets, checked other conference members’ scores & performed other duties as assigned in game • Clipped newspaper articles on the individual teams each day & posted several to bulletin board outside office • Expanded online archive to older team rosters & statistics as a long-term project

• Teaching Assistant

  • Sep 2009 - Dec 2009

  Amherst, MA • Assisted students in Dave Madsen's Broadcast Journalism class for Fall 2009 • Reviewed students' video clips and audio bytes and gave feedback on how to proceed to achieve the best results • Taught students how to use FinalCut Pro and properly edit news pieces. • Conducted a year-end review on the students in assigned group and group as a whole on how they developed over the semester



Danbury Westerners

• Sports Information Intern

  • May 2010 - Aug 2010

  Danbury, CT • Broadcasted play-by-play and color commentary at all away games o Was only female broadcaster in the league • Wrote post-game recaps & released them immediately following games • Collected & put together player bios for the website • Updated the Twitter, Facebook and blog for the team • Instituted per-inning updates on Twitter that was implemented by other teams • Created home run & walkup music mixes for home games • Controlled the music pre, post and in game, including… Show more • Broadcasted play-by-play and color commentary at all away games o Was only female broadcaster in the league • Wrote post-game recaps & released them immediately following games • Collected & put together player bios for the website • Updated the Twitter, Facebook and blog for the team • Instituted per-inning updates on Twitter that was implemented by other teams • Created home run & walkup music mixes for home games • Controlled the music pre, post and in game, including in between inning raffles & competitions Show less



ABC News

• Broadcasting Intern

  • Jan 2010 - May 2010

  Springfield, Massachusetts Area • Mainly involved in the Sports Broadcasting department • Interviewed local high school basketball players post-game on camera • Selected several highlight clips from games to include in nightly sports show & recorded times on their reels • Helped put together full reel of highlights for broadcast • Interviewed a local district election nominees post-results