Multifamily Training Manager

• Jun 2022 - Present

Senior Multifamily Training Specialist

• Jan 2021 - Jun 2022

● Design curriculum and deliver Customer Centric Sales Training● Manage training team ● Evaluate and enhance existing training to appeal to learning style● Lead and enhance internal promotion process● Develop functional and skills-based training● Investigate and implement new technology for onsite team members and customers

Multifamily Training Specialist

• Jan 2019 - Jan 2021

-Lead development calls with highly performing team members to prepare them for future growth within the organization-Co-lead implementation of new call answering service, including leading development of new follow-up policy and team training-Facilitate all New Team Member skill assessment calls for onsite teams, identify training opportunities, and offer additional suggestions and resources to help in their development-Assisting in training new Operations team members in select responsibilities-Lead a variety of training calls including systems training, leasing/sales training, development programs, soft skills training, policy and processes training-Implemented new leasing training call material and strategy including small group calls lead by strong performing onsite team members-Manage and update current, and create new, policies as needed based on feedback from onsite teams and evolution of best practices-Answer all policy related questions and lead policy related training-Manage LMS system including creating company specific courses -Manage Secret Shops including scheduling, verifying accuracy, and identifying training/coaching opportunities and offering suggestion to help with growth-Create Message of the Week videos to reinforce policies, processes, best practices, and engage onsite teams-Conduct mock facetime tours with onsite teams to identify training opportunities and provide feedback to team member and manager-Conduct one-on-one team training as necessary-Compose quarterly onboarding and secret shop reports and recaps which identify strengths and opportunity areas, as well as provide training suggestions-Onboard and train Operations Intern Show less

Multifamily Training Coordinator

• May 2017 - Jan 2019

-Facilitate all New Team Member skill assessment calls for onsite teams, identify training opportunities, and offer additional suggestions and resources to help in their development-Lead development calls with highly performing team members to prepare them for future growth within the organization-Lead a variety of training calls including systems training, leasing/sales training, development programs, soft skills training, policy and processes training-Assisted in creation and implementation of onsite Buddy program for new team members-Manage and update current, and create new, policies as needed based on feedback from onsite teams and evolution of best practices-Answer all policy related questions and lead policy related training-Manage LMS system including creating company specific courses -Manage Secret Shops including scheduling, verifying accuracy, and identifying training/coaching opportunities and offering suggestion to help with growth-Create Message of the Week videos to reinforce policies, processes, best practices, and engage onsite teams-Conduct mock facetime tours with onsite teams to identify training opportunities and provide feedback to team member and manager-Conduct one-on-one team training as necessary-Compose quarterly onboarding and secret shop reports and recaps which identify strengths and opportunity areas, as well as provide training suggestions Show less

Leasing Consultant

• May 2016 - Apr 2017

• Established and strengthen relationships with new and existing residents• Physical and electronic file management for 400+ residents• Overseeing property performance• Resident leasing and sales

Assistant to the Director of Operations

• Mar 2016 - May 2016

• Assessing agent continuing education coursework completion • Vendor communication and relations • Data management • Assessing agent continuing education coursework completion • Vendor communication and relations • Data management

Agent Service Specialist

• Oct 2015 - Apr 2016

Social Media Management Website Maintenance Electronic File Organization through OneDrive and MediaFire Recommendation Management through Reach150 Procedure Formation Social Media Management Website Maintenance Electronic File Organization through OneDrive and MediaFire Recommendation Management through Reach150 Procedure Formation

Shift Supervisor

• Nov 2012 - Apr 2016

• Team Member and Supervisor training and coaching• Advise on team member performance and opportunity areas• Coffee production and sales• Interviewing prospective team members• Encourage positive team morale

Team Member

• Jul 2010 - Nov 2012

Assistant to the Director of Operations - Internship

• Sep 2014 - Dec 2014

Email Updates Event Planning and Coordination Vendor Communication Online Filing Document Creation Email Updates Event Planning and Coordination Vendor Communication Online Filing Document Creation

High School Intern

• Sep 2010 - Aug 2011