Experience

United Community Bank

• United States
• Banking
• 500 - 600 Employee

• Senior Mortgage Underwriter

  • Feb 2015 - Present



BB&T

• United States
• Financial Services
• 700 & Above Employee

• Retail Credit Officer

  • Jun 2010 - Feb 2015



IBM, Inc

• Customer Care Workflow/Testing

  • Apr 2008 - Mar 2010

  Customer Care Workflow /Testing Performed quality audits and responsible for pipeline workflow. Assisted Clients and Applicants with underwriting, closing, and processing matters Reviewed internal procedures for effectiveness and accuracy for continuous gap analysis and improvement Responsible for platform component testing in QA as well as production environments (UAT) Managed Client relations with Executive Leaders as well as Client Staff Assisted in Call Center routing and management Utilization of DU/LP interfaces and application portal/reports. Show less



CommunitySouth Bank and Trust

• Underwriting/Closing/Processing Manager

  • Feb 2005 - Feb 2008

  Developed the underwriting, closing, and processing department for a start-up Bank Implemented policies and procedures Monitored compliance with investors and vendor requirements Identified risk issues and possible fraud Resolved investor concerns and assisted with trailing documentation on sold loans Developed the underwriting, closing, and processing department for a start-up Bank Implemented policies and procedures Monitored compliance with investors and vendor requirements Identified risk issues and possible fraud Resolved investor concerns and assisted with trailing documentation on sold loans



People's National Bank

• Underwriting Manager

  • Jun 2002 - Oct 2004

  Monitored Broker and Community Bank relations, training, and compliance Reviewed, evaluated, and synthesized data to confirm loan viability Authorized delegate for LP/DU validation and execution Monitored Broker and Community Bank relations, training, and compliance Reviewed, evaluated, and synthesized data to confirm loan viability Authorized delegate for LP/DU validation and execution



Homegold Financial

• Senior Underwriter

  • Jan 1997 - Jan 2002

  Approved, modified, or denied loans requested by loan officers after review and analysis of all relevant considerations; including borrower information and investor requirements Maintained a consistent level of accuracy with decision making along with good communication skills Approved, modified, or denied loans requested by loan officers after review and analysis of all relevant considerations; including borrower information and investor requirements Maintained a consistent level of accuracy with decision making along with good communication skills



Branch Banking & Trust

• Customer Service Representative

  • Jan 1995 - Jan 1997

  Assisted customer inquiries regarding real estate mortgage loans Researched and corrected errors with payments posted incorrectly Assisted customer inquiries regarding real estate mortgage loans Researched and corrected errors with payments posted incorrectly