Melissa Tudor
National Strategic Account Manager at AirPlus International- Claim this Profile
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Topline Score
Bio
LinkedIn User
I have had the pleasure of working with Melissa on several projects within several organizations I have worked for. We have worked together on large and complex projects, including, Scoping of project, project planning, integration planning, and transition planning, execution and post execution audits. These projects have involved spends in excess of $5 million AUD per project and impacted more than 500+ employees. Some of these projects involved large scale cultural change, transitioning from paper based to full digital online platforms including complete overhaul and renewal of business systems and processes. I cannot understate the enormity of some of these projects. During the course of working with Melissa, I have found her to be highly dedicated, very professional, and extremely competent. Melissa always shows a positive attitude and really listens to the customer, this has always led to a positive outcome which is solutions based tailored to our needs. A real pleasure to work with such high level of competence.
Peter Gillard
Melissa has brought immense value and benefit to our Organisation and Team. Her passion, enthusiasm and drive continuously delivered excellent results in a challenging subject area. Through her own engaging personality and highly professional approach, Melissa generates a great connection with stakeholders & clients alike. I think this is a trademark characteristic, along with many others we and the team will miss.
LinkedIn User
I have had the pleasure of working with Melissa on several projects within several organizations I have worked for. We have worked together on large and complex projects, including, Scoping of project, project planning, integration planning, and transition planning, execution and post execution audits. These projects have involved spends in excess of $5 million AUD per project and impacted more than 500+ employees. Some of these projects involved large scale cultural change, transitioning from paper based to full digital online platforms including complete overhaul and renewal of business systems and processes. I cannot understate the enormity of some of these projects. During the course of working with Melissa, I have found her to be highly dedicated, very professional, and extremely competent. Melissa always shows a positive attitude and really listens to the customer, this has always led to a positive outcome which is solutions based tailored to our needs. A real pleasure to work with such high level of competence.
Peter Gillard
Melissa has brought immense value and benefit to our Organisation and Team. Her passion, enthusiasm and drive continuously delivered excellent results in a challenging subject area. Through her own engaging personality and highly professional approach, Melissa generates a great connection with stakeholders & clients alike. I think this is a trademark characteristic, along with many others we and the team will miss.
LinkedIn User
I have had the pleasure of working with Melissa on several projects within several organizations I have worked for. We have worked together on large and complex projects, including, Scoping of project, project planning, integration planning, and transition planning, execution and post execution audits. These projects have involved spends in excess of $5 million AUD per project and impacted more than 500+ employees. Some of these projects involved large scale cultural change, transitioning from paper based to full digital online platforms including complete overhaul and renewal of business systems and processes. I cannot understate the enormity of some of these projects. During the course of working with Melissa, I have found her to be highly dedicated, very professional, and extremely competent. Melissa always shows a positive attitude and really listens to the customer, this has always led to a positive outcome which is solutions based tailored to our needs. A real pleasure to work with such high level of competence.
Peter Gillard
Melissa has brought immense value and benefit to our Organisation and Team. Her passion, enthusiasm and drive continuously delivered excellent results in a challenging subject area. Through her own engaging personality and highly professional approach, Melissa generates a great connection with stakeholders & clients alike. I think this is a trademark characteristic, along with many others we and the team will miss.
LinkedIn User
I have had the pleasure of working with Melissa on several projects within several organizations I have worked for. We have worked together on large and complex projects, including, Scoping of project, project planning, integration planning, and transition planning, execution and post execution audits. These projects have involved spends in excess of $5 million AUD per project and impacted more than 500+ employees. Some of these projects involved large scale cultural change, transitioning from paper based to full digital online platforms including complete overhaul and renewal of business systems and processes. I cannot understate the enormity of some of these projects. During the course of working with Melissa, I have found her to be highly dedicated, very professional, and extremely competent. Melissa always shows a positive attitude and really listens to the customer, this has always led to a positive outcome which is solutions based tailored to our needs. A real pleasure to work with such high level of competence.
Peter Gillard
Melissa has brought immense value and benefit to our Organisation and Team. Her passion, enthusiasm and drive continuously delivered excellent results in a challenging subject area. Through her own engaging personality and highly professional approach, Melissa generates a great connection with stakeholders & clients alike. I think this is a trademark characteristic, along with many others we and the team will miss.
Experience
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AirPlus International
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Germany
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Financial Services
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700 & Above Employee
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National Strategic Account Manager
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Oct 2019 - Present
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Strategic Partnership Manager
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May 2014 - Aug 2019
Specifically working with many of Australia's leading companies across a variety of industry segments, with a national, multinational or global travel programme. Collaboratively work with corporate clients to drive down costs and improve efficiencies through aggregation of their end-to-end travel process, including; pre-trip approvals, online bookings, supporting resources, cost approvals, safety, security, risk management, suppliers, payments, policy and procedure workflows. Specifically working with many of Australia's leading companies across a variety of industry segments, with a national, multinational or global travel programme. Collaboratively work with corporate clients to drive down costs and improve efficiencies through aggregation of their end-to-end travel process, including; pre-trip approvals, online bookings, supporting resources, cost approvals, safety, security, risk management, suppliers, payments, policy and procedure workflows.
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Project - Salvage & Auction & Travel Manager
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Feb 2012 - May 2014
Salvage Project Manager Responsible for setting up a new internal function across all Suncorp - Commercial and Personal Insurance, that maximises the commercial benefits from Suncorp's GI Property Salvage and Auction activities. My role targeted activities that deliver savings through an effective implementation of sales methodologies and the exploration of continuous improvement initiatives through salvage of all personal and insurance claim products. Travel Advisor Responsible for a full travel review of the Claims commercial and personal insurance supply model. Recommendation of an innovative sourcing approach customised to suit the Claims business, outside of the traditional corporate travel services. Key focus of reducing claims processing times, customer excellence scores and costs.
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Queensland State Manager
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Feb 2010 - Feb 2011
Responsible for the establishment and on-going management of the Brisbane Sales team growing target industry segments largely consisting of hospitality, entertainment and retail industries. Accountable for developing and proactively managing a sales strategy for identifying, attracting and retaining long-term partners within Queensland. Responsible for the establishment and on-going management of the Brisbane Sales team growing target industry segments largely consisting of hospitality, entertainment and retail industries. Accountable for developing and proactively managing a sales strategy for identifying, attracting and retaining long-term partners within Queensland.
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FCM Travel Australia
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Australia
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Travel Arrangements
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200 - 300 Employee
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Queensland Sales Leader - Flight Centre Travel Group
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Apr 2005 - Feb 2010
Responsible for implementing the QLD sales strategy and sales management process. Management of the Queensland sales teams, comprising of 7 team members. Responsible for an annual new business acquisition budget of $100 million; Deliver 20% compound TTV growth annually. Management of relationships with key suppliers Management of relationships with key clients Management of strategic prospects pipeline in the Qld marketplace Responsible for implementing the QLD sales strategy and sales management process. Management of the Queensland sales teams, comprising of 7 team members. Responsible for an annual new business acquisition budget of $100 million; Deliver 20% compound TTV growth annually. Management of relationships with key suppliers Management of relationships with key clients Management of strategic prospects pipeline in the Qld marketplace
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Team Leader
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2004 - 2005
As Leader of FCTG’s 24 hours emergency assistance team focusing on delivering urgent, timely reliable service to Australian customers when travelling and after hours. A strong element of problem-solving, issue resolution and emergency support for flight delays, cancellations and any impacts on customers travel plans. As Leader of FCTG’s 24 hours emergency assistance team focusing on delivering urgent, timely reliable service to Australian customers when travelling and after hours. A strong element of problem-solving, issue resolution and emergency support for flight delays, cancellations and any impacts on customers travel plans.
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FCM Meetings & Events
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Australia
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Events Services
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100 - 200 Employee
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Event Manager - Flight Centre Travel Group
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Apr 2003 - Apr 2004
Fully accountable for National and Global event programs under my direction, working with external and internal Flight Centre Limited businesses. Ensure event briefs and budgets are fully understood and logistically sound and provide proactive, strategic solutions. Maintain effective communication pre and post event with key stakeholders to ensure accurate and efficient event management, which may include all creative, technical and logistical elements of the event. Identify margin improvement where possible to ensure company targets are met & exceeded.
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Education
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Saint Columbus College
Community
