Melissa Smith

West Region, Sales Manager at Folktale Winery & Vineyards
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Contact Information
us****@****om
(386) 825-5501
Location
Carmel, California, United States, US

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Credentials

  • Gentle Yoga Instructor
    Sivananda Yoga Vedanta Ashrams & Centres, India
    Feb, 2021
    - Nov, 2024
  • Yoga Instructor Certification - Level I
    Sivananda Yoga Vedanta Ashrams & Centres, India
    Jun, 2012
    - Nov, 2024

Experience

  • Folktale Winery & Vineyards
    • United States
    • Beverage Manufacturing
    • 1 - 100 Employee
    • West Region, Sales Manager
      • Feb 2023 - Present

  • Limitless Concierge LLC
    • Global
    • Founder
      • Aug 2021 - Feb 2023

      Boutique Lifestyle + Concierge, offering services spanning travel and wellness. @limitless_concierge Thelimitlessconcierge.com (coming soon) Boutique Lifestyle + Concierge, offering services spanning travel and wellness. @limitless_concierge Thelimitlessconcierge.com (coming soon)

  • Levett Management Company
    • Carmel by the Sea, CA
    • Guest Relations & Business Operations Manager
      • Jul 2009 - Feb 2023

      ➤ Expertly managing the daily site operations of two well established hotels in order to optimize profitability and efficiency. ➤ Successfully designing marketing packages that increased guest count by 15% and YOY revenue by over 11%. ➤ Closely monitoring third party booking platforms, implementing improved operational policies and procedures as needed. ➤ Providing oversight and supervision to property staff by establishing work schedules and effectively balancing workload. ➤ Rapidly training new employees on organization policies, customer service, and how to provide lodging to guests. ➤ Maintaining and strengthening profitable relationships with local businesses including restaurants and tour operators. ➤ Cultivating ironclad relationships with local and international travel companies to drive customer traffic and spending. ➤ Ensuring all systems operate smoothly and align with quality standards while maximizing business process procedures. ➤ Establishing production KPIs and conducting quality assessments, monitoring daily operations and resolving key issues. ➤ Skillfully monitoring financial data and recommending solutions that will improve profitability and YOY revenue. ➤ Taking into account the needs of external and internal stakeholders and incorporating them into new strategic plans. ➤ Overseeing money handling, accounting, and bank processes while designing the perfect luxury guest experience. ➤ Judiciously conducting performance reviews and successfully motivating staff to overachieve and increase productivity. ➤ Generating financial reports, effecting better business practices, managing marketing initiatives and scaling operations. Show less

  • Luminata Books & Gifts
    • Monterey, California
    • Wellness Consultant
      • Oct 2010 - Feb 2022

  • HEALTH ALERT/IMMUNE SYSTEMS, INC.
    • United States
    • Wellness and Fitness Services
    • Administrative Assistant
      • May 2007 - May 2009

  • AAA Northern California, Nevada & Utah
    • United States
    • Consumer Services
    • 700 & Above Employee
    • Representative and Service Associate
      • Aug 2005 - Feb 2006

Education

  • California State University, Monterey Bay
    Bachelor of Arts - BA, Liberal Arts, History & Teacher Education
  • California State University-Chico
    General Education, Liberal Arts and Sciences/Liberal Studies

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