Melisa Munguia Alvarez

Digital Marketing Intern at Inova Software
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Contact Information
us****@****om
(386) 825-5501
Location
Villeurbanne, Auvergne-Rhône-Alpes, France, FR

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Experience

    • France
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Digital Marketing Intern
      • Sep 2019 - Feb 2020

      Lyon Area, France - Boost lead generation through inbound marketing techniques - Design and send engaging and creative marketing emails to clients and prospects - Manage social media accounts and support social selling strategy - Monitor and analyze campaign performance and make recommendations for improvement -Creating strategies for corporate culture, mainly through LinkedIn

    • France
    • Higher Education
    • Digital Marketing Specialist
      • Jun 2019 - Sep 2019

      Paris Area, France - Organized and reconstructed new website content for example Blog articles, Q&A section in 3 languages, About us section. - Identified social media opportunities and developed an actionable plan for execution -Wrote, produced and hosted video content - Web advertising and social media strategy - Adapted communication style to the project goals and audience - Translated communications between French-speaking and Spanish-speaking parties as required.

    • Ireland
    • Education Administration Programs
    • 100 - 200 Employee
    • Marketing and Social Media Manager
      • Aug 2015 - Jan 2019

      County Dublin, Ireland - Created and managed digital campaigns for the mexican market - Developed SEO techniques - Travelled in México to meet with customers and participate in educational fairs - Earned exceptional ratings and testimonials from clients on our social media networks. - Developed market research in order to enhance the brand image in México and Latin American countries, where the company has offices.

    • Ireland
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Service Intern
      • Apr 2017 - Jul 2017

      County Dublin, Ireland - Answered and resolved customer inquiries and comments by email and chatbot - Improved customer satisfaction through expert resolution of conflicts, issues and concerns. - Built long-term customer relationships and advised customers on purchases and promotions. - Used of intern CRM programs - Resolved Spanish speakers customers requirements

    • Mexico
    • Advertising Services
    • 1 - 100 Employee
    • Community Manager
      • Aug 2014 - Jul 2015

      Puebla de Zaragoza Area, Mexico -Managed social media campaigns for around 20 companies from different sectors, including day to day through posting, with unique and fun content. -Created and facilitated online contests for the purposes of retaining members and attracting new users -Prepared reports on online initiatives, including charts and graphs, and presented recommendations for action plans to management.

    • Mexico
    • Newspaper Publishing
    • 1 - 100 Employee
    • Multimedia Journalist
      • Jun 2011 - Apr 2015

      Puebla de Zaragoza Area, Mexico - Reported local news and updated stories based on reports from the field - Built relationships to navigate political, industry and socio-economic landscapes to develop sources and leads resulting in exclusive interviews and improved content. - Prepared exciting news items, videos, and illustrations, for different multimedia platforms. - Managed Social Media regularly updating Twitter and Facebook feeds increasing "shares" and "likes'

Education

  • IÉSEG School of Management
    Msc in Digital Marketing
    2018 - 2020
  • TheGlobal.School for Social Leaders
    Language Work Shop, German Studies
    2017 - 2017
  • Universidad Anáhuac Puebla
    Diplamado, Marketing Digital
    2015 - 2016
  • Tecnológico de Monterrey
    Diplomado, Journalism
    2014 - 2014
  • Universidad Iberoamericana, Ciudad de México
    Comunicación, Mass Communication/Media Studies

Community

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