Experience

Domino Realty Management

• Real Estate
• 1 - 100 Employee

• Assistant

  • Aug 2018 - Present



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Loss Prevention Agent

  • Jan 2016 - Present

  • Initiate and conduct investigations of potential external and internal loss while collaborating with store team and regional managers tofollow through upon resolution and summarizing reports• Successfully initiated and orchestrated 20 internal and external arrests by adhering to all apprehension processes• Commit to aiding with increasing number of arrests and decreasing store shrinkage volume through team collaboration, positive andproactive communication between department managers• Promoted shortage awareness and theft deterrence among associates by conducting meetings and participating in training events• Demonstrate productivity by using time efficiently and effectively to deliver strong results• Provide exceptional service through professionalism to customers during emergency situations• Ensure building security and overall store safety by following all safety training, guidelines, and procedures



Macy's

• United States
• Retail
• 700 & Above Employee

• Detective

  • Aug 2014 - Dec 2015

  • Responded to customer and employee incidents to facilitate first aid and minimize company liability• Recovered stolen merchandise by apprehending shoplifters and individuals who committed fraud or other criminal acts against thecompany• Completed reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities assignedby management• Worked on special assignments, investigations, and surveillance as directed by the Store Asset Production Manager• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection StoreDetective is summoned



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Services

  • Mar 2014 - Apr 2015

  • Conducted and processed all guest check-ins/check-outs, room reservations, requests, changes, and cancellations• Identified and explained room features to guests, supplied direction and information regarding property amenities, service, hours ofoperation, and local areas of interest• Provided excellent customer service by adhering to guest requests and providing necessary information complying to companystandards• Ran and reviewed daily reports and logs to keep individual and team records organized• Communicated efficiently and professionally in person and over the phone• Developed and maintained positive work relationships with others and supported team to reach common goals