CRM Systems Manager

• Mar 2022 - Present

Lead Software Engineer -Salesforce Administration

• Jul 2021 - Mar 2022

Application Support Engineer

• Jul 2018 - Jul 2021

Salesforce Administrator

• Nov 2016 - Jul 2018

Wyoming User Group

• Sep 2015 - Aug 2017

This group was formed to present and discuss Salesforce content, seasonal releases and product overviews. The group also provides a local space for collaboration, innovation, and discussions on use cases and all things Salesforce. Responsibilities- Manage group and plan and monitor events. This group was formed to present and discuss Salesforce content, seasonal releases and product overviews. The group also provides a local space for collaboration, innovation, and discussions on use cases and all things Salesforce. Responsibilities- Manage group and plan and monitor events.

Senior Salesforce Administrator

• Jun 2013 - 2017

Senior Salesforce Administrator for the Wyoming Business Council, Wyoming Office of Tourism, and the University of Wyoming—Manufacturing Works. I worked directly with C level executives to develop strategies for improvement of business processes and capturing performance measurements. In this capacity, I oversaw and managed other Salesforce Administrators within each organization and was responsible for the daily administration of Salesforce and related applications for each agency. Administration included, but was not limited to managing user setup, profiles, roles, custom objects, fields, record types, page layouts, validations, reports and dashboards, workflows and triggers, Apex and Visualforce, training users, implementing protocols, providing technical assistance, configuring improvements, developing solutions, building, testing, and deploying change sets. It also required me to stay up-to-date with new applications, Salesforce features, and release notes.

Project Specialist

• Jan 2011 - Jan 2013

I worked with local and state government officials, and those of neighboring states, to develop and implement multi-state and multi-region projects that ultimately benefit the state of Wyoming’s economy, communities, and residents. I provided leadership to the Regional Field Offices across the state with project development, data analytics, strategic relationship development, team building, and project management. This job required me to work as a team with all Wyoming Business Council employees and divisions, along with other local, state, federal, and private businesses and organizations to deliver the best possible economic and community development assistance and guidance to the Wyoming populace.

Executive Director

• Mar 2009 - Jan 2012

I established Greater Wyoming Grants in 2009 to provide assistance to governmental agencies and non-profit organizations with strategic planning, program and project development, consulting services, writing assistance, and project oversight and administration. This business afforded me the privilege of meeting diverse groups of individuals throughout the state and the opportunity to learn about the unique characteristics and needs of each location. I established Greater Wyoming Grants in 2009 to provide assistance to governmental agencies and non-profit organizations with strategic planning, program and project development, consulting services, writing assistance, and project oversight and administration. This business afforded me the privilege of meeting diverse groups of individuals throughout the state and the opportunity to learn about the unique characteristics and needs of each location.

Project Director and Funding Specialist

• Oct 2006 - Jan 2011

As the Project Director and Funding Specialist for the City, I was responsible for overseeing projects from development through to completion. This included conducting needs analysis and feasibility studies, strategic team development and leadership, grant application preparation and administration, spearheading public engagement, conducting environmental reviews, and fulfilling other state and federal regulatory requirements. I was also responsible for managing project finances and ensuring reporting and federal auditing requirements were met.During my time in this position, I worked successfully to build partnerships with community members, local businesses, economic development organizations, non-profits, and state and federal agencies. The political nature of the job was challenging at times but the overall impacts the projects had on the community made this position very rewarding. In 2010, I was honored to present one of our many project success stories at the National Association of Housing and Redevelopment conference.