Branch Manager

• Mar 2022 - Present

Account Manager

• Oct 2017 - Present

Service Sales Account Manager

• Jan 2017 - Oct 2017

Working as a Sales and Marketing Executive for United Technology Solutions, I manage the Brisbane, Sunshine Coast and Gold Coast territories ($3 million budget). I actively negotiate contract and close agreements to maximise company profits, develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsor, and develop new business with existing clients. Collaborating regularly with sales teams to identify and grow opportunities within the territory, I achieve and exceed high sales targets and goals while motivating other account executives to do the same. Show less

Service & Repair Sales Account Manager

• 2010 - 2012

Acting as a Service and Repair Sales Account Manager for Otis Elevator Company, i managed the Brisbane Northern Suburb territories (portfolio of 350 contracts, valued at $3.5-$4 million). Acquiring and managing customer relationships with current and prospective clients, I have been at the forefront of quoting service repairs, produce service contracts and have provided onsite inspections as required. I have consistently demonstrated by ability to achieve organisational budgets by renewing a minimum of 20% contracts per year, converting all new installs (15%) and securing additional contracts (15%) per year. Show less

Various Temp Positions

• 2007 - 2012

Positions included roles encompassing: - Managing internal sales - Data entry, order processing - Managing and assisting incoming and external calls - General office duties Positions included roles encompassing: - Managing internal sales - Data entry, order processing - Managing and assisting incoming and external calls - General office duties

Customer Service Associate

• 2008 - 2009

Duties involved: - Provided a superior level of service in answering customer enquiries, ensuring they are directed to the appropriate professional who can assist their enquiry - Providing relevant and useful information on organisational products and services - Selling products and taking orders as required - Recorded customer enquiries by documenting the enquiry and response in customers' accounts Duties involved: - Provided a superior level of service in answering customer enquiries, ensuring they are directed to the appropriate professional who can assist their enquiry - Providing relevant and useful information on organisational products and services - Selling products and taking orders as required - Recorded customer enquiries by documenting the enquiry and response in customers' accounts

Sales Representative

• 2006 - 2007

Responsibilities included: - Selling products and services using relevant and persuasive arguments to prospective customers - Performing cost-benefit analyses of existing and potential customers - Maintaining positive business relationships to ensure future sales - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through cold calling - Expedite the resolution of customer problems and complaints to maximize satisfaction Show less

Sales Associate

• 2003 - 2005

Responsibilities included:- Ensuring high levels of customer satisfaction through excellent sales service- Assessing customers needs and providing assistance and information on product features- Following and achieving department’s sales goals on a monthly, quarterly and yearly basis- Remaining knowledgeable on products offered and discussing available options- Building productive, reliable relationships with customers

Office Manager

• 2002 - 2003

Duties included:- Maintaining office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions- Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records- Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments- Complete operational requirements by scheduling and assigning employees; following up on work results. Show less