Manager, Enrollment Operations at Kemberton, a Revecore Company

• Sep 2021 - Present

• Interview, hire, train, audit and review team members • Lead, supervise, motivate and monitor team members to ensure compliance with Revecore policies, procedures and standards • Advise Executive Director of any workflow, personnel, client or carrier issues or improvement opportunities both within the region and in other operational departments • Support and assist team members with difficult issues concerning work, co-workers, clients and/or carriers; offer suggestions to assist in process of underpayment reviews and collections • Ensure team successfully achieves Revecore quality, productivity and collection goals • Participate in workflow examination or special projects as directed by management • Track various departmental information in order to develop and maintain benchmarks, create goals, manage trends, identify areas of opportunity and weakness, identify issues and training opportunities • Build strong, lasting relationships with clients, carriers and Revecore personnel • Maintain regular contact with necessary parties regarding claims status including carriers, clients, managers and other Revecore personnel • Attend client, department and company meetings • Investigate various issues with carriers and their contracts; respond to questions and resolve problems • Prepare and submit correspondence such as letters, emails, online inquiries, appeals, adjustments, reports and payment posting • Perform duties and responsibilities of Operations Manager as needed and instructed by Executive Director • Comply with federal and state laws, company policies and procedures • Other Duties as deemed necessary Show less

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