Experience

Belton Regional Medical Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Registered Nurse (BSN)

  • Jul 2023 - Present

  Pre-op• Responsible for assessing, instructing, and preparing patients for surgery. • Take medical history, vital signs, and consent for surgery and anesthesia• Perform physical examination and diagnostic tests, initiating IVs• Answer the patient’s questions and calming their fearsPACU• Monitor patient responsiveness• Administer medication to treat pain and nausea post operatively• Monitor vital signs (blood pressure, temperature, respiration, and heart rate)• Monitor possible complications from surgery (bleeding)• Update charts, patient files, and medical records• Educate the patient on their medications (i.e., potential withdrawal symptoms, understanding the risks of medication discontinuation based on the intended indications. Ensure medications are taken appropriately prior to and day of surgery)• Education the patients on post op instructions Show less

• Nurse Extern Float Pool

  • Feb 2022 - Jul 2023

  Maintains a clean, well-organized, and safe patient care environmentPerform first aid activitiesEducate patients on diagnosis, drug use and safety precautionsAssist the RN to provide nursing care to patientsIncluding the emergency room department monitoring and reporting symptoms or changes in patient’s conditionMonitor cardiac patients on telemetry unitProvides one on one monitoring for high-risk patientsSet-up, operate, or monitor EKG, vitals, and blood glucose levels Show less



Kindred at Home

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Billing Specialist

  • Apr 2020 - Dec 2020

  Collect and reviews all patient insurance information needed to complete the billing process for home health recertification/eligibility. Prepare, submit, and follow up on authorization and re-authorization requests according to guidelines and prior to appointments Coordinate, review, and analyze documentation and data entry supporting Tricare East, Tricare West, Humana, TriWest, and Optum payer requirements to ensure patients receive home health benefits in a timely manner. Transmits daily all electronic claims Show less



Alliance Data Card Services

• United States
• Financial Services
• 500 - 600 Employee

• Collection Supervisor

  • Jan 2018 - Oct 2019

  Motivate and develop associates Ensure team compliance Resolve associate and account holder’s issues Conduct interviews and recommend talented candidate for hire Write and administer correctives and appraisals Ensure that all work is handled in a timely manner while meeting departmental targets and expectations Maintain and document all associate contacts Motivate and develop associates Ensure team compliance Resolve associate and account holder’s issues Conduct interviews and recommend talented candidate for hire Write and administer correctives and appraisals Ensure that all work is handled in a timely manner while meeting departmental targets and expectations Maintain and document all associate contacts



AIG

• United States
• Insurance
• 700 & Above Employee

• First Notice of Loss Claims (Private Client Group) Representative

  • Feb 2015 - Jan 2018

  Data entry of new claims via telephone, email, or fax Handle customer inquiries regarding payments and claim status Review and Analyze claims documentation Provide an excellent customer service experience on every call Generate and send customers an acknowledgement letter (FAQ) Ensure that all work is handled in a timely manner while meeting departmental targets and expectations Maintain and document all customer contacts Data entry of new claims via telephone, email, or fax Handle customer inquiries regarding payments and claim status Review and Analyze claims documentation Provide an excellent customer service experience on every call Generate and send customers an acknowledgement letter (FAQ) Ensure that all work is handled in a timely manner while meeting departmental targets and expectations Maintain and document all customer contacts



AMG

• Financial Services
• 700 & Above Employee

• Collections Supervisor

  • Feb 2012 - Jan 2015

  Conducted stay interviews monthly in an effort to improve the company’s retention Maintained records and files of a confidential nature Responsible for supervising staff engaged in collecting overdue payments for online payday loans Resolved complaints and customer issues Trained and developed new employees in job duties Delivered corrective action for behavioral and/or performance issues Met with team members to identify performance issues and chart an action plan to resolve problems Work with each employee to meet and exceed their goals each month Work with other supervisors to develop a positive work environment for all employees Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Manager Consumer and Sales Center-Promotion

  • Aug 1998 - May 2007

  Coached and developed 16-30 Service Representative to ensure revenue growth. Trained, developed, mentored, and managed employee performance Experience working in a Union environment Accomplishments: I was the number one manager in the office with the number one sales team. I relinquished my number one sales team to take over the lowest sales team in the office. I moved that fourth quartile team to the first quartile in two months. I was the number one team manager in the office and company for two out of four quarters. The other two quarters I was in the top five managers in the company and second in the office. I won F500 (award for being in the top five managers in the company) award several quarters as a manager. I was acknowledged for VP award (top ten managers in company for the year) several times as a manager. Assisted in the recruitment process by screening candidates Coached and counseled each individual according to their learning abilities to ensure personal growth throughout their career. I ensured a safe work environment for all employees. Conducted yearly work performance reviews on representatives, and monitored the representative’s efficiency and the office call volume. Ensured daily data entry of employees coaching sessions. Ensured the companies vision was being carried out by inspecting what I expect Show less