Experience

Jim Marsh Kia

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales

  • Mar 2012 - Present

  Led sales calls with team members to establish sales and customer retention goals. Resolved an average of 25 customer complaints per month regarding sales and service. Created and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Consistently met and exceeded department expectations for productivity and accuracy levels. Trained sales teams on educational products daily. Answered customers' questions about products prices, availability, uses and credit terms. Worked closely with company executives to identify new business opportunities, securing a stronger sales force. Delivered exceptional customer service to strengthen customer loyalty. Estimated and quoted prices, credit and contract terms, warranties and delivery dates. Negotiated details of contracts and payments and prepared sales contracts and order forms. Trained in negotiations and time management. Show less



Towbin Dodge

• United States
• Telecommunications
• 1 - 100 Employee

• Internet Sales

  • Oct 2010 - Mar 2012

  Retained and ensured proper handling and care of existing client accounts and maintained a good relationship for future sales prospects, generating 10-15 referrals per month. Scheduled an average of 30 appointments per week. Ranked in top 5% of sales representatives out of 45 representatives in the dealership. Answered customers' questions about products prices, availability, uses and credit terms. Delivered exceptional customer service to strengthen customer loyalty. Retained and ensured proper handling and care of existing client accounts and maintained a good relationship for future sales prospects, generating 10-15 referrals per month. Scheduled an average of 30 appointments per week. Ranked in top 5% of sales representatives out of 45 representatives in the dealership. Answered customers' questions about products prices, availability, uses and credit terms. Delivered exceptional customer service to strengthen customer loyalty.



The Charleston Assisted Living

• Resident Care Coordinator/Marketing Manager

  • Aug 2007 - Sep 2010

  Carefully selected, developed and retained qualified staff, as well as trained 100+ new staff annually. Evaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Jumped in to fill gaps for on call rotation when necessary. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Show less



Seacrest Village

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• CNA/Central Supply

  • Mar 2002 - Aug 2007

  Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Obtained and set up suction equipment. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Tended to patients with chronic illnesses. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Exhibited compassionate care and communication with regard to issues of death and dying. Maintained a clean, orderly and well-stocked environment. Show less