Experience

Aspire Richmond

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Supported Living Manager

  • Nov 2022 - Jul 2023

  • Manage day-to-day operations including staff planning and monitoring expenses. • Recruits individuals suited to be Home Share roommates and caregivers. Includes an in-depth screening process, & a home study. • Facilitates the involvement of the individual and/or family in the selection and orientation process. • Evaluates caregiver situations formally and informally on an ongoing basis. • Ensure high quality services that promote dignity and empower individuals to… Show more • Manage day-to-day operations including staff planning and monitoring expenses. • Recruits individuals suited to be Home Share roommates and caregivers. Includes an in-depth screening process, & a home study. • Facilitates the involvement of the individual and/or family in the selection and orientation process. • Evaluates caregiver situations formally and informally on an ongoing basis. • Ensure high quality services that promote dignity and empower individuals to make informed decisions and communicate their needs. • Establish respectful relationships with the individual, their family members and support network, providing progress reports as needed. • Encourage individuals to build connections; to live self-determined lives in the community surrounded by friends and family. • Support individuals to direct their person-centred planning; to achieve goals based on their own preferences, beliefs and desires. • Contribute to annual budget planning and policy development as required. Show less



The Salvation Army

• United States
• Non-profit Organizations
• 700 & Above Employee

• Manager

  • Nov 2020 - Aug 2022

  • Managed the daily operations and schedule of the Shelter program, directly supervising approximately 20-25 unionized Shelter staff. • Designed and implemented the recruitment, orientation, training, retention, evaluations and performance management of an all-new Shelter program staff • Established and proactively maintain healthy, collaborative, constructive, and supportive working relationships with all Shelter staff, Case Workers, Facilities and Food Services to ensuring… Show more • Managed the daily operations and schedule of the Shelter program, directly supervising approximately 20-25 unionized Shelter staff. • Designed and implemented the recruitment, orientation, training, retention, evaluations and performance management of an all-new Shelter program staff • Established and proactively maintain healthy, collaborative, constructive, and supportive working relationships with all Shelter staff, Case Workers, Facilities and Food Services to ensuring consistent wrap-around supports to participants. • Collaborated with the Facilities team to ensure maintenance of equipment, furniture, and facilities of the Shelter space as well as procurement of supplies and physical donations. • Collaborated with Lead Food Service team member to ensure food menu is rotated every quarter and meeting Canada's food guide. Provided support to the team, monthly meetings and tracking food orders to compare food cost analysis. • Participated in the management and control of the Shelter budget and expenses in conjunction with the Director of Programs. • Compiled, analyzed, and submited statistics and reports related to Shelter services, for internal program development/assessment purposes and to relevant funders. • Maintained a strong understanding of the Collective Agreement and how it functions for the Shelter staff. • Collaboratively participate in the Labour Management Committee, attend regular meetings, and ensures follow-up to any actions resulting from the Joint Health & Safety Committee meetings. • Created the Occupational Health and Safety Committee (OHS), facilitated monthly meetings, maintained a healthy working relationship with Worksafe and created a VRA. • Liaised with, and developed or maintained partnerships with relevant stakeholders, funders, policy makers and vendors. Show less



Community Living BC

• Canada
• Government Administration
• 200 - 300 Employee

• Facilitator

  • Jan 2020 - Jun 2020

  Port Moody • Provided Information about eligibility criteria and review documents to confirm eligibility for the individual • Assisted family and individual to get involved in their community based on their interests and strengths • Planned support for different needs of the individual (transitioned to an adult, aging, urgent situations, and ongoing challenges) • Provided information about accessing CLBC supports and services • Assisted to resolve problems or a crisis support… Show more • Provided Information about eligibility criteria and review documents to confirm eligibility for the individual • Assisted family and individual to get involved in their community based on their interests and strengths • Planned support for different needs of the individual (transitioned to an adult, aging, urgent situations, and ongoing challenges) • Provided information about accessing CLBC supports and services • Assisted to resolve problems or a crisis support need • Advocated on behalf of individuals for their needs and coordinated funded services Show less



The Elizabeth Fry Society of Greater Vancouver (EFry)

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Housing First Case Manager

  • Jun 2018 - Jan 2020

  New Westminster, British Columbia, Canada • Provided immediate access to permanent housing along with flexible, community-based services for people who have experienced homelessness. • Maintained client engagement building a strong relationship based on respectful encounters, openness, listening skills, non-judgmental attitudes and advocacy • Offered one-to-one support to a caseload of up to 20 women and leading case management planning, activity and basic accounting for client supports. • Evaluated the ongoing… Show more • Provided immediate access to permanent housing along with flexible, community-based services for people who have experienced homelessness. • Maintained client engagement building a strong relationship based on respectful encounters, openness, listening skills, non-judgmental attitudes and advocacy • Offered one-to-one support to a caseload of up to 20 women and leading case management planning, activity and basic accounting for client supports. • Evaluated the ongoing and consistent assessment of case managed supports Show less



Connective

• Canada
• Non-profit Organization Management
• 100 - 200 Employee

• Homelessness Prevention Worker

  • May 2017 - Jan 2020

  Vancouver, Canada Area • Screened potential Homelessness Prevention Program applicants for eligibility, and provide assistance in screening applicants to other Rental Assistance Programs as necessary. • Followed-up with providers to assist them as they complete applications with their clients. • Collaborated with and advise providers on how to determine RAP eligibility and fill out and submit applications on behalf of their clients. • Acted as a liaison between residents and landlords… Show more • Screened potential Homelessness Prevention Program applicants for eligibility, and provide assistance in screening applicants to other Rental Assistance Programs as necessary. • Followed-up with providers to assist them as they complete applications with their clients. • Collaborated with and advise providers on how to determine RAP eligibility and fill out and submit applications on behalf of their clients. • Acted as a liaison between residents and landlords, property management companies, and housing authorities. • Answered and respond to Rental Assistance and landlord line phone calls, e-mails, and faxes within 24-48 hours and respond to drop-in visits as needed. • Communicated with landlords around client application status and paperwork, while maintaining client confidentiality. • Created and maintained electronic and written records of assistance requests and utilize an electronic database to enter and track consumer demographic information, application status, and efforts. • Utilized program-specific spreadsheets to enter and track check requests and payments.

• Outreach Worker

  • May 2015 - Dec 2019

  Vancouver, Canada Area • Collaborated with the client, research background material, and seek the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities. • Worked with the client to consider issues and create a mutually agreed intervention and support plan that has measurable short and long-term goals. • Ensured issues of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure… Show more • Collaborated with the client, research background material, and seek the input of other professionals and family members, to provide the assessment that will ascertain needs and postulate intervention possibilities. • Worked with the client to consider issues and create a mutually agreed intervention and support plan that has measurable short and long-term goals. • Ensured issues of daily living, including but not limited to housing, nutrition, clothing, hygiene, leisure lifestyle and access, employment and education are addressed in this plan. • Ensured the client’s ongoing legal, mental health and physical health issues are addressed in the plan. • Provided a wide range of interventions to enable the client to address and accomplish the established goals. • On the client’s behalf, be a resource to other professionals, including but not limited to the courts, probation services and community and institutional psychiatric services. • Maintained extensive records and case notes in accord with Community Living BC policy and standards. Complete monthly progress reports.

• Youth Advocate Worker

  • Apr 2017 - Mar 2018

  Burnaby Youth Custody Centre • Ensured that the rights, interests, voice, and well-being of the individuals at the custody centre are respected and protected. • Advocated assists in the facilitation of Rights 2 Success each week, and Youth Advisory Meetings (YAM), with the goal of ensuring that youth’s concerns are being heard and to encourage youth to be unit representatives at these meetings. • Taught the skills of self-advocacy, and to assist youth in becoming comfortable with implementing these skills.



Connective

• Canada
• Non-profit Organization Management
• 100 - 200 Employee

• Community Support Worker

  • May 2015 - Dec 2016

  • Assisted clients to function more independently in their own homes and in the community. Assisted clients with daily life skills, social skills and/or behavior management. • Taught and assisted clients with activities such as grooming, basic cooking, money management, shopping, household safety, pet care. Facilitates physical, recreational, educational, social and vocational activities. • Administered medication to clients in accordance with established policy. •… Show more • Assisted clients to function more independently in their own homes and in the community. Assisted clients with daily life skills, social skills and/or behavior management. • Taught and assisted clients with activities such as grooming, basic cooking, money management, shopping, household safety, pet care. Facilitates physical, recreational, educational, social and vocational activities. • Administered medication to clients in accordance with established policy. • Accompanied and/or transported clients to activities such as appointments, shopping or leisure activities. Show less



Downtown Van

• Canada
• Non-profit Organization Management
• 1 - 100 Employee

• Downtown Ambassador

  • Apr 2014 - Sep 2015

  Vancouver, Canada Area • Maintained safety surrounding the downtown core (90 block radius) • Patrolled parkades and ran license plates, checked for Stolen Auto Recovery • Offered safe walks, eyes and ears of downtown • Mobile Concierge • Observed and reported, hazards, crimes, aggressive panhandlers • Crime prevention



Peak Property Management Group, LLC.

• Administrative Assistant & Media Specialist

  • Apr 2013 - Nov 2013

  Coquitlam • Complied data entry and accounting • Documented bank deposits, & preparing Financial Statements • Greeted customers, answer calls and hand out keys • Accepted payments, print out receipts • Updated Twitter, Facebook, LinkedIn and website.



Keller Williams Realty, Inc.

• United States
• Real Estate
• 700 & Above Employee

• Assistant Administrator

  • Oct 2012 - Apr 2013

  Abbotsford • Answered calls, arrange showings, and pre-screen clients • Managed detailed reporting such as payments, maintenance and other financial records • Conducted thorough property inspections, cataloging detailed documents and picture taking • Showed clients properties and advertise on social medias • Updated the website, post new properties on Twitter, Facebook,& Pinterest.



University of the Fraser Valley

• Canada
• Higher Education
• 700 & Above Employee

• Safety Patroller

  • Sep 2011 - Apr 2013

  • Patrolled the University and surrounding areas • Ensured safety of students and teachers • Accompanied anyone to their vehicles’ • Logged the patrol in detail, and radio checks

• Resident Assistance

  • Sep 2010 - Jan 2013

  • Formed, designed, and implemented educational, social, and recreational programs • Created Incident reports and delivered to the residents • Acted as a liaison between Residence Services and residents • Counselled peers on personal, educational, and profession concerns • Managed various administrative duties including incident reports, room transfers, and floor meetings • Enforced and upheld university policies.

• Resident Assistant Summer

  • May 2010 - Aug 2010

  • Assisted with guest housing, cleaning rooms, and moving furniture • Cooked and promoted community dinners • Attended to lock outs, discipline, and residents concerns • Worked with Residence Services and Athletic Department to create tailgate party.



University of the Fraser Valley

• Canada
• Higher Education
• 700 & Above Employee

• Front Desk

  • May 2009 - 2010

  • Assisted with answering the phones, photocopying, recording residents’ lockouts • Updated documents-birthday list, occupancy graph, , created incident reports, recorded front desk log in Erez • Distributed incident reports, check in guests and overnight guests, sign out the kitchen, and certain cleaning supplies to residents.