Experience

isolved

• United States
• Software Development
• 700 & Above Employee

• Operations Manager

  • Jul 2018 - Present

  • Manages Flex Implementation Team • Manages Administrative Team • Defines/implements processes across wide range of functions to facilitate growth and capacity • Supports branch operations by auditing processes and procedures and improving as necessary • Facilitates Lessons Learned sessions for project teams • Facilitates strategy planning for Flex Department • Assists in budget planning for branch operations • Manages Flex Implementation Team • Manages Administrative Team • Defines/implements processes across wide range of functions to facilitate growth and capacity • Supports branch operations by auditing processes and procedures and improving as necessary • Facilitates Lessons Learned sessions for project teams • Facilitates strategy planning for Flex Department • Assists in budget planning for branch operations



GreenLight Solutions

• United States
• Education Administration Programs
• 1 - 100 Employee

• Nonprofit Development Intern

  • Jan 2021 - Present

  • Serves as F.U.N. Committee Membership Lead • Works with Executive Director and other interns on fundraising campaigns (AZ Gives Day and F.U.N. Committee) • Assists Executive Director with grant research and grant writing • Collaborates with internal and external stakeholders on program development while growing and scaling to new challenges • Serves as F.U.N. Committee Membership Lead • Works with Executive Director and other interns on fundraising campaigns (AZ Gives Day and F.U.N. Committee) • Assists Executive Director with grant research and grant writing • Collaborates with internal and external stakeholders on program development while growing and scaling to new challenges



Compassion International

• United States
• Non-profit Organizations
• 700 & Above Employee

• Sr. Administrative Assistant

  • Oct 2010 - Jun 2018

  Provides executive support to Sr. Vice President of Ministry Services and Sr. Director of Solution Design and Deployment. Oversees and organizes meeting and event planning and tracking. Responsible for special projects. Manages support staff for TCPT and Solution Design and Deployment. Troubleshoots issues and challenges. Works regularly with teams in Finance, HR, Business Services, IT, Legal, Risk Management, Global Program, Global Marketing, and Advocacy. Special Projects: • Implementation of ServiceNow – successfully planned, built, and implemented the Ministry Services Office portion of ServiceNow. • Planned and coordinated the Services Marketplace as part of the Services Marketplace team – helped to organize and run the Services Marketplace. Contacted vendors for donations for the raffle giveaways. Manned a booth at the Marketplace. • Taught a section of the Global Management Philosophy to the Ministry Services Office. Facilitated discussion around the structure of Compassion. • Led staff welfare events for 50-200 employees. • Created the Process and Testing plan for the Global Advocacy group and served as an active project team member for the Resource Discovery and Development Platform. Show less



Seacoast Security

• Freeport, Maine

• Office Manager

  • Aug 2006 - Sep 2007

  Provided administrative support to Operations Manager and maintained billing/collections requirements. Managed full office operations. Supported the service department in billing service tickets, collect on accounts support sales department. Established office systems and processes to improve intra-departmental effectiveness. Streamlined job flow and data entry enabling the sales team more time with customers. Provided administrative support to Operations Manager and maintained billing/collections requirements. Managed full office operations. Supported the service department in billing service tickets, collect on accounts support sales department. Established office systems and processes to improve intra-departmental effectiveness. Streamlined job flow and data entry enabling the sales team more time with customers.



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Account Manager

  • Nov 1999 - Jul 2004

  Provided administrative support to District Manager of leading security and fire solutions company. Reduced cancellation rate of accounts from 17% to 12% in the first two months. Managed A/R and A/P tasks. Part of the team responsible for maintaining and growing a $1.9 million portfolio of business. Provided multiple customer-relations functions. Addressed inquiries from existing and prospective clients. Coordinated simple and complex service needs. Collaborated with outside managers to create key reports to executives. Worked as the onsite National Accounts representative. Show less