Experience

Bailiwick

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Service Delivery Assistant Manager

  • Nov 2022 - Present

  * In addition to Sr. Project Manager role* Oversee multiple projects for assigned clients - monitoring project managers executing project* Escalation point for both project manager and customer* Participate with two other leaders in overarching Service Delivery Organization to drive process improvement and consistency in project delivery. * Supervise direct reports; staying in regular communication by IM, email and regular 1:1 meetings for growth, improvement and knowledge sharing. * Mentor junior team members for career growth* Communicate with executive leadership on project and division progress

• Sr. Project Manager

  • Mar 2018 - Present

  • Act as Sr. Lead over entire team on project • Establish/adjust project process to improve project efficiencies• Act as escalation primary point of contact if teams are unable to resolve• Continuously engage with team-members to identify risks, challenges, etc and provide direction • Establish and maintain agreed upon baseline expectations for teams; escalate to Program Manager when at risk• Engage with Bailiwick and client on project progress reviews• Contribute to project reporting efforts• Act as liaison for Program Manager when unavailable in interviews, client or internal meetings, etc.• Lead weekly team meeting for project review• Attend sub-team meetings to review challenges, processes, etc. in more detail and help resolve

• Project Manager

  • Apr 2015 - Feb 2023

  - Manage day to day off site activities on project, ensuring continual progress toward project completion- Communicate with client to keep them apprised of daily progress- Engage with field partners/technicians to troubleshoot site challenges - Maintain and build scheduling to ensure completion prior to next stage activities- Update and document site information and events within database.- Review database records for site completions and finalization



Chart Industries, Inc.

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Service/Inside Sales Manager - LNG Group

  • Dec 2013 - Feb 2015

  - Staffed and managed Inside Sales group dedicated to sales support- Staffed, trained and managed Customer Service group for related product lines- Developed and maintain excellent customer relations- Managed orders/projects from quotation to final invoice- Provided sales and customer service support for high visibility customers- Communicated effectively with product & engineering managers on project status- Contributed to development of sales management documented process - Managed sales pipeline through use of Salesforce.com lead management software- Provided company wide training and direction on Salesforce, sales process and lead management- Collaborated with outside sales team to achieve sales goals and meet customer needs- Designed customer specific in-house order tracking methods - Identified and engaged team building practices

• Global Sales Administrator - Asia

  • Apr 2011 - Jan 2014

  - Developed and maintain customer relations within designated territory- Managed distributor network and relationships within territory- Coordinated sales across multiple corporate divisions to ensure customer satisfaction- Organized and manage sales for eight product lines and three manufacturing sites within the US- Provided project management from quotation to final invoice- Acted as liaison with production staff members to ensure orders progress properly through manufacturing- Attended sales meetings and coordinate meetings with customer visits to maximize opportunity- Identified and resolve problems with orders (ie payment terms, lead time, etc.)- Prepared product quotations- Responded to customer/co-worker inquiries in a timely manner- Followed up on potential sales opportunities- Processed and confirm orders as submitted by customers- Assisted shipping department in preparing for upcoming shipments- Identified appropriate commissions for outside sales and process accordingly- Prepared and sent invoices as necessary- Followed up on past due invoices on behalf of finance department



Accelerated Practice Concepts, Inc

• Administrative Assistant - temporary position

  • Aug 2010 - Apr 2011

  - Prepare consultation/training materials for 5 consultants - Arrange weekly phone calls for consultants and marketing director - Review incoming correspondence and distribute accordingly - Respond to client inquiries and provided requested items - Make travel arrangements for consultations for 5 consultants and marketing director - Maintain office supplies and equipment - Prepare quarterly client reports for consultant review - Prepare consultation/training materials for 5 consultants - Arrange weekly phone calls for consultants and marketing director - Review incoming correspondence and distribute accordingly - Respond to client inquiries and provided requested items - Make travel arrangements for consultations for 5 consultants and marketing director - Maintain office supplies and equipment - Prepare quarterly client reports for consultant review



NuAire Lab Equipment

• United States
• Research
• 1 - 100 Employee

• International Sales Coordinator

  • Sep 2002 - Sep 2009

  - Provided sales support to international distributors and customers - Develop and maintain customer relations within designated territory - Identified and resolved customer and internal challenges - Acted as customer liaison with internal departments - Planned annual international sales training and meeting - Anticipated and arranged for international shipments - Prepared required shipment documentation as necessary in accordance with relevant Inco-terms - Reviewed customer payment terms for acceptance, including Letters of Credit & Sight Draft terms - Created customer product quotations as requested - Reviewed and processed new orders as received - Consistently communicated order status updates to customers - Assisted customers in determining equipment to purchase to complete orders - Coordinated with parts/warranty department to assist with processing and shipping arrangements



Dmg world media (USA), inc

• Administrative Assistant

  • Aug 2001 - Sep 2002

  - Provided administrative support to Show Managers and Marketing Manager - Managed and maintain exhibitor contracts and database records - Provided customer service and maintained good relations - Distributed show information (i.e. contracts, kits, schedules, tickets) to exhibitors - Maintained accurate exhibitor payment records - Contacted exhibitors to assist with completing contract requirements - Provided administrative support to Show Managers and Marketing Manager - Managed and maintain exhibitor contracts and database records - Provided customer service and maintained good relations - Distributed show information (i.e. contracts, kits, schedules, tickets) to exhibitors - Maintained accurate exhibitor payment records - Contacted exhibitors to assist with completing contract requirements



Robert Half International, Inc

• Executive Administrative Assistant

  • Oct 1999 - May 2001

  - Supported a team of 5 Recruiters/Account Executives - Provided administrative support to Director of Permanent Placement Services - Tracked sales records for team - Coordinated meetings and events - Developed records management practices with supervisors - Locate potential client leads and supply to Account Executives for follow up - Screened incoming calls and directed to correct department/Account Executive - Contacted clients to set up candidate interviews and forwarded resumes for review - Addressed questions/concerns of clients and candidates (i.e. interviews, billing, signing bonuses)