Experience

Vitra Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Regional Director of Adult Foster Care

  • 2022 - Present

  Lead the establishment and ongoing management of the Adult Foster Care Program in Central and Western Massachusetts, overseeing a 14-member team and the program's 125+ clients, encompassing clinical, budgetary, and operational responsibilities. Offers strategic guidance to clinical and operational staff, facilitates policy communication, and devises expansion strategies for regional development. Vigilantly monitors program performance, fosters cross-functional collaboration, and effectively administers vendor relationships. Ensures rigorous adherence to safety protocols and regulatory compliance, maintaining meticulous program documentation. Notable Achievements: ★ Lead the inception and continuous management of the Adult Foster Care Program in Central and Western Massachusetts. Pioneered strategic policy adoption, resulting in a remarkable 328% client base growth within a year. ★ Implement efficiency standards through goals and KPI's that elevate the region to the company's highest rating for operational excellence while maintaining an impeccable 100% compliance record. ★ Achieve continued 15% month-over-month client growth through community partnerships and a successful referral generation program, leading to rapid market expansion and the establishment of two fully staffed regions. ★ Elevate team development by customizing a training program for the new region in collaboration with established markets, resulting in a 20% increase in productivity. ★ Crafted and executed employee engagement strategies to elevate team morale, yielding a notable achievement of maintaining a 0% employee turnover rate amidst a backdrop of ongoing and substantial organizational change. ★ Direct ERP software implementation, enhancing quality care, boosting patient satisfaction, and ensuring regulatory compliance with 100% accuracy in visit documentation. Show less



Cross Country Healthcare

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Regional Director of Homecare Operations

  • 2021 - 2022

  Oversaw the financial and operational performance of the home care division, spearheading the definition and implementation of program strategies while ensuring strict adherence to all legal and regulatory standards. Devised and executed effective growth strategies for the client portfolio and service offerings, with a focus on sustainable expansion. Managed the development and implementation of sourcing and recruiting initiatives and fostered robust relationships with the community and key stakeholders in alignment with organizational goals. Conducted thorough market assessments, crafted annual business plans, and executed growth strategies, fostering collaborative partnerships with institutions and organizations to achieve shared objectives. Notable Achievements: ★ Proficiently managed the financial and operational aspects of the home care division, achieving fiscal responsibility and operational efficiency, resulting in a 20% increase in cost savings. ★ Skillfully devised and executed program strategies with a focus on compliance, ensuring alignment with industry standards and regulations, leading to a 95% compliance rate. ★ Applied caregiver recruitment strategies, resulting in a 40% expansion of our talent pool, meeting the increasing demands of our clients and reducing vacancy rates by 30%. ★ Created and directed an audit program ensuring budgeted approved hours compliance, crucial for securing timely payments from the PACE Program. Achieved a notable 20% increase in revenue realization through this strategic initiative. ★ Cultivated strong relationships with the PACE program Director, surpassing partnership expectations and facilitating expansion into new markets, aligning with our partner's objectives, resulting in a 30% increase in revenue in 3 months. Show less



All-Star Sporting Goods

• United States
• Spectator Sports
• 1 - 100 Employee

• Customer Operations Director

  • 2017 - 2020

  Led a team of 12 direct and indirect reports, fostering seamless collaboration across cross-functional departments to advance operational excellence in the formulation, enhancement, and expansion of our customer strategy. Assumed comprehensive responsibility for all facets of customer service and support, conducting rigorous process evaluations to enhance efficiency and elevate the overall customer experience. Utilized advanced analytics to pinpoint and address operational performance bottlenecks. Devised and executed strategic initiatives to enhance service delivery, leveraging cross-functional collaboration to achieve overarching business goals, while instituting policies and procedures to elevate quality and operational efficiency. Notable Achievements: ★ Skillfully directed and managed a 12-member team, implementing strategies that notably boosted operational efficiency and delivered outstanding outcomes, with a remarkable 400% increase in sales during one baseball season. ★ Mentored and catalyzed the professional growth of customer service representatives, guiding 4 individuals into senior leadership roles. This initiative advanced their careers and significantly contributed to an impressive 20% improvement in overall team success. ★ Championed process optimization initiatives, leading to a substantial 39% reduction in operational costs within a single quarter, showcasing a sharp ability to identify and rectify inefficiencies. Show less



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Area Vice President

  • 2016 - 2017

  Championed sales initiatives across a designated multi-state region for a globally recognized leader in workforce and staffing solutions. Orchestrated the seamless execution of sales strategies, meticulously cultivating robust client relationships with C-Suite executives and key decision-makers within both current and prospective client organizations to fuel growth. Remained vigilant in monitoring market dynamics, harnessing the power of data analytics to pinpoint lucrative leads and opportunities. Maintained an in-depth understanding of Randstad's comprehensive service offerings, encompassing Outplacement, Redeployment, and Work Life Coaching, expertly tailoring solutions to meet the diverse business needs of senior executives. Collaborated seamlessly with cross-functional counterparts, including Strategic Relationship Managers, to advance company-wide objectives, ensure contractual compliance, and deliver consistently exceptional client support. Notable Achievements: ★ Supervised and orchestrated expansive sales activities across a multi-state region for a leading global workforce solutions provider, resulting in a notable 20% increase in revenue. ★ Cultivated and nurtured robust C-Suite relationships, establishing a strong rapport with key decision-makers and stakeholders to navigate complex sales processes. This strategic networking played a pivotal role in surpassing performance metrics, resulting in a remarkable 30% increase in sales and achieving exceptional sales results. ★ Successfully addressed complex global staffing challenges, delivering innovative workforce solutions that directly met critical client needs. These solutions not only resolved staffing gaps for the client organization but also bolstered the long-term partnership, leading to an impressive 25% increase in client satisfaction and continued satisfaction. Show less



TD

• Canada
• Banking
• 700 & Above Employee

• Store Manager II/Vice President

  • 2013 - 2015

  Steered the development, leadership, and instrumental contributions to the growth and profitability of the consumer business unit. Successfully managed a diversified branch portfolio encompassing deposits, loans, fees, and expenses. Formulated a high-performing team by hiring, mentoring, and motivating staff, fostering a culture dedicated to delivering an exceptional customer experience. Cultivated enduring customer relationships, adeptly leveraging relationship-driven sales techniques to achieve sustainable growth and robust client retention. Spearheaded comprehensive training and development programs to nurture and groom future leaders within the organization. Demonstrated an unwavering mastery of bank procedures and products, adeptly originating loan applications, and meticulously overseeing daily bank operations, consistently upholding compliance with all corporate and regulatory standards. Notable Achievements: ★ Steered branch operations with an unwavering commitment to performance excellence, achieving a 15% reduction in operating costs. ★ Ensured seamless and efficient daily activities while upholding compliance with regulatory standards, resulting in a notable 20% improvement in customer satisfaction and service quality. ★ Enforced effective marketing initiatives, leading to a remarkable 31% increase in revenue deposits within 6 months. Show less