Data Program Manager

• Jun 2022 - Present

Account Development Manager

• Sep 2021 - Present

Managing all proposals, in coordination with other teams, concerning Data, AI, and Localization projects (both offsite and onsite managed services) that the company may apply for.Coordinate all programs with other resources as needed (Solutions, Quality, Program and Project Management, Technology, IT, Recruitment, Adhoc Project Leads, etc).Act as the Main POC with strategic and enterprise customers to coordinate SOWs, Work Orders, Payment, and other client touchpoints as needed.

Director of AI and Data Solutions

• Jun 2020 - Sep 2021

Implementation and control of all e2f Data and AI projects.Managing all proposals, in coordination with staff, concerning Data and/or AI projects (both offsite and onsite managed services) that the company may apply for.Coordinate all programs with other resources as needed (Program and Project Management, Technology, IT, Recruitment, Adhoc Project Leads, etc).Responsible for onsite and offsite managed service programs associated with Data and AI programs.Select Vendor Resources in coordination with Executive Staff to fulfill tasks required as a part of Data and AI projects.Act as the Main POC with Clients for Data and/or AI projects to coordinate SOWs, Work Orders, Payment, and other client touchpoints as needed.Be the “expert” on Data and AI solutions for clients.Identify leads of various areas of operation that oversea Data and AI projects as well as any managed service projects associated.The company went through a restructuring due to a process of expansion and growth in which its organizational chart and roles were updated. Show less

Customer Success Manager

• Jan 2018 - Jun 2020

Generating sales for a portfolio of accounts and reaching the company's sales targetIdentifying new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross-sellingManaging and solving conflicts with clientsInteracting and coordinating with the sales team and other staff members in other departments collaborating on the same accountEstablishing budgets with the client and companyServing as the interface between the customer service and the sales team in the companyUnderstanding the customer's demands, planning how to meet them, and generating sales for the company as a result Show less

Recruiter

• Mar 2017 - Dec 2018

Source and attracting candidates by using databases, social media etcScreen and filter candidates resumes and job applicationsAssess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Project Manager

• Mar 2015 - Mar 2017

Plan, schedule and distribute tasks among external and internal resources Make effective plans that exclude risk to quality and delivery dates Manage anage multiple simultaneous projects Prepare full, clear handoff messages for production resources that include all necessary materials, instructions and support information Act as main point of contact for one or more key company clients Understand customer expectations and manages them accordingly to ensure full customer satisfaction Provide quotations for any project and client, including multiple languages and services Understand how/when to apply alternative processes to cut costs Attend industry conferences Maintain highly professional communications with clients Show less

Administrative Assistant To The President

• Jun 2013 - Mar 2015

Group management Customer support Purchases: merchandise order Organization of documentation: buying and selling forms & customer requests Price negociation with suppliers Main point of contact for escalations Group management Customer support Purchases: merchandise order Organization of documentation: buying and selling forms & customer requests Price negociation with suppliers Main point of contact for escalations

Administrative Assistant

• Mar 2011 - Jun 2013

Register and archieve documentation Transcription of judicial files Response the accounting expert points in files Searching the contact information of the parties involved Identification of important details and useful information for the file Contact and support to expert accountants Register and archieve documentation Transcription of judicial files Response the accounting expert points in files Searching the contact information of the parties involved Identification of important details and useful information for the file Contact and support to expert accountants