Experience

SIMON
• Brazil
• Venture Capital and Private Equity Principals
• 1 - 100 Employee
• Credit Risk Specialist- Iberia and EMEA

  • Apr 2022 - Present

Revlon Inc.
• United States
• Personal Care Product Manufacturing
• 700 & Above Employee
• EMEA Distributors Operations

  • Mar 2021 - Apr 2022


Puig

• Spain
• Motor Vehicle Parts Manufacturing
• 1 - 100 Employee

• Export and Operations Specialist Front Office

  • Jun 2019 - Mar 2021

  Coordinate international export and import shipments for both air and ocean• Resolved custom clearance issues in regards to missing documentation, duties, taxes, HTSclassifications• Created the training material for both international exports and operations (raw materialinternational deliveries) . Constant procedures revision and improvement.• Currently using SAP, BIW and internal CRM for orders, incidences and invoicing follow up• Improve the communication between customers, internal and external stakeholders,marketing department and support CPS department• Placed orders, quantities to be assigned to each customer as per forecast, provided price,availability and provided solutions to customers• Key Achievements:✓ Relevant changes in Special Invoice circuit: agility and efficiency✓ Orders form revision for key customers in Oceania: in collaboration with Marketingimprovement of the order forms✓ Communication improvement with key customers in Boutiques and Operations areaas Christian Louboutin or Isdin: Definition and detection of customer needs in termsof out of stocks and repack report, pricing policy definition, orders forms, invoicingand related documents sending and communication, EDI implementations specialneeds, etc.✓ Good performance in monthly Overdue Debt collection in general (less than 2%) Show less

• Customer Service Manager

  • Jun 2016 - Jun 2019

  • lead and manage a team of 5 customer service agents• plan, assign and monitor work tasks for optimum team efficiency• perform quarterly staff performance 360 evaluations• identify and address development needs• develop staff training programs and reference manuals• formulate and implement customer service policies and procedures• collate and analyze data to identify strategies for improvement of service and productivity• implement improvements including new CRM (DCM and SAP) system and applications• ensure the consistent achievement of customer service levels, Overdue Debt, DSO companygoals and standards• resolve escalated customer service issues• Key Achievements:✓ Creation of a new CS team in headquarters after the centralization from subsidiaries.Implementation of the service without negative impacts in Service Levels or OverdueDebt.✓ During the time I was working with this team (Italy FO) we were congratulated forachieving the best DSO and Overdue Collection goal record Show less

• Accounts Receivables Specialist

  • Oct 2014 - Jun 2016

  Monitor customer's statements, bills and invoices• research and analyze accounts• generate weekly and monthly aging reports• monitor and propose improvement in payment terms• help Front Office team to identify and contact delinquent customers to secure payment• help Front Office team on collection efforts to successfully boost collections to less 2%overdue debt• prepare accurate monthly special billing• investigate and resolve billing and account discrepancies• helping on resolve customer inquiries• compile data and prepare monthly reports and statements• Key Achievements:✓ Successful reduction of overdue debt impact in Argentina and Italy (with theproposal of best practices as correct compensation of SOA’s and write off)✓ Project Management: DSO Analysis for Latin Markets as a result of this project thecompany had reduced the payment terms in some countries contributing to the goalof DSO improvement. I have detected as well important discrepancies in SOA’s thathave been adjusted. Show less



Trovit

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Country Manager Spain

  • Apr 2011 - Dec 2013

  Responsible for all aspects of the Trovit Spain website & Key Account Manager • Management of the main accounts, market analysis, sales, target planning for the Trovit Spain team • Content quality contro and social networking, • Commercial strategy • In charge of one other person • Key Achievments: ✓ Obtaining new, highly important, accounts from the classifieds sector, such as Segundamano and Autoscout24. Always results-oriented while meeting targets agreed with my team. ✓ Renegotiation of contracts whereby I have successfully agreed the removal of discounts and other unfavourable conditions for the company while also agreeing beneficial terms for the clients. Increase in anual takings and site traffic, thanks to the account and content management. ✓ Project Management for Hong Kong & Malaysia website new launch (project assigned from CEO) Show less



FloraQueen

• Spain
• Retail
• 1 - 100 Employee

• Sales Manager-Customer Service

  • Mar 2008 - Mar 2011

  Creation of the Sales Department • Expansion and account management of partners portfolio on a global level, achievement of aggressive targets, reporting • Recruitment, training and coordination and management of a commercial sales team (4 people) • Key Achievements: I have created a Sales Department in collaboration with the CEO and the Marketing Department with excellent results in terms of invoicing (from 5K€ at the beginning to 30K€ per month) Creation of the Sales Department • Expansion and account management of partners portfolio on a global level, achievement of aggressive targets, reporting • Recruitment, training and coordination and management of a commercial sales team (4 people) • Key Achievements: I have created a Sales Department in collaboration with the CEO and the Marketing Department with excellent results in terms of invoicing (from 5K€ at the beginning to 30K€ per month)