Conference Event Coordinator

• Jan 2023 - Present

Food and beverage Attendant

• Oct 2022 - Present

Tasks undertook;• Welcoming & checking guests in at front (hosting)• MICROS System (charging rooms for buffet breakfast, drinks/ coffee orders, room services etc.)• Clearing, cleaning & resetting tables • Setting and packing down buffet breakfast • maintaining buffet (cleanliness and refilling foods) • Opening for breakfast • Running room service orders etc.• Training new team members *Currently undertaking training in event and conference management at the Novotel• understanding BEO details (for 2023 conferences and events) etc. Show less

Guest Service Agent

• Mar 2023 - Mar 2023

A casual unpaid cross-training experience into the Front Office Department and what makes a GSA. • Opera Reservation System • Making a reservation or updating a reservation on ResaWeb• Check-in & check-out guests - cutting cards for guests - confirming ID, room booking information, payment & personal details - understanding key codes within OPERA & crucial info on guests • checking status of rooms for guest check-in • Signing up new members to Accor ALL Loyalty program • Welcoming both past and new guests • Calling Cabs for guests • Closing a shift & balancing at end of shift (Cash out) Show less

Housekeeping Intern

• Aug 2022 - Oct 2022

This internship experience is worth 10CP that is accredited towards my overall Bachelors Degree once I have completed my 100hours.Throughout this experience, I was able to alternate between the various roles of the Housekeeping Department and understand the depth of each role and what/how their day-to-day tasks significantly affect the overall performance of the hotel itself. It taught me various skills that I didn’t think I need until it presented itself. Although it was truly exhausting, but it was one of the best experiences of my learning career. It gave me a reminder of my roots and gave me a clearer picture of where I want to go in life.Tasks & Roles involved;• RA duties - cleaning rooms - using HOTSOS app to make service orders, update status of rooms and send messages - understand differences of how to clean stayovers and departured rooms • PA duties - check daily tasks sheet - cleaning public areas of hotel (staff and guest bathrooms, restaurant, front of hotel, pool, gym and playground area on level 1, etc.)- completing HOTSOS service orders from RAs- arranging dirty linen from shoot • Team Leader- inspecting rooms & checking status of rooms • Housekeeping Supervisor • Housekeeping Manager Role - assigning RAs rooms for the day (equaling sharing credits and hours) - Team briefing per morning Show less

Room Attendant - Four Points by Sheraton Brisbane

• Aug 2022 - Oct 2022

Shop Assistant

• Jun 2019 - Oct 2019

Waitress

• Dec 2018 - May 2019