Director, SR Human Resource Business Partner

• Sep 2022 - Present

Serve as a key partner for leadership team members, participating in business discussions to assess business need, acting as a sounding board, and recommending actions to contribute to the team’s success and ultimately the organization’s success Lead employee relations and coach leaders through employee relations issues, ensuring both a fair and consistent process while balancing employee accountability and business need. Create and implement foundational HR processes and programs to… Show more Serve as a key partner for leadership team members, participating in business discussions to assess business need, acting as a sounding board, and recommending actions to contribute to the team’s success and ultimately the organization’s success Lead employee relations and coach leaders through employee relations issues, ensuring both a fair and consistent process while balancing employee accountability and business need. Create and implement foundational HR processes and programs to support and align with greater organizational goals, with a constant focus on continuous improvement. providing training and guidance to effectively manage change. Including key initiatives such as Total Rewards, benefits, and performance management. HR Policy Management -Responsible for the review, update, and communication of human resource policies, procedures, laws, standards and other government regulations. Act as SME for internal HR policy interpretation. HRIS selection, implementation, integration, and maintenance to provide consistent people file management and record retention. Lead Performance Review and promotion processes to provide consistent feedback loops and equitable advancement opportunities. Support the process of Union negotiations, serving as a resource for HR-related policy and compliance to establish CBA tentative agreements. Identify skill gaps and build training and provide resources to develop emerging leaders within the organization. Lead the People team to set and meet OKR's successfully to provide a great employee experience, building engagement, culture, and a sense of belonging. Show less Serve as a key partner for leadership team members, participating in business discussions to assess business need, acting as a sounding board, and recommending actions to contribute to the team’s success and ultimately the organization’s success Lead employee relations and coach leaders through employee relations issues, ensuring both a fair and consistent process while balancing employee accountability and business need. Create and implement foundational HR processes and programs to… Show more Serve as a key partner for leadership team members, participating in business discussions to assess business need, acting as a sounding board, and recommending actions to contribute to the team’s success and ultimately the organization’s success Lead employee relations and coach leaders through employee relations issues, ensuring both a fair and consistent process while balancing employee accountability and business need. Create and implement foundational HR processes and programs to support and align with greater organizational goals, with a constant focus on continuous improvement. providing training and guidance to effectively manage change. Including key initiatives such as Total Rewards, benefits, and performance management. HR Policy Management -Responsible for the review, update, and communication of human resource policies, procedures, laws, standards and other government regulations. Act as SME for internal HR policy interpretation. HRIS selection, implementation, integration, and maintenance to provide consistent people file management and record retention. Lead Performance Review and promotion processes to provide consistent feedback loops and equitable advancement opportunities. Support the process of Union negotiations, serving as a resource for HR-related policy and compliance to establish CBA tentative agreements. Identify skill gaps and build training and provide resources to develop emerging leaders within the organization. Lead the People team to set and meet OKR's successfully to provide a great employee experience, building engagement, culture, and a sense of belonging. Show less

Member

• Nov 2021 - Present

Human Resource Consultant

• Aug 2020 - Present

Private HR consulting with a small business focus in Tech and SaaS. *Aiding in the foundational HR areas including finding talent, building programs and processes, and employee engagement *Policy writing and implementation guidance *Recruiting and screening resumes delivering top candidates to companies. *Trusted advisor to teams on HR directives, while ensuring legal compliance and best practices. *Leadership Development Training Courses for new and established… Show more Private HR consulting with a small business focus in Tech and SaaS. *Aiding in the foundational HR areas including finding talent, building programs and processes, and employee engagement *Policy writing and implementation guidance *Recruiting and screening resumes delivering top candidates to companies. *Trusted advisor to teams on HR directives, while ensuring legal compliance and best practices. *Leadership Development Training Courses for new and established leaders *Employee relations - Certified Case investigator *Certified DEIB specialist with knowledge and skills to drive culture change through powerful diversity and inclusion initiatives. *HRIS selection and implementation Show less Private HR consulting with a small business focus in Tech and SaaS. *Aiding in the foundational HR areas including finding talent, building programs and processes, and employee engagement *Policy writing and implementation guidance *Recruiting and screening resumes delivering top candidates to companies. *Trusted advisor to teams on HR directives, while ensuring legal compliance and best practices. *Leadership Development Training Courses for new and established… Show more Private HR consulting with a small business focus in Tech and SaaS. *Aiding in the foundational HR areas including finding talent, building programs and processes, and employee engagement *Policy writing and implementation guidance *Recruiting and screening resumes delivering top candidates to companies. *Trusted advisor to teams on HR directives, while ensuring legal compliance and best practices. *Leadership Development Training Courses for new and established leaders *Employee relations - Certified Case investigator *Certified DEIB specialist with knowledge and skills to drive culture change through powerful diversity and inclusion initiatives. *HRIS selection and implementation Show less

Senior Human Resources Business Partner

• Mar 2022 - Jul 2022

-SR HR Business Partner for half of a fleet of 165 specialty liquor stores with 3000+ employees. -Experienced Advisor to the field and executive leaders - First contact for employees at the store level, partnering to address ER issues and people management. Implemented HR Acuity for the HR, Benefits, and LP departments to improve and streamline case management. Collaboration with the Legal team on high-profile, complex investigations. -Employee Relations and Case investigations -Complex… Show more -SR HR Business Partner for half of a fleet of 165 specialty liquor stores with 3000+ employees. -Experienced Advisor to the field and executive leaders - First contact for employees at the store level, partnering to address ER issues and people management. Implemented HR Acuity for the HR, Benefits, and LP departments to improve and streamline case management. Collaboration with the Legal team on high-profile, complex investigations. -Employee Relations and Case investigations -Complex case management from investigation through completion of the case, and determination of outcome, including root-cause analysis of the issue to mitigate future issues/risk. -Leadership development - Mentor Field Leadership to grow their skills in Coaching, Performance Management, and Employee Relations. Created and administered HR 101 training course delivered to all leaders at the Field level to elevate HR knowledge and processes at the store level. -Employee Engagement Champion - Successfully led the implementation of the CHEERS Recognition + Rewards program company-wide, establishing, program structure, budgets, and branding of certificates and awards. Resulting in an increase in Employee Engagement by 116%. -Mentoring and onboarding direct reports - HRBP's - advising and reviewing ER cases to build acumen and guide in the decision-making process. Recruiters - Reviewing open job requisitions, hiring processes, and facilitating communication with the stores.

HR Business Partner - Field

• Mar 2021 - Mar 2022

Human Resources Business Partner (HRBP)- Field HR representative for BevMo! stores. Works collaboratively with Field Leaders (Region, District, and Area Managers) in the areas of employee relations, staffing and succession planning, engagement, retention, and other HR-related matters. • Trusted Advisor to the field - First contact for employees at the store level, partnering to address ER issues and people management • Employee Relations and Case investigations -complex case… Show more Human Resources Business Partner (HRBP)- Field HR representative for BevMo! stores. Works collaboratively with Field Leaders (Region, District, and Area Managers) in the areas of employee relations, staffing and succession planning, engagement, retention, and other HR-related matters. • Trusted Advisor to the field - First contact for employees at the store level, partnering to address ER issues and people management • Employee Relations and Case investigations -complex case management from investigation through completion of case, and determination of outcome • Leadership development - Work with Field Leadership to grow their skills in Coaching, Performance Management, and Employee Relations • Labor and Wage Law for California, Arizona, and Washington to ensure compliance and reduce the risk for the company • Project proposal and implementation -for key areas of HR including integrating Rewards into existing recognition program company-wide, and implementing a new HRIS system for ER Case Management. • Mentoring and onboarding new HRBP's into role • Partnering with Legal team on high profile, complex investigations

Human Resource Director

• Oct 2020 - Mar 2021

-Human Resource Director for a forklift sales and racking company overseeing 85 employees in the Hayward location. -Employee Relations: Conducted Incident investigations to resolve employee issues and concerns. -HR Directives: Established all HR focuses including benefit administrations, Payroll, Recruiting, Performance management and HRIS. -HR Analytics: Extracted data research for areas of HR such as wage range and pay scales, diversity and inclusion. -Trusted Advisor: Lead… Show more -Human Resource Director for a forklift sales and racking company overseeing 85 employees in the Hayward location. -Employee Relations: Conducted Incident investigations to resolve employee issues and concerns. -HR Directives: Established all HR focuses including benefit administrations, Payroll, Recruiting, Performance management and HRIS. -HR Analytics: Extracted data research for areas of HR such as wage range and pay scales, diversity and inclusion. -Trusted Advisor: Lead advisor to Executives and Director on employee relations, strategic people planning, and handling of COVID-19 Pandemic. -Leadership Development Training: Developed multi-course leadership development modules focused on interpersonal communication and radical candor. Show less -Human Resource Director for a forklift sales and racking company overseeing 85 employees in the Hayward location. -Employee Relations: Conducted Incident investigations to resolve employee issues and concerns. -HR Directives: Established all HR focuses including benefit administrations, Payroll, Recruiting, Performance management and HRIS. -HR Analytics: Extracted data research for areas of HR such as wage range and pay scales, diversity and inclusion. -Trusted Advisor: Lead… Show more -Human Resource Director for a forklift sales and racking company overseeing 85 employees in the Hayward location. -Employee Relations: Conducted Incident investigations to resolve employee issues and concerns. -HR Directives: Established all HR focuses including benefit administrations, Payroll, Recruiting, Performance management and HRIS. -HR Analytics: Extracted data research for areas of HR such as wage range and pay scales, diversity and inclusion. -Trusted Advisor: Lead advisor to Executives and Director on employee relations, strategic people planning, and handling of COVID-19 Pandemic. -Leadership Development Training: Developed multi-course leadership development modules focused on interpersonal communication and radical candor. Show less

Human Resource Business Partner

• Jan 2020 - Sep 2020

Human resource business partner for a Japanese gourmet food production company, overseeing 85 employees in the Hayward location and 9 employees in NJ. • Legal Compliance: State and OSHA compliance program creation and implementation: IIPP, Crisis Management Plan, Labor Law expertise. Employee Handbook Revision to outline company expectations. • Leadership Development: Build and present leadership trainings to build a company culture of transparency and change in line with the… Show more Human resource business partner for a Japanese gourmet food production company, overseeing 85 employees in the Hayward location and 9 employees in NJ. • Legal Compliance: State and OSHA compliance program creation and implementation: IIPP, Crisis Management Plan, Labor Law expertise. Employee Handbook Revision to outline company expectations. • Leadership Development: Build and present leadership trainings to build a company culture of transparency and change in line with the organizational goals of the company. • Employee Engagement and Relations: Illuminate the vision and mission of the company to inspire employee engagement. Transparent, honest communications empowering all to speak candidly and build better team environments. • HR Policies: Employee Handbook Revision to outline company expectation. • Employee Management: Completed full restructure of onboarding, performance management and disciplinary process program. • HRIS Analysis: Written proposal to Executive team; recommending technology to improve productivity and reduce paper waste. • Trusted Advisor: Lead advisor to Executives and Director on employee relations, strategic people planning, handling of COVID-19 Pandemic. Show less Human resource business partner for a Japanese gourmet food production company, overseeing 85 employees in the Hayward location and 9 employees in NJ. • Legal Compliance: State and OSHA compliance program creation and implementation: IIPP, Crisis Management Plan, Labor Law expertise. Employee Handbook Revision to outline company expectations. • Leadership Development: Build and present leadership trainings to build a company culture of transparency and change in line with the… Show more Human resource business partner for a Japanese gourmet food production company, overseeing 85 employees in the Hayward location and 9 employees in NJ. • Legal Compliance: State and OSHA compliance program creation and implementation: IIPP, Crisis Management Plan, Labor Law expertise. Employee Handbook Revision to outline company expectations. • Leadership Development: Build and present leadership trainings to build a company culture of transparency and change in line with the organizational goals of the company. • Employee Engagement and Relations: Illuminate the vision and mission of the company to inspire employee engagement. Transparent, honest communications empowering all to speak candidly and build better team environments. • HR Policies: Employee Handbook Revision to outline company expectation. • Employee Management: Completed full restructure of onboarding, performance management and disciplinary process program. • HRIS Analysis: Written proposal to Executive team; recommending technology to improve productivity and reduce paper waste. • Trusted Advisor: Lead advisor to Executives and Director on employee relations, strategic people planning, handling of COVID-19 Pandemic. Show less

Head of Contract Management Staff w/ HR & Team Lead Focus, Customer Success

• Sep 2017 - Aug 2019

• Leadership: Led a 40+ team through organizational, leadership, and business change, instituting an open-door policy. • Employee Engagement: Assessed employee satisfaction surveys and created culture change increasing employee engagement scores 2018 - 76%, 2019 - 82% • Performance Management: Managed coaching, accountability, promotion, and Performance Improvement Plans • Leadership Development and Employee Training: Developed individualized leadership development for contract… Show more • Leadership: Led a 40+ team through organizational, leadership, and business change, instituting an open-door policy. • Employee Engagement: Assessed employee satisfaction surveys and created culture change increasing employee engagement scores 2018 - 76%, 2019 - 82% • Performance Management: Managed coaching, accountability, promotion, and Performance Improvement Plans • Leadership Development and Employee Training: Developed individualized leadership development for contract management to drive key KPI’s. Facilitated Learning and Development program for customer success ‘continuous performance improvement 10% ahead of goal for phone customer satisfaction • Root Cause Analysis: Assess and identify areas of opportunity in processes to improve productivity and cost-effectiveness. Show less • Leadership: Led a 40+ team through organizational, leadership, and business change, instituting an open-door policy. • Employee Engagement: Assessed employee satisfaction surveys and created culture change increasing employee engagement scores 2018 - 76%, 2019 - 82% • Performance Management: Managed coaching, accountability, promotion, and Performance Improvement Plans • Leadership Development and Employee Training: Developed individualized leadership development for contract… Show more • Leadership: Led a 40+ team through organizational, leadership, and business change, instituting an open-door policy. • Employee Engagement: Assessed employee satisfaction surveys and created culture change increasing employee engagement scores 2018 - 76%, 2019 - 82% • Performance Management: Managed coaching, accountability, promotion, and Performance Improvement Plans • Leadership Development and Employee Training: Developed individualized leadership development for contract management to drive key KPI’s. Facilitated Learning and Development program for customer success ‘continuous performance improvement 10% ahead of goal for phone customer satisfaction • Root Cause Analysis: Assess and identify areas of opportunity in processes to improve productivity and cost-effectiveness. Show less

People and Business Manager, Dublin Retail Operations

• Sep 2015 - Sep 2017

Oversaw day-to-day operations of store with average sales of $6 million annually. •Employee Management and Development: Responsible for managing staff ranging from 20-30 headcount including hiring, onboarding, performance management, and accountability •Business Acumen: Monitored weekly performance and adjusted team focus based on sales trends to meet goals and increase sales and service. •People Management - Full life cycle of the employee from Recruiting to Offboarding. Maintain… Show more Oversaw day-to-day operations of store with average sales of $6 million annually. •Employee Management and Development: Responsible for managing staff ranging from 20-30 headcount including hiring, onboarding, performance management, and accountability •Business Acumen: Monitored weekly performance and adjusted team focus based on sales trends to meet goals and increase sales and service. •People Management - Full life cycle of the employee from Recruiting to Offboarding. Maintain employee files according to company policy and State Law. •Employee Engagement - Created fun work challenges, while providing recognition and rewards to motivate the team toward organizational goals. •Building Relationships: Built a cross-functional team environment using a growth mindset, adaptability, emotional intelligence, problem-solving ability, and collaboration. Show less Oversaw day-to-day operations of store with average sales of $6 million annually. •Employee Management and Development: Responsible for managing staff ranging from 20-30 headcount including hiring, onboarding, performance management, and accountability •Business Acumen: Monitored weekly performance and adjusted team focus based on sales trends to meet goals and increase sales and service. •People Management - Full life cycle of the employee from Recruiting to Offboarding. Maintain… Show more Oversaw day-to-day operations of store with average sales of $6 million annually. •Employee Management and Development: Responsible for managing staff ranging from 20-30 headcount including hiring, onboarding, performance management, and accountability •Business Acumen: Monitored weekly performance and adjusted team focus based on sales trends to meet goals and increase sales and service. •People Management - Full life cycle of the employee from Recruiting to Offboarding. Maintain employee files according to company policy and State Law. •Employee Engagement - Created fun work challenges, while providing recognition and rewards to motivate the team toward organizational goals. •Building Relationships: Built a cross-functional team environment using a growth mindset, adaptability, emotional intelligence, problem-solving ability, and collaboration. Show less

People and Business Manager, SF Bay Area Retail Operations

• Dec 2006 - Sep 2015

• Managed store with an average of $16 million in annual sales. Responsible for all business areas from inventory, service, and people. Managed teams from 25 -100 during my 8 years with the company. • Employee Management - Administered proper accountability, coaching, performance, and career growth conversations. • Legal Compliance and Safety: Managed all Safety and IIPP programs. Successfully decreased workers comp/GL claims by 65% through improved safety training within three… Show more • Managed store with an average of $16 million in annual sales. Responsible for all business areas from inventory, service, and people. Managed teams from 25 -100 during my 8 years with the company. • Employee Management - Administered proper accountability, coaching, performance, and career growth conversations. • Legal Compliance and Safety: Managed all Safety and IIPP programs. Successfully decreased workers comp/GL claims by 65% through improved safety training within three months. • Training and Development - Ongoing training on customer service, processes, and metrics for store staff to impact team and individual goals. • Project Management: Managed new store opening which included staffing, training, ordering, merchandising, and fixturing staying on task and on time for a successful grand opening. • Developed and implemented customer service approaches to better serve consumers and increase add-on sales by an average of $2 per ticket. Show less • Managed store with an average of $16 million in annual sales. Responsible for all business areas from inventory, service, and people. Managed teams from 25 -100 during my 8 years with the company. • Employee Management - Administered proper accountability, coaching, performance, and career growth conversations. • Legal Compliance and Safety: Managed all Safety and IIPP programs. Successfully decreased workers comp/GL claims by 65% through improved safety training within three… Show more • Managed store with an average of $16 million in annual sales. Responsible for all business areas from inventory, service, and people. Managed teams from 25 -100 during my 8 years with the company. • Employee Management - Administered proper accountability, coaching, performance, and career growth conversations. • Legal Compliance and Safety: Managed all Safety and IIPP programs. Successfully decreased workers comp/GL claims by 65% through improved safety training within three months. • Training and Development - Ongoing training on customer service, processes, and metrics for store staff to impact team and individual goals. • Project Management: Managed new store opening which included staffing, training, ordering, merchandising, and fixturing staying on task and on time for a successful grand opening. • Developed and implemented customer service approaches to better serve consumers and increase add-on sales by an average of $2 per ticket. Show less