Experience

Expedient Staffing Solutions, Inc

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Call Center Representative

  • Aug 2022 - Present

  • Assist customers, providing options/ resolutions in a timely efficient manner. • Maintain service knowledge to better assist customers with information, comments, concerns, and questions. • Follow communication guidelines, policies, and procedures. • Upgrade and cancel customer service request. • Handle customer complaints and provide alternatives and/or solutions to ensure resolutions to complaints. • Assist customers, providing options/ resolutions in a timely efficient manner. • Maintain service knowledge to better assist customers with information, comments, concerns, and questions. • Follow communication guidelines, policies, and procedures. • Upgrade and cancel customer service request. • Handle customer complaints and provide alternatives and/or solutions to ensure resolutions to complaints.



CRYSTAL BUILDING MAINTENANCE JANITORIAL SERVICES

• United States
• Facilities Services
• 1 - 100 Employee

• Maintenance Supervisor

  • Jan 2021 - Aug 2022

  • Oversee day staff’s responsibilities. • Oversee all inventory and maintenance on all equipment. • Report to director for all special task needed to maintain building cleanliness. • Responsible for all cleaning duties on surgical floor. • Empty out all trash bins, medical waste, soiled linen. • Sweeping, mopping, dusting, vacuuming. • Disinfect and sanitize all patient and staff areas. • Oversee day staff’s responsibilities. • Oversee all inventory and maintenance on all equipment. • Report to director for all special task needed to maintain building cleanliness. • Responsible for all cleaning duties on surgical floor. • Empty out all trash bins, medical waste, soiled linen. • Sweeping, mopping, dusting, vacuuming. • Disinfect and sanitize all patient and staff areas.



CRYSTAL BUILDING MAINTENANCE JANITORIAL SERVICES

• Queens, New York, United States

• Maintenance Worker

  • Aug 2020 - Jan 2021

  • Responsible for all cleaning duties on surgical floor. • Empty out all trash bins, medical waste, soiled linen. • Sweeping, mopping, dusting, vacuuming. • Oversee day staff’s responsibilities. • Disinfect and sanitize all patient and staff areas. • Oversee all inventory and maintenance on all equipment. • Report to director for all special task needed to maintain building cleanliness. • Responsible for all cleaning duties on surgical floor. • Empty out all trash bins, medical waste, soiled linen. • Sweeping, mopping, dusting, vacuuming. • Oversee day staff’s responsibilities. • Disinfect and sanitize all patient and staff areas. • Oversee all inventory and maintenance on all equipment. • Report to director for all special task needed to maintain building cleanliness.



NYU Langone Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Building Service Attendant

  • Aug 2016 - Nov 2019

  • Responsible for all cleaning duties on administrative floors. • Take out all trash and replace all trash liners daily. • Clean offices; includes dusting, sweeping, mopping, and vacuuming. • Clean all pantries, conference rooms and hallways. • Clean all glass windows with proper cleaning products. • Clean all bathrooms with proper cleaning products. • Clean all floors every night with proper cleaning products. • Inform cleaning Team Lead requests for special care on a specific rug or floor. • Periodical work daily. • Perform special cleaning tasks upon request. Show less



Commercial Building Maintenance Corporation

• United States
• Facilities Services
• 1 - 100 Employee

• Porter

  • Mar 2016 - Aug 2016

  • Responsible for running the low-rise elevator during shift hours. • Assist Engineers In all Tasks. • Paint all rooms requested by staff including stairs cases, basements, boiler rooms. • Relocate equipment as requested and dispose of any trash following proper procedures. • Clean the management offices including removing trash, dusting, sweeping, and moping. • Work Overtime when needed including 18-hour shifts. • Responsible for running the low-rise elevator during shift hours. • Assist Engineers In all Tasks. • Paint all rooms requested by staff including stairs cases, basements, boiler rooms. • Relocate equipment as requested and dispose of any trash following proper procedures. • Clean the management offices including removing trash, dusting, sweeping, and moping. • Work Overtime when needed including 18-hour shifts.



CRYSTAL BUILDING MAINTENANCE JANITORIAL SERVICES

• United States
• Facilities Services
• 1 - 100 Employee

• Team Supervisor

  • Nov 2015 - Feb 2016

  • Oversee the paint staff's responsibility. • Oversee all maintenance on painting equipment. • Report to director for all special task needed. • Ensure cleanliness at the end of the shift. • Oversee the paint staff's responsibility. • Oversee all maintenance on painting equipment. • Report to director for all special task needed. • Ensure cleanliness at the end of the shift.



Commercial Building Maintenance Corporation

• United States
• Facilities Services
• 1 - 100 Employee

• Cleaning Supervisor

  • Jan 2014 - Aug 2015

  • Cleaning supervisor for all New York City "WeWork" locations. • Responsible for training all MSAs and Porters. • Oversight of 17 commercial buildings, 120+ employees. • Ensure all employees are present and on site, kept track of employees work hours for payroll. • Ensure member’s satisfaction with any related matters to detail cleaning. • Assist the area manager with post construction cleaning and additional various task. • Managed and strategized cleaning routines for employees. • On call for any work-related matters. • Oversee employee’s storage rooms are maintained clean and organized. • Ensure all employees use proper cleaning products and materials. Show less



J&A Cleaning Services

• Facilities Services

• Porter

  • May 2013 - Jan 2014

  • "WeWork" cleaning crew. • Brewing coffee. • Restocking dairy products, office supplies, etc. • Ensure that all office amenities were prepared before members started their workday. • Assist all community managers with tasks upon request. • Take Initiative on all extra responsibilities. • Post construction cleaning. • High dusting, window cleaning, office cleaning. • Use all proper cleaning materials for all different kind of surfaces. • "WeWork" cleaning crew. • Brewing coffee. • Restocking dairy products, office supplies, etc. • Ensure that all office amenities were prepared before members started their workday. • Assist all community managers with tasks upon request. • Take Initiative on all extra responsibilities. • Post construction cleaning. • High dusting, window cleaning, office cleaning. • Use all proper cleaning materials for all different kind of surfaces.