Experience

Emirates Insurance Company

• United Arab Emirates
• Insurance
• 200 - 300 Employee

• Claims Officer Non-Motor

  • Apr 2017 - Present

  Working as part of a claims handling team reporting to the Claims Manager and Incident and Claims officer in connection with all incidents/claim notifications and liaise with the business and other stakeholders to gather relevant information internally to assist in coming to a determination on liability.Receive record and process all incoming insurance claims for assigned areas.Interpret basic policy coverage’s and determine if coverage’s apply to claims submitted, escalating issues as needed.Set reserves and authorize payment within scope of authority.Settle claims in the most cost effective manner, ensuring timely issuance of disbursements.



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Claims Officer- ID Property

  • May 2014 - Jun 2015

  Provide delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.Receive record and process all incoming insurance claims for assigned area of Australian base clients.Interpret basic policy coverage’s and determine if coverage’s apply to claims submitted, escalating issues as needed.Set reserves and authorize payment within scope of authority.Settle claims in the most cost effective manner, ensuring timely issuance of disbursements.Identify suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken.Ensure compliance with QBE policies, procedures and relevant legislation.



West Contact Services Philippines

• Voice and Data Services Supervisor

  • Aug 2012 - Apr 2014

  Responsible in tracking the day to day life cycle of an order for a U.S. telecommunications account.Responsible for system data entry and processing new telephone service orders for AT&T business clients.Manage and track the orders from receipt through successful completion while ensuring service commitments. Constantly coordinating with the provisioning, technician and other related departments regarding the progress of the orders and must be aware of the escalation processes for each step of order lifecycle, ensuring it is followed when needed.Participate in client meetings and conference calls in order to keep them current and updated. Identify issues if any and make recommendations on how to eliminate future occurrences. Prepares daily call reports, weekly work plans and monthly analyses.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Associate

  • Aug 2007 - Jul 2012

  Process business outsourcing services to an Australian Telecommunications company.Prepares for customer inquiries by studying products, services, and customer service processes.Responds to customer inquiries, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer's understanding of information and answer.Records customer inquiries by documenting inquiry and response in customers accounts.Improves quality service by recommending improved processes, identifying new product and service applicationsAccomplishes customer service and organization mission by completing related results as needed.



Wejie Cargo Forwarders

• Customer Service Staff

  • Mar 2004 - Jul 2007

  Attracts potential customers by answering product and service questions, suggesting information about other products and services.Opens customer accounts by recording account informationMaintains customer records by updating account informationHandle customers complaintMaintains financial accounts by processing customer adjustmentsPrepares product or service reports by collecting and analyzing customer information. Attracts potential customers by answering product and service questions, suggesting information about other products and services.Opens customer accounts by recording account informationMaintains customer records by updating account informationHandle customers complaintMaintains financial accounts by processing customer adjustmentsPrepares product or service reports by collecting and analyzing customer information.