Experience

The Stern Cardiovascular Foundation, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Desk Receptionist

  • Oct 2022 - Present

  Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Resolved customer issues quickly and notified supervisor immediately when problems escalated. Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Used internal software to process reservations, check-ins and check-outs. Transcribed phone messages and relayed to appropriate personnel. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate. Show less



Visiting Angels In-Home Care

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Respite Worker

  • May 2021 - Oct 2022

  Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Provided patients with assistance in completing daily tasks, reducing daily burden on family members. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Monitored progress and documented patient health status changes to keep care team updated. Completed entries in log books, journals and care plans to accurately document and report patient progress. Trained new caregivers in agency policies and proper methods to meet clients' needs. Show less



Goldton at Southaven

• PRN Nurse

  • May 2021 - Jan 2022

  Educated family members and caregivers on patient care instructions. Evaluated patient histories, complaints and current symptoms. Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care. Advocated for and strived to protect health, safety and rights of patient. Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations. Educated family members and caregivers on patient care instructions. Evaluated patient histories, complaints and current symptoms. Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care. Advocated for and strived to protect health, safety and rights of patient. Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.



TURNING POINT HOME HEALTH INC

• United States
• Medical Practices

• Home Care Provider

  • Oct 2020 - May 2021

  Assisted with dressing guidance, grooming, meal preparation and medication reminders. Assisted clients with daily living needs to maintain self-esteem and general wellness. Built strong relationships with clients to deliver emotional support and companionship. Cleaned house, ran errands, managed laundry and completed weekly grocery shopping. Assisted patients with self-administered medications. Assisted with dressing guidance, grooming, meal preparation and medication reminders. Assisted clients with daily living needs to maintain self-esteem and general wellness. Built strong relationships with clients to deliver emotional support and companionship. Cleaned house, ran errands, managed laundry and completed weekly grocery shopping. Assisted patients with self-administered medications.



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Cashier Customer Service

  • Nov 2019 - Jul 2020

  Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Mentored new team members on POS system operation, customer service strategies and sales goals. Show less