Housekeeping Volunteer

• Nov 2020 - Present

Customer Service Representative

• May 2018 - Jan 2019

• Updated and input route information into computer system on a daily basis. • Answered inbound calls from USAA (veterans) members. · Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%. • Responded quickly to customer inquiries, asking questions to better understand needs. · Collected customer feedback and recommended procedural or product changes to enhance future service delivery. · Maintained up-to-date knowledge of towing procedures and applied knowledge to customer interactions. Show less

Cashier Customer Service

• Jun 2016 - May 2018

· Monitored self-checkout systems and provided assistance or intervention when required. • Counted cash in register drawer at beginning and end of shift. • Restocked, arranged and organized merchandise in front lanes to drive product sales. • Maintained current knowledge of store promotions and highlighted sales to customers. • Educated customers on promotions to enhance sales. • Resolved customer complaints and maintained clean and tidy checkout area. · Maintained customer satisfaction while handling product returns quickly and professionally. Show less

Cashier Specialist

• May 2012 - Sep 2013

· Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. · Mentored new team members on POS system operation, customer service strategies and sales goals. • Counted cash in register drawer at beginning and end of shift. · Reviewed and resolved differences between accounting information and cash drawer. • Restocked, arranged and organized merchandise in front lanes to drive product sales. • Checked prices for customers and processed items sold by scanning barcodes. • Assisted customers by answering questions and fulfilling requests. • Educated customers on promotions to enhance sales. · Answered questions about store policies and concerns to support positive customer experiences. • Reviewed weekly sales circulars and monitored price changes. Show less