Melanie Zayat

Project Manager at Litebox
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Professional working proficiency
  • Italian Professional working proficiency
  • Chinese Elementary proficiency
  • Hebrew Limited working proficiency
  • Portuguese Elementary proficiency
Skills

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I really enjoyed working with Mel. She is well structured and has a distinct understanding of the aims and purposes of what the customer needs while being always opened to her peers' suggestions and criticism. She is always aware of one's strengths and makes the best out of them. This made it easier to foster a supportive workplace where everyone felt respected and inspired to provide their best effort. She always made time to sit down and guide me. A true leader! From whom I've learned the most on my Customer Experience journey. Something I will be always thankful for.

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Credentials

  • ClickUp Intermediate Certificate
    ClickUp
    Aug, 2023
    - Oct, 2024
  • Marketing Digital: Community Manager & Publicidad
    Coderhouse
    Dec, 2020
    - Oct, 2024
  • Desarrollo Web
    Coderhouse
    Oct, 2020
    - Oct, 2024
  • UX/UI Design
    Coderhouse
    Aug, 2020
    - Oct, 2024
  • Certified Scrum Product Owner (CSPO)
    ThinkLouder
    Jun, 2022
    - Oct, 2024

Experience

  • Litebox
    • India
    • IT Services and IT Consulting
    • Project Manager
      • Dec 2022 - Present
  • ArtPlacer
    • United States
    • Software Development
    • 1 - 100 Employee
    • Product Manager
      • Feb 2022 - Dec 2022

      In my current role at ArtPlacer, I work closely with C Level leaders, shaping the product roadmap and prioritizing releases based on metrics, performance, and resources.I manage and adapt customer feedback to translate into actionable user stories, and I work alongside designers and developers in establishing priorities and evaluating effort vs value.

    • Head Of Customer Experience
      • Jun 2020 - Dec 2022

      As a CX Head, I built and currently coordinate the entire Customer Experience strategy, analyze feedback, and turn data into action. I lead operations but mostly focus on acquisition and retention. I strongly advocate for a customer centric organization building.

    • User Experience Lead
      • Jun 2020 - Dec 2022

      As a UX Lead I run all user-related research, handle interface copywriting and implement tests and observation to enhance flows. I also collaborate with the Design team to enhance experiences and build more intuitive interfaces.

  • Freelance (Self employed)
    • Human Resources Services
    • 100 - 200 Employee
    • EN <> SPA Interpreter - Translator
      • 2011 - Oct 2020
  • Accor
    • France
    • Hospitality
    • 700 & Above Employee
    • Guest Service Agent
      • May 2019 - Jan 2020

    • Guest Services Agent
      • May 2019 - Jan 2020

  • Studio 8 Boutique Residences
    • Front Desk Guest Services Agent
      • Jan 2018 - Aug 2018
  • Escuela Martin Buber
    • Argentina
    • Primary and Secondary Education
    • 1 - 100 Employee
    • English Second Language Teacher
      • Feb 2017 - Feb 2018
  • Galileo Galilei
    • Italy
    • Higher Education
    • 1 - 100 Employee
    • English Teacher
      • Feb 2016 - Feb 2017
  • Particular
    • Belgium
    • Media Production
    • 1 - 100 Employee
    • Profesora particular
      • Mar 2011 - Apr 2016

      Profesora particular de inglés, lengua castellana y hebreo Profesora particular de inglés, lengua castellana y hebreo

  • PROLAURUM INTERNATIONAL
    • Bilingual Executive Assistant
      • Oct 2015 - Feb 2016
  • Denominador Comun
    • Spain
    • Medical Equipment Manufacturing
    • Translator
      • 2015 - 2015
  • Embassy of India
    • International Affairs
    • 200 - 300 Employee
    • Interpreter
      • Nov 2014 - Dec 2014

      Intrepreter for Indian traders Intrepreter for Indian traders

  • DOC Buenos Aires
    • Interpreter
      • Oct 2014 - Nov 2014

      Intérprete para director cinematográfico Intérprete para director cinematográfico

  • FERSiC (Fundación Estudios de Rorschach Sistema Comprehensivo)
    • Argentina
    • Higher Education
    • 1 - 100 Employee
    • Interpreter
      • Sep 2014 - Oct 2014

      Interpreter for FERSiC International Interpreter for FERSiC International

  • Museo Nacional de Bellas Artes
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Intern
      • Aug 2014 - Sep 2014

      Pasante en el área de informes Pasante en el área de informes

  • Go Global!
    • Spain
    • Real Estate
    • Freelance Translator
      • May 2014 - Jun 2014
  • Tejidos Sureños
    • Design Services
    • Assistant Secretary
      • Feb 2014 - Mar 2014
    • Interpreter
      • Nov 2013 - Dec 2013

      Spanish-English interpreter for Indian traders Spanish-English interpreter for Indian traders

  • ORLOSH
    • Argentina
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Interpreter
      • May 2013 - Jun 2013

      Spanish-English interpreter for medical supplies company Spanish-English interpreter for medical supplies company

Education

  • Universidad de Belgrano
    Postgraduate Degree, User Experience Research
    2022 - 2022
  • DesignCore
    UX Researcher, Research Methodology and Quantitative Methods
    2021 - 2021
  • Coderhouse
    UX/UI Designer, UX
    2020 - 2020
  • Coderhouse
    Web Developer - Basic, Web Page, Digital/Multimedia and Information Resources Design
    2020 - 2020
  • Escuela Da Vinci
    Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
    2016 - 2017
  • Universidad del Museo Social Argentino
    Bachelor's degree, Language Interpretation and Translation
    2011 - 2015

Community

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