Product Manager

• Mar 2022 - Present

My role is a dynamic blend of strategic planning, hands-on leadership, and flawless execution. I take pride in my ability to not just plan but also lead the way to bring our products to life. I oversee a diverse portfolio of products that play a pivotal role in driving our organisation's success. In my current role, I hold the reins for a trio of critical products: Internal SaaS Application: This is the backbone of our internal operations, empowering our teams with a comprehensive suite of tools for efficient day-to-day activities, including robust reporting and customer management. It's the engine that keeps our internal processes running smoothly. External SaaS Application: Our customer-facing jewel, this application provides a seamless interface for our clients to manage their accounts and access vital information. It's the face of our brand to the outside world, and I'm proud to spearhead its continuous improvement. Data Processing Application: This multifaceted application acts as a bridge between our organization and our service partners. It excels in translating and integrating data received from these partners, facilitating smooth communication via APIs and SFTP connections. It's a linchpin in our data ecosystem. In my role, I bear the responsibility for the strategic direction and ultimate success of these products. Collaborating closely with senior leaders, I ensure that our product roadmap is firmly aligned with the North Star of our business. Leading a talented design team, I am at the forefront of crafting exceptional user experiences. Moreover, my role necessitates a close partnership with our engineering and QA teams to ensure seamless project delivery in an Agile environment. Show less

Senior Product Manager

• Jan 2022 - Mar 2022

Day-to-day I work closely with the Head of Product and the CTO to maintain and evolve the product vision. Day-to-day I work closely with the Head of Product and the CTO to maintain and evolve the product vision.

Global Product Manager

• Jan 2021 - Jan 2022

I had the privilege of taking the helm in a dynamic and client-focused capacity, spanning across EMEA, Asia, and North America. This multifaceted role demanded a diverse skill set, I relished the opportunity to lead and innovate on several fronts.Product Portfolio: My primary focus was on nurturing a suite of products, a cutting-edge SaaS tool tailored for exhibiton organisers. This platform was designed to revolutionise how event organisers manage their show floor plans, optimising efficiency and effectiveness.Leadership and Management: I skillfully juggled management duties, overseeing engineering and design teams. On the other side, I guided the sales and implementation teams, ensuring a seamless and client-centric experience. My role required a keen understanding of both the technical and customer-facing aspects of our products.Stakeholder Engagement: A significant portion of my time was dedicated to collaborating with stakeholders. I engaged with clients and partners to gather their requirements, helping to shape our products in alignment with real-world needs. A customer-centric approach was pivotal to success.Strategic Vision: I was instrumental in charting the course for our offerings. I developed a holistic view that encompassed both product development and financial performance, managing the Profit & Loss requirements with diligence.Product Features: The product boasted an impressive array of features, including collaborative working tools, drawing functionality akin to industry-leading platforms like Figma, robust eCommerce capabilities, real-time API integrations with various third-party services, and CRM integration. In retrospect, my role was an exhilarating blend of leadership, innovation, and strategic acumen. I thrived on the challenge of delivering a world-class product that not only met but exceeded the expectations of our diverse global clientele. Show less

Implementation and Customer Success Manager

• Oct 2019 - Jan 2021

I served as a vital bridge between our organisation and its valued clients, all while being an integral part of the Product Team. My role was more than just client support; it was about fostering a culture of customer-centricity and operational efficiency within the Product Team. I thrived on the opportunity to be the conduit between our clients' needs and our organisation's capabilities, driving positive outcomes for all stakeholders involved.Client-Centric Advocate: As a client-facing professional, my primary mission was to provide unwavering support to our external stakeholders on a global scale.Collaborative Engineering Partnership: My role necessitated close collaboration with our engineering teams. I actively engaged with them to relay valuable customer feedback, validate bug reports, and contribute to quality assurance efforts during product deployments. Operational Excellence: Recognising the importance of transparent and streamlined operations, I spearheaded the implementation of various processes. These processes were designed to ensure regular updates reached our Senior Leadership Team (SLT), thereby keeping them informed about our progress and challenges. Show less

Operations Manager

• May 2018 - Oct 2019

I took on a pivotal responsibility that demanded precision, planning, and impeccable execution. As the orchestrator of a diverse array of national and international exhibitions, my role was centered around delivering exceptional results within stringent constraints. My role was a captivating blend of creative vision and operational excellence. It was a testament to my ability to thrive under pressure and deliver outstanding results in a dynamic and fast-paced environment.Exhibition Planning and Execution: At the heart of my role was the meticulous planning and execution of a wide spectrum of exhibitions. These events, both on a national and international scale, served as platforms for showcasing our organization's offerings. From the outset, I embraced the challenge of bringing these exhibitions to life.Collaborative Excellence: Collaboration was the cornerstone of my success. I engaged seamlessly with a diverse set of stakeholders, including contractors, designers, and internal and external partners. My ability to foster productive partnerships ensured that our exhibitions not only met but exceeded expectations.Rigorous Time and Budget Management: One of the defining characteristics of this role was the unwavering commitment to deadlines and budgets. In the world of exhibitions, timeframes are immovable, and financial margins are incredibly tight. My expertise lay in meticulously tracking and managing every moving part, ensuring that we adhered to schedules and budgets without compromise. Show less

Project Manager Contract

• Feb 2018 - Apr 2018

During my time in the fintech industry, I had the privilege of collaborating closely with the Satago team. My role centered on implementing and enhancing various facets of our operations, with a particular focus on marketing, events, and project management. In this dynamic environment, I contributed my expertise to drive innovation and efficiency, ultimately supporting the growth and success of the organisation During my time in the fintech industry, I had the privilege of collaborating closely with the Satago team. My role centered on implementing and enhancing various facets of our operations, with a particular focus on marketing, events, and project management. In this dynamic environment, I contributed my expertise to drive innovation and efficiency, ultimately supporting the growth and success of the organisation

Contractor Project Manager

• May 2017 - Dec 2017

As a key member of the Marcoms department at Philips Entertainment Lighting, I had the privilege of spearheading the delivery of technical events across the UK, Europe, and America within the Entertainment Lighting industry. My role also involved actively contributing to the implementation of new processes and procedures. With a passion for precision and innovation, I played a pivotal role in enhancing the organisation's presence and operations in this dynamic sector. As a key member of the Marcoms department at Philips Entertainment Lighting, I had the privilege of spearheading the delivery of technical events across the UK, Europe, and America within the Entertainment Lighting industry. My role also involved actively contributing to the implementation of new processes and procedures. With a passion for precision and innovation, I played a pivotal role in enhancing the organisation's presence and operations in this dynamic sector.

Technical Project Manager

• Jan 2017 - Apr 2017

Day to day management of client accountProject lead on digital projects, Web and integrated campaigns, communication and incentive campaignsTechnical lead at events working with production agencies and assist with anyone technical planning, requirements, and troubleshooting - the UK and international

Product Manager

• May 2014 - Apr 2017

Product lead for UK’s leading telecom internal Rewards and Recognition website and app - managing designers and developers. (circa 5,000+ registered users). Responsible for the day-to-day project management of internal rewards and incentive schemes. Designed and managed Philips Entertainment Lighting dealer incentive scheme (website and comms) launched 1 February 2016.

Creative Services Project Manager & Graphic Designer

• Sep 2007 - May 2014

• Manage small design studio - 3 full time designers, circle of freelancers (mainly print but also digital projects) • Building client relationships • Client briefings, meetings and brainstorming • Manage client budgets and requirements • Print and supplier buying and management • Scheduling of all projects • Design and layout of various newsletters, exhibition materials and branding • Design email marketing newsletters, front-end website design, newsletters, branding, exhibition materials • Preparation of tender documents • Clients include: NHS, Royal Colleges, Mitsubishi Power Systems Europe, Burdett Trust. Show less

Graphic Designer/marketing assistant

• Aug 2006 - Aug 2007

Graphic designer

• Aug 2004 - Jul 2006

Graphic Designer Marketing Assistant

• 2001 - 2003