Melanie Wagner
Mercer University IT Student Supervisor at Mercer University- Claim this Profile
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Spanish Limited working proficiency
Topline Score
Bio
Experience
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Mercer University
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United States
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Higher Education
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700 & Above Employee
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Mercer University IT Student Supervisor
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Aug 2022 - Present
• Manage Help Desk student workers in day-to-day responsibilities • Assist in development of training materials and carry out new employee training • Assess progress, productivity, and skill level of student workers at regular intervals after hiring • Continue to perform Help Desk Student Worker responsibilities • Assist in interview and hiring processes for student workers
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Mercer University IT Field Support Student Worker
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Jan 2022 - Present
• Work with customers onsite with hardware issues, event assistance, and office setups • Provide quotes for equipment to departments when necessary • Inventory equipment as it arrived and notified customers after initial imaging or setup to schedule office setups
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Mercer University IT Help Desk Student Worker
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Jun 2019 - May 2022
• Work with customers remotely to troubleshoot a wide range of technical issues • Communicate between departments when necessary to assist customers with hardware issues or onsite event assistance unable to be done remotely
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Mercer University IT Field Support Student Worker
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Feb 2020 - Apr 2020
• Work with customers onsite with hardware issues, event assistance, and office setups • Provide quotes for equipment to departments when necessary • Inventory equipment as it arrived and notified customers after initial imaging or setup to schedule office setups
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Mercer University - Walter F. George School of Law
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United States
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Higher Education
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1 - 100 Employee
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IT Student Worker
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Jan 2021 - May 2021
Assist with new computer setups General user support Inventory Data entry Assist with new computer setups General user support Inventory Data entry
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Diagnostic Solutions Laboratory, LLC
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United States
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Biotechnology Research
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1 - 100 Employee
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Accessioner
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May 2020 - Jul 2020
In this position, I split my time 70/30 percent entering test requisition forms into a database to assign samples to the correct section of the lab for testing and assisting a lab supervisor to calibrate a HPLC MS/MS machine by introducing pure samples to the system and interpreting the graphs created to make mixed samples interpretable once the machine was used for lab work. In this position, I split my time 70/30 percent entering test requisition forms into a database to assign samples to the correct section of the lab for testing and assisting a lab supervisor to calibrate a HPLC MS/MS machine by introducing pure samples to the system and interpreting the graphs created to make mixed samples interpretable once the machine was used for lab work.
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University of Georgia Griffin Campus
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United States
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Higher Education
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1 - 100 Employee
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UGA Young Scholar
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Jun 2018 - Jul 2018
• Conducted graduate level primary research on the degradation of an organic pollutant with a diverse team of international researchers • Gained experience using wet chemistry methods including electrolysis, mass spectroscopy, centrifuging samples, and recording results in a comprehensible manner • Developed a research presentation summarizing six weeks of experiments and presented research for professors of the university as well as guest researchers from around the world • Conducted graduate level primary research on the degradation of an organic pollutant with a diverse team of international researchers • Gained experience using wet chemistry methods including electrolysis, mass spectroscopy, centrifuging samples, and recording results in a comprehensible manner • Developed a research presentation summarizing six weeks of experiments and presented research for professors of the university as well as guest researchers from around the world
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Education
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Mercer University
Biochemistry and Molecular Biology, College of Liberal Arts