Dealer Relations

• Feb 2021 - Present

Build and maintain relationships with association members, utilizing knowledge of the many members-only benefits and connecting members with programs, services and partners to accommodate their business needs. Connecting current and future members for improved industry synergy.

Senior Membership Manager

• Oct 2019 - Feb 2021

Develop and maintain event operations, logistics and memberships for trailer dealerships, manufacturers and industry vendors. Primary goals are to meet and exceed membership renewals, new memberships and registration goals as well as to plan and organize yearly trade shows with attendance of up to 6,000. *Research and development of new management systems, benefits and sales strategies.*Created and maintained client relationships and benefit contracts, reaching above membership sales goals for over 2 years, consistently.*Management of housing contracts, event logistics, booth sales, event registration, speakers, sponsor receptions, accommodation management and booking. *Responsible for consistency and accuracy of the client database and generating monthly status reports.*Creation, management and development of educational webinar programs, speaker coordination and registration.

Membership and Event Manager

• May 2019 - Oct 2019

Membership Sales and Management: Manage the recruitment and enrollment of new members while also acquiring membership prospects. Management of client information database, membership profiles, customer service, strategize to obtain and retain current members and potential memberships while meeting monthly membership goals. Manage and communicate membership benefits, host dealer education webinars and schedule monthly membership review calls. Event Management: Fully manage trade show events, coordinate dealer-related receptions, hotel and room management from multi-chain hotels through Passkey, manage attrition and provide monthly hotel reports. Manage events relating to trade show and dealer registration.

Event Manager

• Jul 2018 - May 2019

Develop and maintain event operations, logistics and memberships for trailer dealerships, manufacturers and industry vendors. Primary goals are to meet and exceed membership renewals, new memberships and registration goals as well as to plan and organize yearly trade shows with attendance of up to 4,000. *Creation, management and development of educational webinar programs, speaker coordination and registration.*Management of housing contracts, event logistics, booth sales, event registration, speakers, sponsor receptions, room management and booking.

Healthcare Systems & Services Practice Operations Coordinator - North, Central and South America

• Jun 2016 - Jun 2018

Healthcare Systems & Services Practice Operations Administrator - North, Central and South America

• May 2014 - Jun 2016

Maintained operations within the healthcare practice of a global consulting firm with solution based problem solving skills. Primary goal was to present high level delivery on projects within practice leadership and local teams. Work scope involved redesigning training and project development practices and problem solving methods within operations as well as manage multiple pipelines within practice’s leadership and local teams including:*Development of new internal processes and programs, strategic implementation and support of practice-wide delivery of new programs.*Responsible for consistency and accuracy of the client web portal, which is needed for successful collaboration and implementation of conferences across the global United States.*Maintained multiple CRM databases which contained detailed client information. Responsible for keeping the data secured, updated and uniformed so the members of other teams can clearly and accurately execute their tasks.*Planned, contracted and coordinated large-scale client and internal conferences, leadership meetings and knowledge summits including onsite support, management of contracts, hotel lists, travel, site management, communications, registration, content and invite processes. Events ranged from 250 to 2,000 attendees. *Collaborated with domestic and international teams on numerous programs and projects associated with company and client events ranging from 200 to 1,300 people. *Onboarding new consultants, management of current staff and senior level recruitment.*Consistently and accurately processing practice invoices, external advisor invoices, utilization tracking and reporting, transferring colleagues between role functions and office book and maintaining records of staffing movements within the practice.

Legal Secretary

• Jun 2012 - May 2014

Worked autonomously, balancing over 200 active case files consisting of highly confidential clients. Retained knowledge on current law, regulations, state and local procedures as well as managed multiple attorney schedules, arranged travel and managed case proceedings. Maintained up to date knowledge in current procedures in cases involving torts, breach of contract, civil litigation, commercial litigation, securities, casualty and premises liability, negligence, 1983 Civil Rights claims and complex business litigation.*Drafted legal pleadings, memorandums, depositions and case summaries*Management of over 250 active case files*Knowledge of State and Federal law practices*Management of multiple equity and non-equity partner schedules involving travel, coordination ofhearings, scheduled meetings*Oversaw scheduling of high profile confidential client meetings, hearing preparation and national trials

Legal Assistant Paralegal

• Jul 2010 - Jun 2012

Scheduled hearings, electronic filing, District and Federal court filings, schedule client meetings, drafted pleadings,hearing Binders, prepared attorneys for hearings, schedule depositions, organized and prioritized numerous tasks and completed them under time constraints, and scheduled appointments such as depositions, mediation, arbitration, trials, and client meetings. Coordinated hearings and other events with courts, prepared legal documents, routine correspondence and memoranda from written and oral drafts/dictation; drafted standard correspondence, assisted in billing, billing edits and invoices.

Director Of Operations

• Apr 2008 - Aug 2010

Complete office management of a mid-size legal office including interviewing, hiring, on-boarding and training, client and vendor meetings and billing coordination. The law practice handled cases involving primarily chapter 7 and 13 individual bankruptcy, foreclosure and criminal cases.*Finance management and billing coordination*Employee management*Payroll processing*Complete client management, from scheduling to processing and case management*Establishment of new hire editorials, training materials and policy handbook

Non-Equity Performer

• 2006 - 2009

Stage performer for various shows within the park Stage performer for various shows within the park

Office Administrative Assistant

• Aug 2007 - Aug 2008

fka Langford Law Group:Simultaneously conducted firm matters between a 20 line phone system, light drafting ofpleadings, handled incoming mail, directed e-mail and facsimile traffic, coordinated clientmeetings, scheduled depositions and hearings, draft firm correspondence, and maintained fka Langford Law Group:Simultaneously conducted firm matters between a 20 line phone system, light drafting ofpleadings, handled incoming mail, directed e-mail and facsimile traffic, coordinated clientmeetings, scheduled depositions and hearings, draft firm correspondence, and maintained

Diamond Specialist, Sales Associate

• Apr 2003 - Feb 2007

Traveled to several store locations to train future employees and update employees oncurrent store issues, overcoming obstacles in retail sales, avoiding theft, and safetyprocedures. I worked with retail customers in all facets, from greeting to choices in styleand quality, leading to price and purchase. I consistently received awards for serviceexcellence and exceeded sales goals Traveled to several store locations to train future employees and update employees oncurrent store issues, overcoming obstacles in retail sales, avoiding theft, and safetyprocedures. I worked with retail customers in all facets, from greeting to choices in styleand quality, leading to price and purchase. I consistently received awards for serviceexcellence and exceeded sales goals

Diamond Specialist, Sales Associate

• Nov 2001 - Apr 2003

Sales, Customer Service Sales, Customer Service