Melanie Zambrano
Student Nurse, Clinical Rotations at Mesa Community College- Claim this Profile
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Bio
Credentials
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BLS/ CPR Certification
American Heart Association -
Level 1 Fingerprint Clearance Card
State of Arizona Department of Public Safety -
TB Health Card
Maricopa County Department of Public Healt
Experience
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Mesa Community College
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United States
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Higher Education
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700 & Above Employee
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Student Nurse, Clinical Rotations
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2018 - Present
The following nursing skills were implemented and utilized in a hospital setting under the supervision of a registered nurse. Medical-Surgical / Banner University Medical Center & St. Joseph’s Hospital and Medical Center/ 2019- 2020 • EKG application and interpretation • Oral, NG and tracheostomy care and suction • Blood draws and IV insertion & care • Setting IV infusion & gravity pumps along with IV medication dosage calculation & safe administration Mental Health / Valleywise Behavioral Health Center / 2019 • Assessment of and use of therapeutic communication with behavioral health patients Geriatric Care / Friendship Village- Mesa / 2019 • Obtain vitals including blood pressure, temperature, pulse, respiratory rate, height, weight and blood sugar • Assess the patient from head to toe • Assist with ambulation and activities of daily living • Reposition and/or transfer bed-ridden patients using proper body mechanics • Provide appropriate wound and ostomy care using aseptic technique • Assess and insert urinary catheter as ordered using sterile technique • Ensure proper airway management and oxygen therapy are implemented as ordered • Provide safe oral, enteral, and injectable medication administration Pediatric Care / Phoenix Children’s Hospital / 2018 • Assessment of and use of therapeutic interaction with pediatric patients Obstetrics / Banner University Medical Center / 2018 • Assessment of and use of therapeutic communication with obstetric patients
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Desert Women's Care
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United States
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Medical Practices
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1 - 100 Employee
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Medical Assistant, Uncertified
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2017 - 2020
This position did not require Medical Assisting Certification, however thorough training was provided to complete all MA tasks as well as reception, billing, patient relations and administrative assisting. • Greet and check-in patients, respond to patient inquiries and schedule appointments • Review patient insurance eligibility, benefits and authorization requirements • Send referrals, medical records, imaging & blood work orders via fax • Promptly answer phone calls and respond to voicemails/ emails/ faxes • Efficiently complete and submit prior authorizations for approval • Collect and document patient medical history and vitals into electronic charting system • Assist with diagnostic exams and procedures including but not limited to: well women’s exams, transabdominal and transvaginal ultrasounds, hysteroscopies, endocervical biopsies, intramuscular injections, and suture removal
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CVS Pharmacy
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Pharmacy Technician Trainee
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2016 - 2018
• Assisted patients with identifying & locating over-the-counter medications & medical supplies • Advocated for patient adherence with medication guidelines • Effectively and accurately transcribed written prescriptions into pharmacy database • Reviewed prescription orders, calculated quantities, and organized medications for dispensing • Prepared intravenous solutions and compounded medications under supervision • Maintained current notes & paperwork related to patient’s drug therapy & pharmacy care plan • Facilitated communication between the patient and insurance companies, doctors, labs, etc.
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State Farm
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United States
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Insurance
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700 & Above Employee
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Customer Service Representative
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2013 - 2015
Customer Service Representative · Provided a remarkable phone experience for the customers by responding to general inquiries about the products and services offered as well as solve related customer concerns. · Used Online Billing System to process insurance payments and answer accompanying questions to make certain that customers were well informed about their statements. · Took detailed loss reports for automobile and homeowner policies to ensure a smooth claim process for customers. · Relay details of customer interaction to agency or claim handling office including customer inquiries, concerns, or comments. · Continuously exceeded site goals to ensure efficient customer service is being provided. Wellness Ambassador · Communicated health related information to maximize employee awareness of company health benefits to support employee well-being. · Organized contests and events to promote health awareness among the site. · Gathered health details of employees to determine discounts which may apply to health benefits. Peer Mentor · Served as a valuable resource to peers by providing guidance to ensure procedures were implemented correctly to create a more efficient environment for the customers and the representatives. · Led team meetings to present tips and best practices for lowering call handle times to ultimately satisfy and retain customers. · Received escalated phone calls from peers to alleviate the caller and reconcile the dispute to assure customer retention. · Helped motivate team members in reaching personal and team goals resulting in the fulfillment of goals for the site.
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Education
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2019 - 2020
Mesa Community College
Associate of Science - AS, Registered Nursing/Registered Nurse
Community
