Melanie Wilcocks

Support Specialist at Saddlefit 4 Life®
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Contact Information
us****@****om
(386) 825-5501
Location
DE
Languages
  • English Native or bilingual proficiency
  • Afrikaans Native or bilingual proficiency
  • Dutch Limited working proficiency
  • German Professional working proficiency

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Credentials

  • IMM marketing certification
    IMM Graduate School

Experience

  • Saddlefit 4 Life®
    • Canada
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Support Specialist
      • Nov 2021 - Present

  • Families in Global Transition
    • United States
    • International Affairs
    • 1 - 100 Employee
    • Operations Lead
      • Jan 2021 - Present

  • Marikami Business Consultants
    • Centurion
    • Owner
      • Oct 2015 - Jan 2021

      Business Consulting and Project management expertise. Business Consulting and Project management expertise.

  • African Bank
    • South Africa
    • Banking
    • 700 & Above Employee
    • Credit Card Senior Business Analyst (Card Systems Requirements Manager)
      • Nov 2011 - Apr 2015

      Analysis of business requirementsDefine business needsDefine solution approachConduct feasibility studiesInvestigation of possible system solutionsCreation of functional specificationsEstimate requirements activitiesFacilitate requirements workshopsCreation of requirements packagesBuild Use Cases (Functional And non Functional Requirements Analysis)Investigation and enhancement of current Business processesConducting JAD SessionsBusiness Process MappingDetermine GAP in capabilities to meet business needs(Transition Requirements Analysis)Requirements prioritization and change managementSpecify and Model requirementsConduct Structured walkthroughsSolution validationEvaluate the quality of solutions implementedPreparation and Presentation of Project related documentationGUI MappingUser TrainingUser SupportRisk ManagementCommunicationDeploy Planning and CoordinationPreparation of Test Completion reportsIdentifying and writing specifications for Bug fixesJunior BA TrainingCritical Competencies-Presentation Skills-Quality Assurance Skills-Business Acumen-Attention to detail-Analytical Skills-Negotiation Skills-MS Office -SQL-Visio & ARIS-UML-Java-DB2-Web Methods-Resilience-Communication Skills (written & verbal)-Results & deadline driven

    • Senior Business Analyst
      • Aug 2008 - Nov 2011

      Business Analysis experience for the Debt Counselling and Payment Distribution Agencies strategy.- Analysis of initial business requirementsDefine business needsDefine solution approachConduct feasibility studies- Investigation of possible system solutions- Creation of functional specificationsEstimate requirements activitiesFacilitate requirements workshopsCreation of requirements packages- Build Use Cases- Investigation and enhancement of current Business processes- Initial Specification, Setup and Implementation of the PDS system as a whole (Genesis)- Conducting JAD Sessions- Business Process Mapping- Determine GAP in capabilities to meet business needsRequirements prioritizationSpecify and Model requirementsConduct Structured walkthroughsSolution validationEvaluate the quality of solutions implemented- Preparation and Presentation of Project related documentation- GUI Mapping- User Training- User Support- Drawing up of Project Plans- Project Coordination- Risk Management- Project Communication- Deploy Planning and Coordination- Change Management- User Acceptance Testing- Preparation of Test Completion reports- Identifying and writing specifications for Bug fixes- Junior BA Training- Cost Management- MS Access Databases (Design and Maintenance)

  • SA Taxi
    • South Africa
    • Financial Services
    • 500 - 600 Employee
    • IT Acquire Analyst
      • Jan 2008 - Jul 2008

      System Admin, Support and Analysis Business process documentation and Analysis System Admin, Support and Analysis Business process documentation and Analysis

  • BMW South Africa (Volition Consulting Services)
    • Business and Systems Analyst
      • Feb 2005 - Dec 2007

      Business and Systems Analysis experience across all aspects of the Supply Chain. Initial project briefs Planned Business Analysis approach Conduct Stakeholder Analysis Conduct elicitation activities Business Requirements Analysis Systems requirements Analysis Investigating current Business processes GAP analysis Specified and modelled requirements Documented results of elicitation activities Preparing and presenting of Project related documentation Data Flows Entity Relationship Diagrams Presentations Drawing up of project plans Managed solution and requirements scope Manage requirements change Re-Engineering of business process Integration of Business process and systems Re-engineering of systems to accommodate the business processes Writing of functional Specifications User Acceptance Testing Test pack preparation Identifying and writing specifications for Bug fixes Rollout coordination Implementation of new business process and systems Project Signoffs and feedback User Training and support Implementation team training and support

  • Kerridge Computer Company ( ADP )
    • Autoline Support Consultant
      • Oct 2003 - Feb 2005

      BMW Helpdesk system Support BMW Helpdesk system Support

Education

  • Higher Education
    Matric; English; Mathematics; Science; Accounting; Biology

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