Experience

ScoliCare

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Operations Officer

  • Jan 2022 - Present

  Since working for ScoliCare over the last 4 years, I have helped the business owners to realise their goals to expand internationally & locally. We are now preparing to launch the business as a franchise in the US. This expansion has required a company restructure to support the franchise model.As COO, I am responsible to continue to drive the strategic direction of the business and manage all operational aspects of the Australian and international entities as we implement new systems and work processes to keep up with the expanding requirements.

• Operations Manager

  • Nov 2017 - Jan 2022

  ScoliCare's mission is to pioneer and deliver the world’s best scoliosis treatment through innovation, education and patient-centred care. It is a multifaceted business that operates 4 successful clinics in Australia that utilize the ScoliBrace system to treat patients with scoliosis. It also runs educational seminars to chiropractors and health professionals around the world, and supports over 150 individual brace providers across the globe.My role has been to work with the owners to clearly articulate the strategic goals and implement the operational frameworks to shape the strategic growth of the business.Key responsibilities:• Lead the Strategic Planning process• Develop yearly operational plans across the business• Establish and monitor budgets to meet financial targets• Develop policies and procedures to ensure compliance with relevant legislation and TGA regulations• Set organizational KPIs, and establish the systems to measure KPIs• Run monthly management meetings with business owners to monitor business performance• Oversee key business support functions, including Marketing, Finance, IT, customer service, • Manage, lead and mentor operational & clinical staff• HR support: people management, implement development & review processes, contract management, recruitment• Review IT systems to improve efficiencies and streamline processes



Collective Wellness Group

• Australia
• Health, Wellness & Fitness
• 1 - 100 Employee

• Strategy & Development

  • Jun 2016 - Jun 2017

  Following the success of Anytime Fitness Australia as Australia’s largest fitness franchise, Collective Wellness Group was established in late 2015 as a management and investment company to operate health and wellness franchise brands in Australia. My initial role with Anytime Fitness Head Office was as Strategic Project Manager, to work directly with the CEO on key strategic projects to ensure the effective delivery of new business initiatives in a rapidly expanding organisation. In this role, I also worked directly with the Board as secretary to the Board. I then moved into a Strategy and Development role, working alongside the Board and owners as they expanded their operations to the Collective Wellness Group. In this role, I worked directly with the owners and executive management to set the strategic plan which focused on introducing new brands within the group. I also lead the development & implementation of operational plans for key business units. Key responsibilities included; Strategy & New Business Development • Work in collaboration with the Board & senior management to document strategic plan for CWG and ensure operational plans are in place for each brand to deliver on the agreed strategy. • Assist CEO to develop business plans / business cases for emerging brands. Board & Executive Support • Administration of Board meetings, including Agenda, Minutes & action items. • Establishment of Board governance structure, including board committees. • Assist CEO with implementation of Board strategies. • Responsible for Board budget.



Anytime Fitness Australia

• Australia
• Wellness and Fitness Services
• 200 - 300 Employee

• Strategic Project Manager

  • Aug 2014 - Jun 2016

  Strategic Project Management • Implementation of project methodology & processes across the business. • Improvement of project management processes. • Lead a project team to set and deliver project schedule. Strategic Project Management • Implementation of project methodology & processes across the business. • Improvement of project management processes. • Lead a project team to set and deliver project schedule.



National Heart Foundation of Australia

• Heartmoves Business Manager

  • Sep 2011 - Sep 2014

  Heart Foundation Heartmoves is an exercise program designed to be a safe physical activity program for people with stable chronic conditions or at risk of chronic disease. The program was funded in 2010 by the Federal Government under the ‘Healthy Communities Initiative’ (HCI) to expand the program nationally. My role as National Business Manager was to oversee the operational and business aspects of the program and to ensure compliance with the obligations under the government contract. I was directly responsible for the management of 11 staff across Australia. Along with achieving registration against the Quality Framework established by the HCI, we met all contract targets within budget. Key responsibilities included; Leadership & Program Management • Provide strong leadership & guidance to the Heartmoves team in the implementation of the operational plan. • Provide strategic advice and information to Director, Chief Financial Officer and other Executive Managers. • Represent the program at external meetings and forums. Financial & Contract Management • Prepare & manage the program budgets, including payment of grants, contracts and financial reports. • Prepare budget forecasts. • Oversee negotiation and delivery outcomes specified in the funding agreement with the Department of Health & Ageing. • Refine or improve mechanisms for implementing agreed contract deliverables. Operations Management • Review databases and evaluation mechanisms to streamline processes. • Work with the Heartmoves training team to improve the delivery of the Heartmoves training program. • Execute a marketing and promotion strategy to continue to grow the profile of the program. • Review and improve policies. Other Key Responsibilities • Communication and stakeholder relations. • Staff management, including performance reviews and development planning. • Prepare funding proposals for external grants.



The Royal Children's Hospital Melbourne

• Australia
• Fundraising
• 1 - 100 Employee

• Senior Area Coordinator

  • Aug 2009 - Sep 2011

  Working for the Royal Children’s Hospital, I was a Senior Area Coordinator for a state-wide program that screens newborn babies for hearing loss at birth. As the Senior Area Coordinator, I was responsible for Central and Western Victoria and played a key role in implementing the program into 18 public and private hospitals. I was also responsible for 8 local Area Coordinators and their teams of hearing screeners. Key responsibilities included; Program Management • Recruit and train Area Coordinators, Hearing Screeners and Administrative Assistants. • Manage a team of 8 Area Coordinators and provide guidance to them for the management of their local hospitals. • Liaise with hospital management in participating hospitals concerning the screening program. • Support Area Coordinators to ensure program KPIs are met, including full screening coverage within the region. Program Implementation / Project Management • Contribute to the development and execution of a project plan for the timely implementation of the program into 18 maternity hospitals. • Liaise and negotiate with hospital management in participating hospitals to address relevant issues concerning the implementation of the program. • Correspond with relevant hospital staff to establish the program in each hospital, including Human Resources, IT, Infection Control, Administrative and Nursing Staff. • Conduct Staff Education sessions at new sites to inform them of the program’s objectives and processes. • Negotiate the Memorandum of Understanding with Hospital Management at participating hospitals and address any issues. Strategic Direction & Improvement of Services • Collate, interpret and monitor monthly screening statistics to ensure program KPIs are met and meet the national standards. • Contribute to the development of Policies and Procedures.



Mandometer Pty Ltd

• General Manager

  • Apr 2006 - Aug 2009

  Mandometer Pty. Ltd. is a subsidiary of a Swedish Company that provides effective and scientifically proven treatment for eating disorders. Opening its first Australian clinic in March 2006 as an outpatient clinic, it expanded its services to a second clinic to include inpatient care. As the General Manager, I was pivotal in the establishment and expansion of the business, where my responsibilities included: Financial & Business Management • Develop and manage annual budget. • Manage accounts payable and receivable function. • Month end reconciliation and journal entries. • Provide monthly and quarterly reports to the CEO and Board of Directors in Sweden. • Analysis and management of financial and clinical performance. • Strategic planning and management. Operational & Facilities Management • Establish and implement policies and procedures for operational processes. • Liaise with property manager in relation to all issues concerning the leased premises. • Management of clinic supplies, including office equipment and stationery and clinical equipment. • Manage complaints and feedback from all patients/carers and staff. Business Development / Marketing • Negotiate with private health insurers and Government to attain funding for services. • Develop and implement marketing strategy with marketing consultant. • Manage all marketing projects. • Meet with all relevant stakeholders to increase awareness of services. • Manage prospective patients and carers enquiries. Human Resource Management • Recruit staff as required. • Develop position descriptions and KPIs. • Maintain personnel records. • Implement performance management and career development plans. • Handle all staff issues and conflicts to maintain high levels of staff satisfaction. Quality Improvement • Manage all quality improvement activities to maintain ISO 9001 accreditation. • Maintain quality improvement database and document control system.