Experience

All Hours Plumbing , Heating & Air

• United States
• Construction
• 1 - 100 Employee

• Administrative Director

  • Jan 2021 - Present

• Accounting

  • Jan 2018 - Jan 2021



Comfort Systems USA

• Construction
• 700 & Above Employee

• Service Coordinator

  • Apr 2013 - Jan 2018

  Excelled as Sales Assistant, promoted to Service Coordinator based on solid, reliable performance and knowledge. Directed day-to-day activities for 20 technicians and managed 2 direct-report employees. - Reduced age and costs of open work to improve timely billing - Implemented contract renewal procedure to ensure profitability and consistent service - Assisted with development and implementation of ComfortCare program to improve customer retention Excelled as Sales Assistant, promoted to Service Coordinator based on solid, reliable performance and knowledge. Directed day-to-day activities for 20 technicians and managed 2 direct-report employees. - Reduced age and costs of open work to improve timely billing - Implemented contract renewal procedure to ensure profitability and consistent service - Assisted with development and implementation of ComfortCare program to improve customer retention



Animal Hospital of Colorado Springs

• Practice Manager

  • Oct 2009 - Mar 2013

  • Increased client retention by 8% over a three year period• Increased hospital standards to receive AAHA Accreditation (achieved by only 17% of veterinary hospitals)• Implemented new protocols to achieve Cat Friendly Practice Certification (only 10 in Colorado)• Directed all day to day activities for a busy three doctor practice with annual income over $1,500,000• Managed all Human Resources aspects, including hiring, counseling, goal setting, disciplinary actions, and termination for fifteen support staff• Directed all internal and external marketing activities• Developed and monitored annual budget, Accounts Receivable and collection protocols



Mountain View Veterinary Health Center

• Practice Manager

  • Dec 2008 - Sep 2009

  • Oversaw all day to day activities for a three doctor, two location practice with annual income of $1,000,000• Reduced Accounts Payable by 23% in six months by controlling expenses and management of vendor accounts• Designed and implemented new employee handbook, training and evaluation protocols, job descriptions, and wage scales for all positions in the practice• Managed all Human Resources aspects, including hiring, counseling, disciplinary actions, and termination for twenty support staff• Initiated pricing structure changes for long term income benefits• Established and implemented annual budget, Accounts Receivable and collection protocols



Patterson Veterinary Supply

• Administrative Assistant

  • Oct 2006 - Dec 2008

  • Assisted in coordination of sales team, with sales growth of 20% in 2007 and 17% in 2008, earning Branch of the Year both years• Assisted in coordination for all events from local to interstate, including marketing, coordination and CE approval for meetings and tradeshows• Initiated and developed a value enhanced Service Technician program for our branch• Coordinated customer service communications and COD collection for twice daily local delivery structure• Generated weekly and monthly reports to aid Branch Manager, Customer Service Manager and Territory Managers in strategic targeting and sales growth• Designed and implemented new customer welcome programs; including all corporate donations and sponsorships