Melanie Seretis
Customer Service Representative at Wolters Kluwer Canada- Claim this Profile
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English -
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French -
Topline Score
Bio
Credentials
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French Language Skills
-Sep, 2013- Oct, 2024
Experience
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Wolters Kluwer Canada
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Canada
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Information Services
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1 - 100 Employee
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Customer Service Representative
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Apr 2017 - Present
• Main point of contact for all Accounts Receivable inquiries • Coding, checking, and verifying return purchases on invoices • Initiate book and subscription orders through COMIT and SAP, providing updates; complete cases and input notes and information on Salesforce • Prepare documentation for SAP processes • Answer telephone and email inquiries • Reception Duties - responsible for preparing documentation and arranging both domestic and international shipments • Main point of contact for all Accounts Receivable inquiries • Coding, checking, and verifying return purchases on invoices • Initiate book and subscription orders through COMIT and SAP, providing updates; complete cases and input notes and information on Salesforce • Prepare documentation for SAP processes • Answer telephone and email inquiries • Reception Duties - responsible for preparing documentation and arranging both domestic and international shipments
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Old Navy
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United States
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Retail
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700 & Above Employee
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Department Specialist
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Mar 2016 - Feb 2017
• Drove profitable sales by planning and executing merchandising directives • Daily management duties – opened and closed the store, completed morning and end of day paperwork, delegated tasks to sales associates and oversaw the sales floor • Merchandised the Women’s and Men’s department • Transferred recalled units to our Distribution Centre • Assisted customers and provided service while advising on current promotions and product information • Drove profitable sales by planning and executing merchandising directives • Daily management duties – opened and closed the store, completed morning and end of day paperwork, delegated tasks to sales associates and oversaw the sales floor • Merchandised the Women’s and Men’s department • Transferred recalled units to our Distribution Centre • Assisted customers and provided service while advising on current promotions and product information
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Garage Clothing
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Richmond Hill, Ontario
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Visual Assistant Manager
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Aug 2013 - Mar 2016
• Performed management duties; auditing, sending out weekly paperwork to Head Office and daily e-mails on visual updates, communicating weekly with the management team and assisting the Store Manager • Created window displays based on weekly visual directives; used monthly brand guides to create inviting areas within the store • Assembled visual teams to assist in running monthly floor sets and bi-weekly refreshers • Kept the store visually appealing by sizing and edging • Transferred out product to various Garage locations • Received shipment units and placed product on sales floor according to guides set by the Head Visual Merchandiser Show less
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E.D. Interiors
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North York, ON
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Seamstress
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Jun 2012 - Aug 2012
Custom Interior Decorating. Constructing custom drapes and decorative pillows, while taking custom orders. Custom Interior Decorating. Constructing custom drapes and decorative pillows, while taking custom orders.
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Shoppers Drug Mart
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Canada
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Retail
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700 & Above Employee
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Sales Associate / Cashier
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Sep 2008 - Apr 2011
• Assisted customers with purchases and provided excellent service • Ensured the store was adequately and correctly stocked (daily) • Assisted customers with purchases and provided excellent service • Ensured the store was adequately and correctly stocked (daily)
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Education
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2013 - 2015
Seneca College of Applied Arts and Technology
French Language Skills -
2009 - 2013
Fanshawe College
Advanced Diploma, Fashion Design -
2004 - 2009
Unionville High School
High School Diploma
Community
