Experience

VetGuardian

• United States
• Medical Device
• 1 - 100 Employee

• Sales Operations and Customer Support

  • Aug 2022 - Present

  Implement best practices for customer service and support. Maintain CRM and work closely with sales and marketing teams. Assist with troubleshooting, installation and any customer needs. Implement best practices for customer service and support. Maintain CRM and work closely with sales and marketing teams. Assist with troubleshooting, installation and any customer needs.



MS Consulting

• Pennsylvania, United States

• Consultant

  • Oct 2019 - May 2022

  Consulted for start up veterinary diagnostic company. Responsible for modifying and implementing Salesforce platform to meet company needs. Assisted with establishing best practices for customer service and support. Worked closely with sales directors to establish course of action for training, territory management, and inside sales. Collaborated with marketing, vet affairs, sales, IT and product development. Consulted for start up veterinary diagnostic company. Responsible for modifying and implementing Salesforce platform to meet company needs. Assisted with establishing best practices for customer service and support. Worked closely with sales directors to establish course of action for training, territory management, and inside sales. Collaborated with marketing, vet affairs, sales, IT and product development.



Foxmoor/Apollo Management

• Pennsylvania, United States

• Sr. Property Manager

  • Apr 2004 - Jul 2019

  Created and implemented policies and rules and regulations. Maintained strong business relationships with project developers and investors. Responsible for the customer support aspects across all business units. Managed team of 6-10 employees. Responsible for confidential HR functions including payroll; scheduling; staffing requirements; interviewing, hiring and training new employees. Directed and coordinated financials to fund operations and maximize reserve accounts. Handled all accounts receivable and accounts payable. Negotiated and maintained all vendor contracts. Responsible for updating and maintaining the company databases of information including but not limited to the CRM and QuickBooks. Show less



Coldwell Banker Real Estate

• United States
• Real Estate
• 700 & Above Employee

• Marketing Assistant

  • Jan 2002 - Apr 2004

  Prepared sales agreements and maintained company website. Responsible for the development of marketing programs and promotional material. Team lead for employee training on company computer software and databases. Worked with developers to review marketing campaigns for new construction projects. Prepared sales agreements and maintained company website. Responsible for the development of marketing programs and promotional material. Team lead for employee training on company computer software and databases. Worked with developers to review marketing campaigns for new construction projects.