Melanie Potvin

Customer Service Specialist at Canada Life Assurance Co
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Contact Information
us****@****om
(386) 825-5501
Location
London, Ontario, Canada, CA
Languages
  • French Native or bilingual proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Occupational Health and Safety
    City of Ottawa
    Sep, 2018
    - Oct, 2024
  • WHMIS
    City of Ottawa
    Mar, 2017
    - Oct, 2024
  • AODA
    City of Ottawa
    Nov, 2015
    - Oct, 2024
  • Standard First Aid, CPR C & AED
    Ottawa Paramedic Service Headquarters
    Jun, 2019
    - Oct, 2024

Experience

  • Canada Life Assurance Co
    • Financial Services
    • 100 - 200 Employee
    • Customer Service Specialist
      • Jul 2021 - Present

  • Labour, Immigration, Training and Skills / Travail, Immigration, Formation et Compétences
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Program Assistant
      • May 2021 - Jul 2021

  • City of Ottawa
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Program Coordinator
      • Feb 2018 - Jul 2019

      • Successfully managed complex lease portfolios and partnerships with school boards, fair grounds and private sport complex arenas.

    • Centralized Allocations Booking Clerk
      • Apr 2017 - Feb 2018

      • Proposed and coordinated processes to track and improve department revenues.• Enhanced efficiency in the department by encouraging specialization and reconfiguration of clerical duties.

    • Customer Service/Booking Clerk
      • Feb 2016 - Apr 2017

      • Achieved the implementation of a new data filling system that facilitated timely access to critical information.• Improved staff productivity by assisting with training programs and the development of new training materials.

    • 311 Contact Centre Agent
      • Nov 2010 - Feb 2016

      • Progressed to Acting Shift Supervisor and produced new knowledge articles.

Education

  • University of Ottawa
    Honors Bachelor of Social Sciences, Sociology
    2008 - 2014

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