Web Development Manager

• Jan 2022 - Present

Assistant Director of Web Operations

• Feb 2019 - Jan 2022

• Evaluates web needs with an integrated team to define and deliver solutions. • Maintains knowledge in Drupal 8, provides insight and recommendations on future concepts, development, and direction of the college’s web services. • Implement design standards and styles that ensure a high level of design and coding efficiency consistent with current standards, guidelines, and trends. • Serves as Digital Accessibility specialist o Provide digital accessibility recommendations o Remediate digital accessibility infractions as they appear and occur o Conduct digital accessibility checks for web pages, and digital pdfs designed to be distributed. o Provide digital accessibility workshops for campus faculty, staff, and students • First point of contact for new functionality requests for the college’s websites o Provide feedback for implementation, risk + effort assessment, and impact of other functionality. • Designs and/or maintains the college’s web pages • Review and maintain the currency, accuracy, and digital accessibility of Saint Anselm College’s website. • Manages client expectations, serving as a key liaison with stakeholders and campus partners in the development of their websites and content updates. • Provide group and individual web training for campus faculty, staff, and students. o Develop + maintain training materials • Responsible for creative design development, working from prototype concepts through final development for the college’s websites and blogs • Executed the redesigned academic department web pages. Show less

Software Engineer

• Jul 2018 - Jan 2019

•Completed self-guided training to learn Ruby, HTML, CSS and Git.•Developed a new feature using Ruby for an in-house application used to process student payroll.•Created and communicated training documentation, and timelines for the Student Developer •Mentorship Program (SDMP).•Provided content strategy for the SDMP website.•Planned a website redesign project of the SDMP website in which I will be responsible for the re-build of the front-end using HTML/CSS.

Business Analyst

• Jan 2018 - Jun 2018

•Analyzed client’s business requirements and processes through document analysis, interviews, and workflow analysis.•Conducted testing including functional, user acceptance, and performance to verify the client’s needs are met.•Communicated client’s business requirements by constructing easy-to-understand data and process models.•Provided input into developing and modifying systems to meet client needs and develop business specifications to support modifications.•Collaborated with business and technical personnel to ensure a mutual understanding of processes and applications. Show less

Accessibility & UX Design Assistant

• Jul 2017 - Dec 2017

•Managed the Service Experience Improvement Project (pilot). I was responsible for managing scope, schedule and budget for the project which included the developing and managing the project schedule, managing project risks and communicating directly with the clients as well as the technical team to ensure the work was being done. This project closed successfully having delivered the identified benefits and completing on time and on budget. •Completed Project Management course at Yale's Learning Center.•Ran consultative status meetings and provided status updates of those consultations to leadership.•Taught accessibility best practices for content editors at YaleSites accessibility training sessions.•Managed content on Yale's usability website.•Facilitated user research sessions, and analyzed results to provide measurable metrics. Show less

Technical Analyst

• Aug 2016 - May 2017

The Institutional Search service provides help, training, and support for utilizing search capabilities across websites and applications. My main responsibility is to finish migrating the Google Search Appliance to Google Custom Search on all Yale Sites. During the migration process, I am responsible for all support with Search. This includes corresponding with the Yale community members in whatever questions, or concerns they may have.

Technical Change Management Generalist

• Jun 2016 - Aug 2016

Document use cases for system prior to upgrade. Document use cases after upgrade. Create user documentation. Create unit test plans from use cases. Assist with user testing/testing.Experience with Information Technology Change Management including: a full system upgrade, technical documentation, functional documentation, test plans, and communication.Product of internship: Fully upgraded system, use cases, test plans, user guides, and final presentation of work completed and lessons learned. Show less

Instructional Technology Undergraduate Assistant

• Aug 2016 - Jan 2017

Responsible for one on one training, and conducting group training sessions with faculty members on multiple technology tools (Blackboard, Webex, Microsoft Office, etc). Responsible for troubleshooting errors for a University with over 9,000 community members. Marketing experience with email announcements, graphics, and newsletters will be made to promote workshops and training sessions. Responsible for one on one training, and conducting group training sessions with faculty members on multiple technology tools (Blackboard, Webex, Microsoft Office, etc). Responsible for troubleshooting errors for a University with over 9,000 community members. Marketing experience with email announcements, graphics, and newsletters will be made to promote workshops and training sessions.

Senior Technician

• Apr 2014 - Jun 2016

Provide technical assistance to members of the university: Whether it be face-to-face or on the phone. Provide services such as troubleshooting, software installations, malware removal and other services as they appear. As a Senior Technician, I manage the BMC Ticket Queue as well as managing the workflow of the office. Provide technical assistance to members of the university: Whether it be face-to-face or on the phone. Provide services such as troubleshooting, software installations, malware removal and other services as they appear. As a Senior Technician, I manage the BMC Ticket Queue as well as managing the workflow of the office.