Melanie Pamphile MSc, MBA (HRmgmt)

Quality Control Manager at Blue Diamond Resorts
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Contact Information
us****@****om
(386) 825-5501
Location
Saint Lucia, LC

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Casey D. Andrew, B.Sc (Hons)

There's so much I can say about this young lady, from her professionalism to her work ethic. Melanie has been a mentor to me and not just a "boss". Her high competence in areas such as risk assessment, strategic planning, EHS, was all trickled down to me through her excellent managerial skillset and her natural ability to nurture a young professional. I learnt alot from Melanie and even today i still feel like I didnt 'suck' out enough knowledge from her. That's just an indicator on how vast her knowledge on both practical and theoretical aspects of her much diverse fields of expertise. Melanie is very proactive making her an excellent manager and professional. Any company would be lucky to have her as part of their team.

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Credentials

  • Certified ISO 14001 Lead Auditor
    PECB
    Jun, 2013
    - Nov, 2024
  • Certified ISO 22000 Lead Implementer
    PECB
    Jun, 2013
    - Nov, 2024
  • Certified OHSAS 18001 Lead Auditor
    PECB
    Jun, 2013
    - Nov, 2024
  • Earthcheck Trainer
    EarthCheck
    Jan, 2013
    - Nov, 2024
  • Earthcheck Cordinator
    EarthCheck
    Jan, 2012
    - Nov, 2024
  • ServSafe Manager
    American National Standards Institute
    Jul, 2021
    - Nov, 2024
  • Certified Professional Food Safety Trainer (CP-FS)
    National Environmental Health Association (HACCP)
  • Emergency First Response Instructor (EFR305819)
    PADI

Experience

  • Blue Diamond Resorts
    • Barbados
    • Hospitality
    • 400 - 500 Employee
    • Quality Control Manager
      • Jan 2017 - Present

      A key role is of the QCM is oversight of the Environmental, Quality & Hygiene functions. My responsibilities extends to leading the quality and compliance teams to ensure regulatory standards are maintained, while minimizing operational risks and potential impacts. Development of quality goals against preset parameters and controls inclusive of internal quality audits (product-services). Serve as the main conduit of information between the resort and external auditors (eg. SANICONSULT, Green Globe, Travellife, TTOOs and the Government) Show less

  • Dart Enterprises
    • Grand Cayman, Cayman Islands
    • Health And Safety Specialist
      • Jun 2016 - Dec 2016

      Responsible for workplace health and safety inclusive of regular visits to and governmental regulations by conduction H&S audits and safety assessments. Conducting of risk assessment and accident investigation and the development and implementation of safety standards. Responsible for workplace health and safety inclusive of regular visits to and governmental regulations by conduction H&S audits and safety assessments. Conducting of risk assessment and accident investigation and the development and implementation of safety standards.

  • Sandals Resorts International
    • Jamaica
    • Hospitality
    • 700 & Above Employee
    • Environmental Health & Safety Manager
      • Aug 2010 - May 2016

      Ensuring of compliance to ISO 2200, OHSAS 18001 and ISO 14001 standards as set out in the organizational policies while monitoring regulatory and legislative requirements, assessing business impact and implementing compliant solutions integrally into the business to ensure the protection of people and assets. Assisting in verifying certified business compliance with certification program requirements, with specific focus on coordinating the Earthcheck Programme. Identified and summarized non-conformities (NCRs) and areas for improvement by reviewing the status of corrective and preventive actions taken and closed CARs Designed, developed and delivered open-house and customized training programs for HSE standards inclusive of environmental management, food safety training (HACCP), emergency procedures including and fire safety Responsible for conduct appropriate gap analysis towards the identificaton, management and reduction of EHS aspects, impacts, risks, hazards and respective controls Maintaining a Quality Management System through periodical audits and ensuring proper maintenance of records Show less

  • National Skills Development Centre
    • Saint Lucia
    • Education Administration Programs
    • 1 - 100 Employee
    • Human Resources Consultant
      • Jul 2010 - Aug 2012

      Development of Human Resource and Quality Assurance systems based on accreditation standards prescribed by NCTVET up to and including the development of policies and procedures in lieu of system modification. Development of Human Resource and Quality Assurance systems based on accreditation standards prescribed by NCTVET up to and including the development of policies and procedures in lieu of system modification.

  • National Research and Development Foundation - NRDF
    • Pakistan
    • Non-profit Organizations
    • 1 - 100 Employee
    • Part-time Lecturer
      • 2008 - 2010

      Tutor – Part time - Advanced Diploma Courses included – Corporate Strategy Tutor – Part time - Advanced Diploma Courses included – Corporate Strategy

  • Government of Saint Lucia
    • Saint Lucia
    • Government Administration
    • 200 - 300 Employee
    • Project Manager – European Union Project
      • Apr 2007 - Dec 2009

      My responsibilities include the preparation of the annual work program of the Project Management Unit in accordance with the Special Framework of Assistance, 2002, Integrated Social Recovery Program. Responsible for the management of staff and the day to day activities of the Project Management Unit and a portfolio of approximately six million XCD dollars ($6m). Co-ordinate procurement of equipment, supplies and materials as mandated by the needs of the project or as approved by the Project Steering Committee. Work closely with the Implementing Agencies for purposes of monitoring and quality assurance in the implementation of program activities by serving as the functional link between project sponsor, project team and key stakeholders. Prepare and submit monthly reports to the Project Steering Committee as well as final report. Develop Terms of Reference for and otherwise facilitate needs assessment exercises. Show less

  • Bank of Saint Lucia
    • Saint Lucia
    • Banking Officer
      • 1996 - 2005

      Operated in multiple positions at Bank of Saint Lucia (2001-2005) and formerly National Commercial Bank (1996-2001) Human Resource Administrative Officer Customer Service Representative Responsible for supporting human resources operation including but not limited to recruitment, selection and management of HRIS Operated in multiple positions at Bank of Saint Lucia (2001-2005) and formerly National Commercial Bank (1996-2001) Human Resource Administrative Officer Customer Service Representative Responsible for supporting human resources operation including but not limited to recruitment, selection and management of HRIS

Education

  • University of Greenwich
    Master of Science - MSc, Occupational Hygiene
  • Heriot-Watt University
    Master of Business Administration - MBA, Human Resources Management
    2005 - 2007
  • Associate of Business Executives, UK
    Advanced Diploma in Business Administration

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