Experience

Allan Hall Business Advisors

• Australia
• Accounting
• 1 - 100 Employee

• Workflow and Customer Experience Manager

  • Nov 2022 - Present



Alliance SI

• Information Technology & Services
• 1 - 100 Employee

• Process Lead

  • Apr 2021 - Nov 2022

  • Collaborate with project teams to identify and develop process improvements to ensure continued compliance to ISO certification (Quality 9001, Occupational Health and Safety 45001, Environmental 14001). • Conduct internal audits and coordinate external surveillance audits at planned intervals. • Manage tracking and closing out of identified Opportunities for Improvement and Non-Conformances as well as assisting teams with implementing actions. • Maintain health, safety, environmental and quality (HSEQ) compliance with vendor portals. • Manage the ‘Incident, Near Miss and Hazard Observation’ process, including assisting teams with reporting, incident investigation, implementing corrective actions and reporting to management. • Create and maintain health and safety documentation and ensure team compliance to requirements. • Facilitate campaigns to encourage safe behaviour and quality work. • Provide HSEQ reporting internally and to external clients. • Facilitate HSEQ Committee meetings. • Develop online training packages (Safe Work Method Statements, Integrated Management Systems, Work Health and Safety). • Conduct training sessions on process improvements and app use with site technicians, management, and senior management. • Lead a diverse team of people based nationally and internationally. • Manage the invoicing process for the Company.



STRIVE Compliance

• Compliance Consultant

  • Jul 2020 - Apr 2021

  • Collaborated with operatives to determine how the company worked and developed supporting policies, procedures, and work instructions to gain and maintain ISO certification. • Conducted internal audits and liaised with auditor to gain accreditation of the system. • Developed a training package and provided in-person training to the Company in the QMS. • Developed site specific health, safety, environmental and quality management plans and SWMS for high-risk construction works for construction company. • Identified and developed process improvements to ensure continued compliance to ISO certification (9001, 45001, 14001) for an environmental management company.



Miss Margaret

• Australia
• Hospitality

• Prior Director

  • May 2016 - Jul 2020

  I created Miss Margaret Social Enterprise cafe in 2016. My aim in creating this business was to bring like-minded people together over a cup of coffee and a delicious plate of food, so that collectively we could help more people than any one individual could. As the sole director, I was responsible for not only working in the business full time but for all aspects of general management including: • Maintained compliance documents in line with Food Standards Australia and New Zealand. • Hiring, training and ongoing management of up to five staff at a time. • Developed ways to train employees where English is not their first language. • Menu planning based on seasonal produce, customer feedback, stock considerations and effective costing. • Analysing and interpreting customer sales trends. • Purchasing and stock control. • Maintained strong working relationships with suppliers and high levels of customer service to ensure ongoing repeat business. • Payroll, bookkeeping and small business accounting. • Social media management including developing content and advertising campaigns. • Working with council to create a plan to increase foot traffic in the shopping precinct. • Provided work opportunities for people in need and received a ‘Community Contribution Award’ from the local council. • Raised over $6000 charities through holding themed dinners once a month. • Tendered and was awarded a catering contract with the local council.



Daly International

• HSEQ Coordinator & Office Administrator

  • Oct 2011 - May 2016

  • Coordinated the contractor and supplier management process for multiple projects along with the review and approval of contractor health and safety documentation. • Implemented and reported on environmental targets and objectives in line with the company’s environmental management system standard accreditation. • Collaborated with project teams to identify and develop process improvements to ensure continued compliance to International Organisation for Standardisation (ISO) certification (Quality 9001, Occupational Health and Safety 45001, Environmental 14001). • Managed the company training register as per compliance requirements and provided monthly reporting to management. • Provided administration support for the director of Project Services, the National Project Manager, and project teams. • Managed the corporate social responsibility program nationally, including coordination of charity events for the state offices.



Oceaneering Asset Integrity

• Norway
• Oil and Gas
• 500 - 600 Employee

• Project Administrator

  • Mar 2010 - Jul 2011

  • Supported the Subsea Team through various administration tasks including accounts assistance, timesheet support, monthly reporting, and general administration duties • Responsible for the crew logistics for a project in India including travel arrangements for employees from a number of countries • Worked with the business development team on tender submissions and designing brochures using Adobe InDesign • Supported the Subsea Team through various administration tasks including accounts assistance, timesheet support, monthly reporting, and general administration duties • Responsible for the crew logistics for a project in India including travel arrangements for employees from a number of countries • Worked with the business development team on tender submissions and designing brochures using Adobe InDesign



AGR

• Norway
• Oil and Gas
• 300 - 400 Employee

• Technical Assistant

  • Sep 2010 - May 2011

  • General administration on site for project managers • Management of company personnel travel requirements and coordination of crew movements • Assisted with organizing social events • Collected charity money and assisted with distributing goods purchased for the community • General administration on site for project managers • Management of company personnel travel requirements and coordination of crew movements • Assisted with organizing social events • Collected charity money and assisted with distributing goods purchased for the community



AGR

• Norway
• Oil and Gas
• 300 - 400 Employee

• Technical Project Assistant

  • Jun 2006 - Mar 2010

  • Technical administration for the health, safety, environment and quality (HSEQ) team including evaluating HSEQ sections of tender responses for major projects, creating a number of health and safety documents for use on drilling campaigns and assisting with the preparation of documents and processes required to enable the company to be ISO certified • To ensure the office ran smoothly I was responsible for all administration including, liaising with building management, organising client events and Christmas parties, couriers and invoicing • Operational and administrative assistance for multiple project teams, senior management and company directors • Provided assistance in the HR department with reference checking and pre-employment testing • Administration assistance for the Health and Safety department including administration of the OHS and training database and participating in the ’emergency response’ team for an offshore oil facility • Managed the implementation of a corporate travel management company for the Asia Pacific region to reduce excess expenditure. The contract was based on $2 million spent on travel. Managed the on-going relationship while maintaining negotiated rates with airlines and hotels • Leader in developing a ‘young professionals’ program which included creating and managing a budget in which I organised conferences, training and social activities to develop the younger people in the company