Melanie O'Toole

Operations Mananger Adult Homelessness at Melbourne City Mission (MCM)
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Contact Information
us****@****om
(386) 825-5501
Location
Mernda, Victoria, Australia, AU

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Experience

    • Australia
    • Non-profit Organization Management
    • 300 - 400 Employee
    • Operations Mananger Adult Homelessness
      • Dec 2021 - Present

    • Team Leader Homelessness (H2H)
      • Jun 2021 - Dec 2021

    • Australia
    • Mental Health Care
    • 1 - 100 Employee
    • Clinicial Manager
      • Dec 2021 - Present

    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Team Leader HBC, Youth & Family Support
      • Jan 2021 - Jun 2021

    • Australia
    • Non-profit Organizations
    • 500 - 600 Employee
    • Team Leader - Youth Residental Care Services
      • Feb 2019 - Jan 2021

    • United Kingdom
    • Non-profit Organizations
    • 400 - 500 Employee
    • Coordinator of Refuge & Case Management
      • Sep 2018 - Feb 2019

      Coordinator and Supervisor of the T street youth refuge including overseeing the case management of the residence and clients in the community. Coordinator and Supervisor of the T street youth refuge including overseeing the case management of the residence and clients in the community.

    • Australia
    • Individual and Family Services
    • 700 & Above Employee
    • Team Leader - Home Based Care and CIRCLE (Therapeutic fostercare program)
      • Apr 2016 - Sep 2018

    • Drink Driver Assesesor/ Group Work Educator and Facilitator
      • May 2015 - Jun 2017

      Court reports, Group Work, Training & Assessment Court reports, Group Work, Training & Assessment

    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Youth Residental Worker
      • Nov 2014 - Apr 2016

      Agency worker across 17 units in Melbourne Agency worker across 17 units in Melbourne

    • Senior Social Worker/Casemanger
      • Nov 2013 - Dec 2015

      • This position required the management of the Adolescent Community Placement house.• Assessment and Placement coordination.• Supervision of students and foster carers • Provision of advanced Case Management and support to the young people and their foster caregivers. • This position required the management of the Adolescent Community Placement house.• Assessment and Placement coordination.• Supervision of students and foster carers • Provision of advanced Case Management and support to the young people and their foster caregivers.

    • Case Manager
      • Aug 2013 - Nov 2013

      This role involves working with refugees and asylum seekers. This role involves working with refugees and asylum seekers.

    • Ireland
    • Non-profit Organizations
    • 100 - 200 Employee
    • Social Worker/ Residental Worker
      • Nov 2012 - Jul 2013

      This work involved risk assessments and management plans, crisis intervention, and case work across four different locations:• Back lane – 60 bed shelter for men over 25 sleeping rough. • Tus Nua - 6 bed shelter for woman exiting/transitioning out of prison.• Rendo – 21 bed residential unit for women and their children.• Clancy - 17 bed mixed gender night shelter for active heroin addicts This work involved risk assessments and management plans, crisis intervention, and case work across four different locations:• Back lane – 60 bed shelter for men over 25 sleeping rough. • Tus Nua - 6 bed shelter for woman exiting/transitioning out of prison.• Rendo – 21 bed residential unit for women and their children.• Clancy - 17 bed mixed gender night shelter for active heroin addicts

    • Youth and Community Worker
      • Nov 2012 - Jul 2013

      This role involved group work with young people from disadvantaged areas. This role involved group work with young people from disadvantaged areas.

    • Ireland
    • Non-profit Organizations
    • 100 - 200 Employee
    • Social Worker / Youth Worker
      • Mar 2013 - May 2013

      After Care support service, for young refugees and asylum seekers. Casework & Group Work After Care support service, for young refugees and asylum seekers. Casework & Group Work

    • Social Worker/ Housing Worker
      • Feb 2012 - Jun 2012

      Accommodation Options for Families Role - Assisting Families out of Boarding houses• This position required advanced practice skills and sound case management to provide assertive outreach and manage pressure situations.• Responsible for conducting intake and complicated psychosocial assessments including risk assessments, safety planning for family violence and attending critical incidents.• Community presentations at network meetings to other agencies and influential figures in the homelessness sector.• Participation in a service review, devised strategies and recommendations to enhance practice and inform the management’s program development.

    • Community Development Officer/Social Worker
      • Sep 2010 - Dec 2010

      University Placement assisting young people living in a high risk community prone to the child sex trafficking trade in the Philippines. University Placement assisting young people living in a high risk community prone to the child sex trafficking trade in the Philippines.

    • Youth Worker / Housing Worker
      • Sep 2004 - Sep 2010

      Youth Homelessness Support Worker This involved: • managing a high caseload, crisis intervention, conducting interviews and assessments,provision of intensive support, outreach, case work and case management.• Mediating and advocating, attending care team meetings and case conferences.• Facilitating workshops, training, and group work.• Report writing and funding submissions. Youth Homelessness Support Worker This involved: • managing a high caseload, crisis intervention, conducting interviews and assessments,provision of intensive support, outreach, case work and case management.• Mediating and advocating, attending care team meetings and case conferences.• Facilitating workshops, training, and group work.• Report writing and funding submissions.

    • Government Administration
    • 700 & Above Employee
    • Social Worker - Job Capacity Assessor
      • Sep 2008 - Dec 2008

      Social Work, University Placement conducting psychosocial assessments. Social Work, University Placement conducting psychosocial assessments.

    • Child Protection
      • Sep 2005 - Dec 2005

      University Placement working as part of the Response Team. University Placement working as part of the Response Team.

Education

  • La Trobe University
    Bachelor of Social Work
    -
  • Sandybeach collage
    Cert 4, Trainer and Assessor
    2016 - 2017
  • La Trobe University
    Bachelor of Human Services
    -
  • Chisholm Institute
    Diploma in Youth Work
    -
  • Chisholm Institute
    Diploma in Community Welfare
    -
  • Chisholm Institute
    Diploma in Alcohol and other Drugs
    -
  • Chisholm Institute
    Certificate 4 in Mental Health
    -

Community

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